Northern Corridor Implementation Authority (NCIA)

A 3 days and 2 nights global youth program is happening soon from 7th – 9th August 2009. It will involve 120 teenagers from Perlis, Kedah, Penang and Northern Perak and will be conducted in Nur Bukit Hijau, Kedah.


Cyberview G.R.E.A.T Teambuilding Program

PDS Resort will be filled with students from Cyberview’s train and place program from August 10th -12th as are they are going to experience a G.R.E.A.T Teambuilding Program.


Train The Trainer – Experiential Learning Facilitation Workshop

Facilitating in Experiential Learning and Development has become important tools for facilitator to transfer learning experiences more effectively and creatively to the participant. This program specifically looks into understanding of facilitation skills,
creative, dynamic facilitation, benefits in facilitation and the program focuses on the secrets of facilitation skills, presentation skills, facilitation techniques, do’s and don’t in facilitation, transference in learning and preferred learning style.


IBM T.O.P. Team Creation

30 participants from IBM will experience the time of their lives at this upcoming teambuilding organized by Training Touch from August
13th –15th.


Training Need Analysis Workshop

This 2-Day Training Needs Analysis and Evaluation workshop focus on the areas of learning development that are necessary to be in place for training effective and organization success. This step by step training needs analysis and evaluation workshop looks into developing a comprehensive training needs analysis and training evaluation system that systematically identifies the knowledge gap in the organization, how to close the gap and evaluate the training effectiveness.


Customer Service and Administrative Skills Workshop

The program is designed to provide the best practices in the market right and real time experience to prepare the participants to excel in the Customer Service and Administration arena. This is especially important in today’s economy situation as to maintain relationships with customers, grow new ones and gain better share in the market.


Assertiveness and Conflict Management

This 2-day workshop introduces managers and supervisors to key elements and practical techniques associated with effective complaint and difficult staff and peer management. The workshop consists of modules that enlighten participants on their role and importance of professionalism when managing difficult staff and peers.


Certified Contact Center Team Leader Workshop

The CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams.


English Communication Workshop

This workshop is for the business executives who deal and communicate with people from different backgrounds at the work related environment. It introduces the participants on the many ways in which the English language can be used for conducting business related functions more effectively and efficiently in the business environment.


Managing Difficult Customers and Service Recovery Essentials Workshop

The Managing Difficult Customers Workshop and Service Recovery Essentials looks into outcomes where a customer is irate and has become difficult. This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship and in the process enriching it with powerful Wow! Service Recovery actions.


Contact Center Inbound Teleskills Workshop

The Contact Center Inbound Tele-Skills Workshop introduces contact center professionals to the essential and fundamental soft-skills elements associated with superior Telephone Customer Service.


English Writing Skills Workshop

This workshop introduces participants on how to send precise and concise written messages for business purposes. It is focused on how English can be used effectively in the business writing areas and how maximum results can be achieved by using the right tone of language when writing.


Behavioral Interviewing Skills Workshop

Behavioral Interview is a process to determine if a candidate is suitable for a particular job position. While a right choice can bring many benefits, a wrong choice will incur only headaches and pain. Hiring the right person is therefore critical to improving competitiveness and efficiency.

Customer Service Mindset & Attitude Workshop

The Customer Service Mindset & Attitude workshop is a personal development workshop that seeks to change the mindset and behaviors of service individuals to be more friendly and welcoming to customers. This workshop also consists of modules that share with participants the effective service management skills such as understanding customer needs and relationship development strategies. It takes a critical look at the importance of customer relationship management to exceed customer delight.

Sales Dragon Selling: Unleash the Sales Dragon Within Workshop

Be it individuals new to the world of unlimited earnings or experienced sales professionals who already have a proven sales record and possesses the required talent and sales experience, this sales clinic will fine-tune and polish those skills to take them to the next level of performance.This sales clinic will provide additional tools, ideas and different approaches like establishing and maintaining the required mindset for success, a Dragon-like aggressiveness, improved questioning techniques, creating sales opportunities, creating verbal buying cues, customer pleasing objection handling and many more.

