Elrafaei Sapi from Harian Metro talks to Ernie Chen
30th December 2011 - To what lengths did Ernie Chen, the director and producer of Suatu Malam Kubur Berasap go to preserve the sanctity of the subject matter he was featuring in Suatu Malam Kubur Berasap? Find out more in this interesting interview with Elrafaei by clicking on the image.
What is in store for ATCEN?
30th December 2011 - Harian Metro interviews Ernie Chen, the founder and Group CEO of ATCEN Sdn Bhd to find out what ATCEN is hoping to achieve in the future. Find out what his plans, dreams and aspirations are for the New Year, 2012 by clicking on the image.
ATCEN and outLOUD Gives Back to the Community
30th December 2011 - ATCEN and outLOUD Studios donated t-shirts to Rumah Titian Kasih. Rumah Titian Kasih is a sanctuary for orphans, the disabled, single mothers as well as the elderly. The residents were very grateful for the contribution as the home relies on the public's help to fend for the less fortunate under their care. Every little bit helps, and ATCEN and outLOUD are proud to say that in their own way, they have eased the worries of society's marginalized.
Suatu Malam Kubur Berasap on Selamat Pagi Malaysia
25th December 2011 - Iesya Iesyatirradiah talks to Suatu Malam Kubur Berasap's director Ernie Chen which stars Wira Raja Lawak and Faiz Raja Lawak on Selamat Pagi Malaysia. Catch the whole clip right here.
Suatu Malam Kubur Berasap featured in mStar Online
24th December 2011 - outLOUD Studios' first film, Suatu Malam Kubur Berasap is already a big hit on the day it was being released! On the first day itself, it collected more than 580K! mStar Online interviewed the director, Ernie Chen about the success of the Suatu Malam Kubur Berasap. Click here for the full article.
The Making of Suatu Malam Kubur Berasap on TV3
23rd December 2011 - Curious to find out what really happens behind of the scenes of outLOUD's upcoming movie blockbuster movie, Suatu Malam Kubur Berasap? It was featured on TV3 today. View it here.
Harian Metro Covers Suatu Malam Kubur Berasap
23rd December 2011 - Murshid Eunos from Rap talks to Angah, Azrul and Along from Suatu Malam Kubur Berasap. Find out more about what makes them click so well and their thoughts on being a part of Suatu Malam Kubur Berasap here.
The Star gets up close and personal with Ernie Chen
23rd December 2011 - Azhariah Kamin from Star2 talks to the producer and director of Suatu Malam Kubur Berasap's about his first foray into the silver screen. There he also talks about his past experiences and adventures working in the industry. For more information, click on the image.
Sinar Harian features Suatu Malam Kubur Berasap
23rd December 2011 - Another major national daily covers the chemistry of Angah, Along and Azrul in Suatu Malam Kubur Berasap. Find out more at by clicking on the image.
Suatu Malam Kubur Berasap on GalaTV Astro Awani
22nd December 2011 - Umairah interviews Along, Angah and Ernie Chen on Channel 501, Astro Awani. Catch what they have to say about making the movie and their experiences here.
mStar Online talks to Angah Raja Lawak
20th December 2011 - Angah Raja Lawak who plays Atan the gravedigger in Suatu Malam Kubur Berasap, tells Siti Azira Abd Aziz his personal struggles and the challenges he faced, in order to bring his character alive. Among them, the unforgettable scene of him chewing on worms. To find out more, click here.
Nurul Ain's brush with the Paranormal?
20th December 2011 - Buahmulut.com blogs about what makes Nurul Ain special. She also regales spooky experiences while filming Suatu Malam Kubur Berasap. Read on here.
Nurul Ain talks about moving forward
20th December 2011 - mStar Online's Siti Azira Aziz talks to Suatu Malam Kubur Berasap's Nurul Ain on her sexy image, as wll as her plans and aspirations for the future. Click here for more information.
Dagang Net Technologies Sdn Bhd - TIE Program – Certified Contact Center Team Leader Program
19th - 21st December 2011 - ATCEN is in the midst of running a series of Targeted Intensive Enhancement (TIE) Program for Dagang Net. This ½ day per session program emphasizes on customer service essential to improve performance and productivity. The program was conducted by our Principal Consultant, Ken Ng.
Overwhelming response to Suatu Malam Kubur Berasap on Gaol FM
18th December 2011 - There was overwhelming response from the public to Suatu Malam Kubur Berasap's coverage on Gaol FM. Listen to director and producer, Ernie Chen and it's two stars Azrul Raja Lawak and Wira Raja as they talk to Deejays TK Yuna and TK Che Mat at Gaol FM.
