Another Successful Certified Contact Center Manager Program New   ATCEN conducted another successful Certified Contact Center Manager (CCCM) public workshop on the 8th-10th April 2008. The CCCM program has been held since 2005 with over 100 participants in attendance. In this 3 day workshop, the participants were provided with insights into the challenges of day-to-day contact center operations management focusing on People, Process and Technology. Conducted by ATCEN’s Principal Consultant Ken Ng and certified by Adam University (USA), the 3 day workshop attracted 15 participants from 11 companies. Another CCCM workshop is scheduled for the end of 2008. Look out for the details in our public workshop program at h ttp://www.atcen.com/html/2008.htm.

Launch of ATCEN Recruit and Train  

ATCEN has partnered with a recruitment agency to launch a highly innovative program that ensures companies hire only trained Sales and Customer Service Professionals. These individuals will be products of the ATCEN Recruit and Train program which ensures a positive contribution from these individuals to their future companies from the very beginning.

In the ATCEN Recruit and Train Program, ATCEN will first screen for competent and suitable candidates. They will then conduct an intensive 3-5 day sales and/or customer service workshop for them before they commence work.

This innovative “recruit and train” approach will ensure that organizations that use ATCEN Recruit and Train services get the optimum value from their new hires immediately. Call us at 03-7728 2623 to know more.

We are tops in Service Excellence!  
24th February 2008

On the 24th of February 2008, ATCEN International Group Chief Executive Officer, Ernie Chen graced the podium of the prestigious Asia Pacific Super Excellent Brand Award ceremony held at the Genting International Convention Centre. ATCEN was the distinguished recipient of the Service Excellence award.

The ceremony begun with a speech by President of AEA Worldwide, Professor Dr. Denver Tan, followed by a host of cultural performances to celebrate the evening’s winners.

ATCEN has definitely proven their track record in service excellence with this esteemed award.

Huge congratulations to Ernie and the team!!

To read more about the award, kindly visit our latest e-Newsletter, or read here.