High Performance Selling and Powerful Closing Techniques Workshop

The workshop introduces sales professionals to have winning attitudes together with performance enhancement strategies so that they will have the confidence and certainty to break through any limitations. The sales professionals will also learn the psychology of people buying behaviors and the most powerful persuasion and influence strategies from top income producers worldwide. This ensures they will consistently and continuously deliver desired results.

The Power of 360 Branding Workshop

This program provides leaders and brand executives an encompassing understanding of the world of branding in an experience based environment. This program is both conceptual and hands-on brand development based.

Certified Contact Center Manager Program

Developed for contact center management teams, this is a comprehensive program that provides exceptional insights into the challenges of day-to-day contact center operations management focusing on People, Process and Technology.

Contact Center Inbound Tele-skills Workshop

This workshop is specifically designed and developed for Contact Center Inbound Professionals. The workshop will use relevant examples from the contract center environment to enhance the skills of the participants.

Essential Communication Skills Workshop

Essential Communication Skills is a two-day training workshop that assists you to express yourself more effectively to others. With the enhance communication skill you will then have greater influence and appear more confident in front of others.

Certified Contact Center Team Leader Program

The CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader.

Finance for Non Finance Manager Workshop

This workshop was developed for non-financial managers in any functional area of responsibility in any industries. This workshop will significantly increase non-financial managers’ financial literacy by better understanding how the financial statements assist in the assessment of the financial health and budget management of the organization. This workshop will provide greater confidence to non-financial managers by imparting to them better knowledge of business financials and business risk management. The workshop will also focus on financial statements navigation, assessment of the organization financial health and the management of budgets.

Action Leadership Workshop

As a leader today, it is essential that you be seen in Action at all times. Action Leadership will equip you with the strategic know-how to best radiate an immense aura of influence. Some of the qualities that are essential to address the tough leadership issues in real-time are holding people accountable for deliverables, managing performance, giving constructive feedback and addressing attitude problems. This workshop is for Leaders who demand performance and is not afraid to step on the toes of others to get there.

Event Management Workshop

In today’s Experience Economy, Event Management has become a marketing communications tool to enhance the organization’s image, brands, customer loyalty, teamwork and business growth. To ensure any event is well executed and accomplishes the specific objectives set, the entire planning and management of the event requires lots of effort. This workshop is designed to provide practical ideas,techniques, and principles that enables the participants to understand the whole process of organizing a successful event.

Certified Professional Help Desk Program Outline

The participants of this workshop will develop the necessary knowledge and skills to work in an inbound or outbound Help Desk environment. Additionally, it provides the participants with an understanding of the analytical process required for solving technology related problems over the phone.

Stress and Time Management – The Emotional Intelligence (EQ) Approach Workshop

The two topics of time management and stress management are often addressed together because they are so closely interrelated. Intertwine this with the Emotional Intelligence (EQ) of individuals, you have a very logical cause and effect relationship. EQ or Emotional Intelligence is a required competency in a successful work environment because it provides individuals with better control and awareness of their own emotions and actions. This competency influences virtually everything one does or says. Managing EQ is essential to coming to grasps with time and stress management.

Train The Trainer – Experiential Learning Facilitation Workshop

The workshop specifically looks into the understanding of the Experiential Learning process, how to extract high levels of effectiveness in all forms of content delivery, creative and dynamic facilitation skills, the benefits in facilitation, the secrets of facilitation, techniques, do’s and don’t in facilitation, transference of learning and adult learning styles.

Assertiveness & Conflict Management Workshop

This 2-day workshop introduces managers and supervisors to key elements and practical techniques associated with effective conflict management.

Effective Business Writing Skills Workshop

Even though most communication today is verbal or pictorial, the need for the black and white has not lost its significance. The stroke of a pen is indeed mightier than any sword. This workshop focuses into how to send precise and concise written messages in a professional manner that the receiver will understand.