Melodi covers Suatu Malam Kubur Berasap's Gala Night
18th December 2011 - Melodi was there at Suatu Malam Kubur Berasap's Gala Night at Cathay Cineleisure. Watch what went on, in depth interviews with the casts and stars, and of course, the reaction to the movie. For more information, head here.
Suatu Malam Kubur Berasap has been featured in RTM Diva @ 1
17th December 2011 - outLOUD Studios' first film, Suatu Malam Kubur Berasap has been covered by RTM Diva @ 1. The crew came to Suatu Malam Kubur Berasap's media preview at Cathay Cineleisure and interviewed the cast as well as the director then. Let's watch it here.
Myfriends2u.com talks about Suatu Malam Kubur Berasap
17th December 2011 - Suatu Malam Kubur Berasap smoked the web! An entertainment blog, Myfriends2u.com has featured the film in their website. Read all about it here.
Zac Features Suatu Malam Kubur Berasap on TV9, Nasi Lemak Kopi O
17th December 2011 - Once again, Suatu Malam Kubur Berasap was featured on national TV. This time is goes on TV9's Nasi Lemak Kopi O and Zac Diamond got a chance to share about his views on this upcoming blockbuster movie. View the clip here.
Sinar Harian Covers Along and Angah
17th December 2011 - See them on the cover and also in the center spread of Sinar Harian – Zass. This is none other than the two "Raja Lawak's", Along and Angah, stars of the upcoming blockbuster movie, Suatu Malam Kubur Berasap. Find out more about them and the movie by clicking on the image.
KOSMO! Suatu Malam Kubur Berasap Opens 22 December 2011
17th December 2011 - Suatu Malam Kubur Berasap lands on KOSMO! again! Ernie Chen, director speaks about some of the movie's trivia here. Want to get the full scoop of it? Click on the image.
Kenanga Investment Bank Berhad - Creating & Delivering The Kenanga Branded Customer Experience
17th - 18th December 2011 - Up to 50 personnel from Kenanga Investment Bank Berhad participated in Creating & Delivering The Kenanga Branded Customer Experience held in Mariott Putrajaya. This workshop introduces the participants to the essential and interactive soft skills elements that are associated with superior customer service and creating the Kenanga branded customer experience. The participants left refreshed and excited with their new found learning.
Suatu Malam Kubur Berasap Featured at Berita Harian, GLAMOR
17th December 2011 - Berita Harian features Suatu Malam Kubur Berasap at the GLAMOR section where all upcoming entertainment related actitivies, events and gossips are. Click on the image to check it out.
Suatu Malam Kubur Berasap is on Galaksi, TV9
16th December 2011 - Suatu Malam Kubur Berasap is everywhere! This time around, the movie has been featured at one of the more popular entertainment TV shows, Galaksi. There, Abang Nas interviewed the director of the movie, Ernie Chen. Watch the clip here.
Suatu Malam Kubur Berasap is in Cats FM website!
16th December 2011 - Suatu Malam Kubur Berasap is now all over Malaysia. Cats FM, a radio station which is base in Sarawak that is also covered in some parts in Sabah, Labuan, West Kalimantan and Brunei has featured the film in their website. View it here.
KOSMO! Highlights Angah and Wira of Suatu Malam Kubur Berasap
16th December 2011 - Angah Raja Lawak and Wira Raja Lawak shares about their experiences taking on their roles in Suatu Malam Kubur Berasap at Kosmo. Click on the image to read all about it.
Kosmo - Suatu Malam Kubur Berasap's First Press Ad
16th December 2011 - outLOUD's production, Suatu Malam Kubur Berasap's first full color page press ad landed on Kosmo today with a bang! 10 more full color page ahead, watch out for it.
Berita Harian - Suatu Malam Kubur Berasap Director Sensitive Toward Malay Customs
16th December 2011 - This highlight in Berita Harian on Suatu Malam Kubur Berasap feature its director, Ernie Chen that does much research and am extra careful while filming this malay movie. He also makes sure that his crew and cast gets enough rest to perform at maximum efficiency. Read the whole article by clicking on the image.
Sinar Harian, Zass features Zac Diamond from Suatu Malam Kubur Berasap
15th December 2011 - Nurul Nazrah Nazaruddin talks to heartthrob, Zac Diamond on playing a Malay character in Suatu Malam Kubur Berasap despite being a Christian. He also shares his experiences working along side the 5 Raja Lawak and what he really thinks of them. For more information, click on the image.
