Complaints are unavoidable in many business situations as customers’ expectation of our products and services increase. Many front liners in various organizations, big or small are still incapable of managing complaints and difficult customers.

 This workshop introduces front liners and customer service representatives to key elements and practical techniques associated with effective complaint and difficult customer management. The workshop consists of modules that enlighten participants on their role and importance of professional when managing difficult customer management via telephone and face to face.