ATCEN TRAINING WORKSHOPS
In ATCEN, we pride ourselves as the people development specialist in customer interaction management. We are registered with the Ministry of Finance, Ministry of Education and Institut Bank-Bank Malaysia (IBBM). We are also accredited by the Customer Relationship Management and Contact Center Association of Malaysia (CCAM).
As a “Class A” training provider, all our workshops are HRDF claimable.
We offer a range of customer interaction management workshops related to customer service and sales. Additionally we also offer other programs to enhance organization performance management and business management effectiveness.
ATCEN Certification Program
Customer Interaction Management
:: Customer Service
Excellence Service Mindset & Attitude |
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Creating the WOW Customer Service
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Contact Center Inbound Tele-Service
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| Creating Branded Customer Experience |
Contact Center Coaching |
| Managing Difficult Customers & Service Recovery |
Contact Center English |
:: Sales/Business Development
Accelerated Selling |
Effective Sales Force Management |
Up-selling & Cross-Selling |
Key Account Management & Selling to CXO’s |
Sales Objections & Negotiations |
Sales Coaching & Motivation |
| Outbound Tele-marketing & Cold Calling |
The Sales Champion Mindset & Attitude |
:: Management & Development
Training & Development Management |
Behavioral Interviewing |
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Successful Tele-Collection and Negotiation |
| Creative and Problem Solving @ Work |
Positive Work Attitude |
| Coaching for High Performance |
For Leadership and Management Development Programs, click here for ATCEN Leadership Center
* While the above information are correct and current at time of creation, ATCEN Sdn Bhd reserve the rights to amend, delete or add to the above information without prior notice.
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