BUDIEY.COM covers Suatu Malam Kubur Berasap's Gala Night
15th December 2011 - Famous blogger Budiey attends the Gala Night of Suatu Malam Kubur Berasap. Get all the juicy details about the nation's most anticipated movie of the year at BUDIEY.COM by clicking here.
mStar Online - Suatu Malam Kubur Berasap
15th December 2011 - Siti Azira Abd Aziz speaks to Ernie Chen at the Gala Night of Suatu Malam Kubur Berasap held in Cathay Cineleisure on 13th of December. Ernie Chen talks about the different factors that will make Suatu Malam Kubur Berasap a hit. Read all about it here.
Faber Medi-Serve Sdn Bhd - Inbound Helpdesk Skills Workshop
14th - 15th December 2011 - 20 Faber Medi-Serve helpdesk professionals have recently participated in this workshop held at Tower Regency Hotel & Apartments, Perak. Conducted by our associate consultant, Shamsul B. Abdullah, the program emphasizes on how to deal with difficult customers and the essential skills of inbound calling.
Dagang Net Technologies Sdn Bhd - TIE Program – Certified Contact Center Professional Program
13th - 16th December 2011 - This is the continuation of the Targeted Intensive Enhancement (TIE) Program for Dagang Net. This time, it was conducted by our consultant, Shamini Dass. TIE is a ½ day session program emphasizing on customer service essentials to improve performance and productivity.
8D Problem Solving Methodology Workshop
13th - 14th December 2011 - 8D Problem Solving Methodology Workshop was held in ATCEN Learning Centre, Damansara Perdana and conducted by Advance Tan, out partner consultant. This course covers the skills and knowledge required to solve problems deriving from customer complaint using the 8D format as it is a systematic problem solving methodology that covers the actions required to address issues in-depth.
Certified Call Quality Management Program
13th - 14th December 2011 - Certified Call Quality Management Program held in PARKROYAL Kuala Lumpur has attracted 16 participants from various contact centres all around Malaysia. This Contact Centre Call Quality program introduces the essential element in providing excellent service to customers with a quality interaction that will assist in retaining our customers and growing the business. This program ended with an examination for Western Kentucky University certification.
Bank Negara Malaysia (BNM) - Office Management Skills Workshop
13th December 2011 - This 1 day workshop on Office Management Skills is conducted by our associate consultant, Advance Tan for Bank Negara Malaysia has emphasized on the fundamental of office management skills. Through this workshop, the participants gained much insight and were very happy that apart from picking up new skills they had opportunities to learn from each other too.
Positive Comments from Harian Metro, Rap
13th December 2011 - Soseh Soseh talks about some of the unfogettable side splitting scenes from the Suatu Malam Kubur Berasap trailer. Don't forget to catch Suatu Malam Kubur Berasap hitting the cinemas this 22nd December! Click the image to view the full article.
MUZIKfm interviews the cast of Suatu Malam Kubur Berasap
12th December 2011 - The cast of outLOUD Studios' upcoming blockbuster movie, Suatu Malam Kubur Berasap was recently interviewed by MUZIKfm, Malaysia's first radio station to broadcast in FM Stereo. There at the casual interview, the cast, Wira Raja Lawak, Azrul Raja Lawak and Nurul Ain Nordin gave interesting insights about their 'behind the scene' experiences. For those who happened to miss it, just click the play button below.
Media Hiburan talks about Suatu Malam Kubur Berasap
10th -16th December 2011 - Wawann Mohd covers future blockbuster hit, Suatu Malam Kubur Berasap in Media Hiburan's latest issue. Find out what makes this horror comedy the movie to catch this year by clicking on the image.
Executive to Manager – The Transition Workshop
8th - 9th December 2011 - 20 personnel from various leading companies in Malaysia had participated in Executive to Manager – The Transition Workshop conducted by Jeremy Lee. The highly interactive 2 days session saw many activities that brought about interesting areas of discussion amongst the participants. Learning was further enhanced by powerful and participative debriefs.
Malaysia Hari Ini Features Suatu Malam Kubur Berasap
8th December 2011 - Angah Raja Lawak and Nurul Ain Nordin was sharing their experiences acting on set during the production of outLOUD Studios' upcoming blockbuster movie, Suatu Malam Kubur Berasap. Hear about all their interesting stories by viewing the clip below.
Managing Difficult Customer & Service Recovery
7th - 8th December 2011 - Held in ATCEN Learning Centre, Damansara Perdana, this workshop conducted by Roshini Visvananthan focuses on the elements of dealing with difficult customer and the need to create a branded customer experience. It also shares advance skills on performing an excellent service recovery. The participants enjoyed the session very much and took away a lot of learning to be applied in the work place.
