Called a local bank last week at 3:30 to check on one of my transactions. A Mr. Lim politely apologized and explained that he wasn’t able to help because he didn’t have account access. However, he did offer to get someone to call me back and we said our goodbyes. Not expecting any follow-up from the bank, I thought to myself I’ll just call back tomorrow. 5 minutes later, to my amazement Mr. Lim called back with the answer of my query. They sure exceeded my expectations.
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Recently, I have been corresponding with Ms. Kong, Director of Persatuan Kanak-Kanak Istimewa Kajang Selangor. This charity organization was the recipient proceeds from a Tea Talk which we recently organized. I have observed the dedication and commitment of Ms. Kong towards the special children. Being a director, she frequently has lunch together with the special children. She even personally went to the airport to welcome the special children who returned with a gold medal from a competition in Taiwan. To Ms. Kong Lan Lee, we salute you for your professionalism in your work, continuous dedication, love and care for people. |
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Conducting in-house training often times means you are treated and viewed as an outsider at client premises’. A certain tea lady at a credit card company exhibited such display of sincere service deserves a nod. Makcik, thank you for the cup of coffee every time I arrive in the morning. Thank you for helping me ensure the participants are comfortable and are well cared for. Thank you for the heart warming smiles every time I see you in the hallway. Thank you for not being jaded by the posh surroundings of your environment. Thank you for being you.
To be on the receiving end of thoughtful service after passionately practicing it ourselves is the most rewarding experience.
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A unique and stylish hairdressing salon just a block away from our office has truly applied the true meaning of creating a branded emotional experience for its’ customers. The moment I entered the salon, I was embraced with an experience that left an encapsulated lasting impression on me. All five of my senses were teased and satisfied. As I stepped into the salon, I was greeted with a warm smile by one of the staff. She guided me to my seat and immediately provided me with a cup of “passionate” tea. Magazines were at my reading pleasure and the environment was filled with relaxing music and aroma. The salon may be small but my salute goes out to you Ben (Chief Stylist) of Sonoma for a branded emotional experience. |
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The film industry is usually composed of multi-talented, beautiful, and egoistical individuals. I was fortunate enough to be part of a very successful production recently and this was due to the focus and discipline of the management team. They consist of the Director, Ping Ho and Executive Producer, Anne. These two individuals possess commitment and passion in what they set out to achieve and these were flowed down to both the production and performing teams. Leadership is critical in ensuring exceptional delivery and for that my salute goes out to the both of you for a job well done. |
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A big thank you to Mr. Jeeva of Parkroyal Hotel. Here, is a man of perseverance and professionalism. When he failed to connect my laptop to the sound system before our function, this wonderful individual spent the next hour determining the cause of the problem. He absolutely took hold of the challenge confronting him and at the same time Jeeva maintained his composure and professionalism throughout until a solution was found.
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I recently had a sudden craving for a McChicken Deluxe Value meal. When I got to the counter, the counter service personnel welcomed me with a very big smile and said “Selamat Petang”. I was shocked for a while because we do not usually experience such good customer service in a fast food place often. Even after ordering and getting seated, I was noticing her and she had the same cheerful smiley face throughout our visit. She deserves my salute because of her consistent customer service and warm approach. |
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I was carrying shopping bags up to my neck last Saturday but still couldn’t resist the temptation to walk into Prada in KLCC for a peep. Gail Leong, the shop manager saw me from afar through her glass door. She quickly ran and opened the door for me. To my surprise, she offered to help me carry the not so branded shopping bags that I was carrying. Well, usually the branded shops assistants come across a little bit unapproachable but as for Gail, a sure ATCEN Salute for her attentiveness and delighting attitude. |
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During my recent visit to a local nasi kandar store, I had the chance to meet the owner. At the age of 65 years old, he was walking around the shop to ensure that customers were being served and well attended to. Spotting frequent customers, he would personally greet and serve them. To the owner of Kayu Nasi Kandar at Taman Cheow Yang, I salute you for your dedication and commitment in continuously making your customers feel important, despite the fact that your organization has successfully built its brand name in the market. |
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A certain restaurant in a neighboring shopping mall has the most efficient and friendly staff. Upon entering the restaurant, patrons are immediately greeted with warmth and enthusiasm. They remember the customers favorite dishes, their likes and dislikes. To the fabulous people of Okra, Bandar Utama, this salute goes out to you! |
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Renewing your passport in less than an hour! One of our colleagues recently went to the Immigration Department to renew his passport recently and spent a total of only 45 minutes; processing and pick-up. The processing took only about 30 minutes and pick-up was only about 15 minutes. This salute goes out to the Malaysian Immigration Department at Pusat Bandar Damansara. A fine example of Malaysian civil service at its best. |
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Early one morning, I went to Telekom to settle a few payments. As I was approaching the Kedai Telekom entrance, one of the staff opened the door and greeted me. He immediately offered his assistance. For example, he obtained a ticket number for me upon explaining the purpose of my visit. I also asked him several questions about transferring the phone lines and he explained it to me clearly. As I sat down waiting for my turn, I realized I had never encountered such great service and thought to myself, am I in the right place? Good job Nazri! You have certainly managed to ‘WOW’ your customer! |
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