Key Account Management & Selling to Senior Management Workshop

Account Management has evolved in the New Economy from selling products to managing relationships. This workshop introduces service professionals to the essential elements associated with superior account management and senior executive selling strategies.

Program Kemahiran Penyeliaan Efektif Kurikulum Kursus

Kursus Kemahiran Kepimpinan yang Berkesan ini ada menyediakan penyelesaian masalah yang telah terbukti keberkesanan nya, dengan menggunakan alat bantuan dan kemahiran yang terbaik untuk memantapkan lagi kemahiran pengurusan dan kepimpinan seseorang pemimpin.

Leaders Launch: Young Executive Retreat Workshop

Leaders Launch serves to prepare Executives to have the necessary competencies to be productive and efficient in the workplace environment. It creates and builds greater awareness on how an organization operates, thinks, and conducts itself but more importantly, what an organization expects of its people.

Powerful Presentation Skills Workshop

This workshop will show you how delivering a powerful presentation is about practice and following certain techniques. Using these techniques delivers interesting and entertaining presentations persuasively will be easy. Ultimately expanding your influence and winning the audience over.

Managing Difficult Customer and Service Recovery Workshop

The Managing Difficult Customers Workshop introduces the participants to the elements of dealing with difficult customers. The workshop consists of modules that emphasize on the need to create a branded customer experience for customers. Furthermore it shares more advance skills such as performing service recovery and techniques to deal with challenging customers. The workshop modules focus on elevating participants’ understanding on their roles and contributing factors towards the success of the company.

Closing the Organization

Learning & Development Needs Workshop

This 2-Day Organization Learning Development and Learning Needs Analysis workshop focuses on putting in place an effective Learning and Development methodology for organizational success. Additionally, using a step-by-step learning needs analysis and evaluation method, it looks into developing a comprehensive learning gap fulfillment system that systematically identifies the knowledge gap in the organization. Close that gap and evaluate the work performance effectiveness and lead your company to industry leadership

Certified Call Quality Management Workshop

This workshop delves into the necessary elements in understanding, designing, implementing and managing a call quality management program to ensure consistent, high quality sales/service information accuracy, call management and great customer experience.

Executive to Manager – The Transition Workshop

This Workshop is designed for recently appointed Managers. It is presented in two parts, beginning with the personal development skills needed for the new manager and thereafter proceeding to the management of others. Using real world scenarios it covers the skills required to make the adjustment from working alongside colleagues to managing and motivating them to work with you as the boss. It also includes appropriate attitude when dealing with employees, making a positive first impression, gaining respect as a new manager, and maintaining control to enhance productivity.

Program Mengurus dan Mengendalikan Pelanggan Sukar

Kursus Pengurusan Pelanggan Sukar memperkenalkan peserta kepada elemen pengurusan pelanggan. Kursus terdiri dari modul yang menekankan pada kepentingan untuk menciptakan penjenamaan pengalaman perkhidmatan pelanggan. Ianya juga meninjau pada kemahiran tinggi dalam pengendalian pemuliharaan perkhidmatan dan teknik untuk berdepan dengan pelanggan yang sukar. Modul kursus juga memfokuskan pada peningkatan pemahaman peserta pada fungsi dan sumbangan mereka pada kejayaan organisasi.

Persuasive Tele-Collection Workshop Outline

This practical workshop sharpens the participant’s skills to be more effective and efficient in their collection process. It shares with the participants the mindset of defaulters and to be solution centric with them. Participants will learn to collect from different types of customer, how to manage their excuses and persuade them to pay earlier.

Coaching and Mentoring for High Performance Workshop

This workshop specifically looks into the coaching and mentoring techniques and applications that have been proven effective to the current employee and workplace environment. To further develop managers with the essential skills required to coach and mentor, this 2-day workshop will provide a hands-on fully interactive session to utilize skills learnt with immediate feedback on coaching and mentoring improvement areas.