Suatu Malam Kubur Berasap Hot on the Blogs, Info Sites and Movie Listing Sites
7th December 2011 - The movie is not out yet but one can feel it everywhere already, especially in cyberspace! We are referring to non other than outLOUD Studios' upcoming blockbuster film, Suatu Malam Kubur Berasap. For those who are following, here are a list of sites that the movie has landed on, do click on it to find out more.
Buahmulut.Com speaks about Suatu Malam Kubur Berasap
7th December 2011 - Can 5 'Kings of Humor' make it big on the silver screens? This is the topic of Buahmulut.Com that recently blogged about outLOUD Studios' upcoming blockbuster, Suatu Malam Kubur Berasap. Do check it out here.
BERNAMA TV, Helo Malaysia - Suatu Malam Kubur Berasap
6th December 2011 - Ernie Chen, along with 2 'Raja Lawak', Wira and Azrul was invited to BERNAMA TV's Helo Malaysia to share about outLOUD Studios' upcoming blockbuster hit, Suatu Malam Kubur Berasap. There, the stars explained about their own experiences acting with a top class production team and Ernie's take on the movie.
Suatu Malam Kubur Berasap, the Talk of the Online World
6th December 2011 - Covered by MummyNemo, AMMBOI DOT COM, MAG.NET and Cerita Mamat, Suatu Malam Kubur Berasap is really the talk of the online world. With so much support and positive comments from the blog community, this production by outLOUD Studios is definitely the next movie blockbuster at the silver screens. Click the blog names to view it all:
NEW STRAITS TIMES, Life & Times - Suatu Malam Kubur Berasap
5th December 2011 - Ernie Chen sits down with New Straits Times's Dennis Chua to share his aspirations and experiences directing, producing and acting in the upcoming blockbuster hit, Suatu Malam Kubur Berasap. Read all about the article by clicking on the image.
BapakkuFM Covers Suatu Malam Kubur Berasap
5th December 2011 - Hot off the hour, an internet radio with a following of more than 19 thousand fans is now covering and offering free tickets for the upcoming block buster movie, Suatu Malam Kubur Berasap. Check out the Facebook here.
BUDIEY.COM Gossips about Suatu Malam Kubur Berasap
5th December 2011 - outLOUD's much talked about movie, Suatu Malam Kubur Berasap was "talked about" on a famous Malaysian celebrity gossip blog, BUDIEY.com. For more, click here.
Hot FM Skrin - Suatu Malam Kubur Berasap
5th December 2011 - An outLOUD Production, Suatu Malam Kubur Berasap hits the Hot Fm site with 4 season pass to catch this upcoming blockbuster that will a nation's talk about for quite awhile! A movie phenomenon is definitely happening with this one. Find out more about it here.
Along speaks about Suatu Malam Kubur Berasap on CARTA Blockbuster!
1st December 2011 - Another blockbuster film is featured on CARTA Blockbuster and this is non other than our very own Suatu Malam Kubur Berasap. Along Raja Lawak shares about the movie and his experiences in it acting in one that will make it big at the box office.
Global Transit - Sales Challenge
1st December 2011 - Global Transit has engaged ATCEN for their Sales Challenge Program. This 1-Day Sales Challenge is developed specifically for sales professional which seek to achieve high performance and productivity moving forward. All participants had a fun and interactive session during the challenge and brought with them some beneficial knowledge and experiences that can be applied to their working environment.
Suatu Malam Kubur Berasap is on a platform for all local Malaysian communities and grassroots movements
30th November 2011 – Komunitikini is that platform and Suatu Malam Kubur Berasap is recently featured on it! There, this upcoming blockbuster was given a very promising review! One can expect only the best of this production by outLOUD Studios. Read it all here.
ADT - Managing Difficult Customer & Service Recovery
30th November - 1st December 2011 - Realizing that managing customer relationships isn't always smooth sailing and with the competitiveness of the business environment, ATCEN is conducted a Managing Difficult Customer & Service Recovery Program for ADT to equip their personnel with the necessary and relevant skills to face the continuous challenging environment.
KWSP - Developing Effective Presentation Skills
29th - 30th November 2011 - Held in Institute KWSP, up to 30 participants participated in Developing Effective Presentation Skills Workshop. This program conducted by our Principal Consultant, Ken Ng focuses on boosting their confidence level in producing great presentations that are not only insightful and inspiring, but entertaining too.
Suatu Malam Kubur Berasap on ChinaPress!
