Northern Corridor Implementation Authority (NCIA)

A 3 days and 2 nights global youth program is happening soon from 7th – 9th August 2009. It will involve 120 teenagers from Perlis, Kedah, Penang and Northern Perak and will be conducted in Nur Bukit Hijau, Kedah.


Cyberview G.R.E.A.T Teambuilding Program

PDS Resort will be filled with students from Cyberview’s train and place program from August 10th -12th as are they are going to experience a G.R.E.A.T Teambuilding Program.


Train The Trainer – Experiential Learning Facilitation Workshop

Facilitating in Experiential Learning and Development has become important tools for facilitator to transfer learning experiences more effectively and creatively to the participant. This program specifically looks into understanding of facilitation skills,
creative, dynamic facilitation, benefits in facilitation and the program focuses on the secrets of facilitation skills, presentation skills, facilitation techniques, do’s and don’t in facilitation, transference in learning and preferred learning style.


IBM T.O.P. Team Creation

30 participants from IBM will experience the time of their lives at this upcoming teambuilding organized by Training Touch from August
13th –15th.


Training Need Analysis Workshop

This 2-Day Training Needs Analysis and Evaluation workshop focus on the areas of learning development that are necessary to be in place for training effective and organization success. This step by step training needs analysis and evaluation workshop looks into developing a comprehensive training needs analysis and training evaluation system that systematically identifies the knowledge gap in the organization, how to close the gap and evaluate the training effectiveness.


Customer Service and Administrative Skills Workshop

The program is designed to provide the best practices in the market right and real time experience to prepare the participants to excel in the Customer Service and Administration arena. This is especially important in today’s economy situation as to maintain relationships with customers, grow new ones and gain better share in the market.


Assertiveness and Conflict Management

This 2-day workshop introduces managers and supervisors to key elements and practical techniques associated with effective complaint and difficult staff and peer management. The workshop consists of modules that enlighten participants on their role and importance of professionalism when managing difficult staff and peers.


Certified Contact Center Team Leader Workshop

The CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams.


English Communication Workshop

This workshop is for the business executives who deal and communicate with people from different backgrounds at the work related environment. It introduces the participants on the many ways in which the English language can be used for conducting business related functions more effectively and efficiently in the business environment.


Managing Difficult Customers and Service Recovery Essentials Workshop

The Managing Difficult Customers Workshop and Service Recovery Essentials looks into outcomes where a customer is irate and has become difficult. This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship and in the process enriching it with powerful Wow! Service Recovery actions.


Contact Center Inbound Teleskills Workshop

The Contact Center Inbound Tele-Skills Workshop introduces contact center professionals to the essential and fundamental soft-skills elements associated with superior Telephone Customer Service.


English Writing Skills Workshop

This workshop introduces participants on how to send precise and concise written messages for business purposes. It is focused on how English can be used effectively in the business writing areas and how maximum results can be achieved by using the right tone of language when writing.


Behavioral Interviewing Skills Workshop

Behavioral Interview is a process to determine if a candidate is suitable for a particular job position. While a right choice can bring many benefits, a wrong choice will incur only headaches and pain. Hiring the right person is therefore critical to improving competitiveness and efficiency.

Customer Service Mindset & Attitude Workshop

The Customer Service Mindset & Attitude workshop is a personal development workshop that seeks to change the mindset and behaviors of service individuals to be more friendly and welcoming to customers. This workshop also consists of modules that share with participants the effective service management skills such as understanding customer needs and relationship development strategies. It takes a critical look at the importance of customer relationship management to exceed customer delight.

Sales Dragon Selling: Unleash the Sales Dragon Within Workshop

Be it individuals new to the world of unlimited earnings or experienced sales professionals who already have a proven sales record and possesses the required talent and sales experience, this sales clinic will fine-tune and polish those skills to take them to the next level of performance.This sales clinic will provide additional tools, ideas and different approaches like establishing and maintaining the required mindset for success, a Dragon-like aggressiveness, improved questioning techniques, creating sales opportunities, creating verbal buying cues, customer pleasing objection handling and many more.

High Performance Selling and Powerful Closing Techniques Workshop

The workshop introduces sales professionals to have winning attitudes together with performance enhancement strategies so that they will have the confidence and certainty to break through any limitations. The sales professionals will also learn the psychology of people buying behaviors and the most powerful persuasion and influence strategies from top income producers worldwide. This ensures they will consistently and continuously deliver desired results.

The Power of 360 Branding Workshop

This program provides leaders and brand executives an encompassing understanding of the world of branding in an experience based environment. This program is both conceptual and hands-on brand development based.

Certified Contact Center Manager Program

Developed for contact center management teams, this is a comprehensive program that provides exceptional insights into the challenges of day-to-day contact center operations management focusing on People, Process and Technology.