27th November 2011 - A Malay film being covered in a Chinese press? This is definitely a rare sight and it speaks volumes for the movie. Suatu Malam Kubur Berasap, an outLOUD production was featured on ChinaPress recently. There, Ernie Chen, executive producer of Suatu Malam Kubur Berasap shares about his journey directing his first malay movie and about pushing his limits in flim production. For the full article, do click on the image.
Combat Enterprise (M) Sdn Bhd Team Experience
25th – 26th November 2011 - Combat Enterprise (M) Sdn Bhd Team Xperience program's main focus is to integrate the Gen Y and Gen X employees within the organization to work together as a team. They believe that Gen X are the future leaders of the organization and it is important to un-tap their hidden potentials to ensure they can carry out the organization's vision, mission and future planning. All 40 participants spends 2 days and 1 night at Lexis Hotel Port Dickson working together as a team during their team Xperience's challenges, discovering their hidden potentials and leadership persona. Participants' high spirit and endurance level were put to the test when they had to go through the whole outdoor challenge under heavy rain. Yet they completed all challenges without a single complaint even though they were soaking wet and tired but they keep on pushing themselves completing all of the tasks given to them. All of them deserved to be praised for their positive and outgoing attitude from the beginning towards the end of their session. Well done Combat!
Oh! Artis Features Suatu Malam Kubur Berasap
25th November 2011 - A movie blockbuster is hitting the big screens soon. On 22nd December 2011 to be precise and this is non other than outLOUD's production, Suatu Malam Kubur Berasap. This movie is recently featured at Oh Artis!, a blog that highlights the most recent happenings on the celebrity scene in Malaysia. With 400,000 followers, this is definitely a huge network that outLOUD's upcoming blockbuster has ridden on. Read about it here!
BMW - Effective Communication Skills Workshop
21st – 22nd & 23rd – 24th November 2011 - Effective Communications Skills Workshop introduces professionals to the key elements associated with confident and superior communication. The workshop consists of modules that teach participants the 4 major types of communication such as intrapersonal communication, interpersonal communication & group communication.
Technical To People Manager Workshop
21st – 23rd November 2011 - 6 leading company from all over Malaysia participated in Technical to People Manager Workshop held in Grand Millennium Kuala Lumpur. This unique workshop is designed for Technical / Engineering professionals to help them transition from a Technical role to a Management role; understanding and equipping themselves with knowledge and tools to be better managers and leaders.
Maybank - Managing Difficult Customer Workshop
21st – 22nd November 2011 - 22 participants from Maybank had participated in Managing Difficult Customer Workshop conducted by ATCEN as they realized that managing customer relationships isn't always smooth sailing and with the competitiveness of the business environment, Maybank needs to equip their personnel with the necessary and relevant skills to face this continuous challenging environment.
BASF-PETRONAS - Executive to Manager Workshop
21st – 22nd November 2011 - Recently ATCEN conducted an In-house leadership program for BASF-PETRONAS titled "Unleash The Leader in You". This program was attended by 18 Managers and Senior Executives from various departments. The workshop was conducted in a blended learning method which includes classroom training and experiential activities. The participants enjoyed the session very much and took away a lot of learning to be applied in the work place.
Sinar Harian & KOSMO! Highlights Payung Emas
19th November 2011 - Payung Emas, an outLOUD Studios production was highlighted on the TV guide of two known Malaysian newspapers, Sinar Harian & KOSMO!
Click here to view Sinar Harian's writeup (link to newspaper image)
Click here to view KOSMO!'s writeup (link to newspaper image)
Harian Metro Covers Payung Emas
19th November 2011 - outLOUD Studios' first short film, Payung Emas is definitely the talk of many newspapers as it is one with a great storyline and an award wining cast. This time, it is featured at Harian Metro. Read all about it by clicking on the image.
GUA.COM.MY Features Payung Emas
18th November 2011 - Malaysia's premiere lifestyle and entertainment portal GUA.com.my features Payung Emas, a production of outLOUD Studios, ATCEN's sister company. This is definitely a short film you don't want to miss as it showcases an award wining winning cast and a great storyline. Read more on the blog post here.
The Payung Emas Gossip Continues at OHBULAN!
18th November 2011 - With More than 400 thousand hits monthly and 10 million every month, OHBULAN! Malaysia's top gossip portal featured Payung Emas, a short film produced by ATCEN's sister company, outLOUD Studios. Check out the full blog post here.
BUDIEY.COM Gossips about outLOUD's 1st Short Film
17th November 2011 - BUDIEY.COM, a famous Malaysian celebrity gossip blog features outLOUD's first short film, Payung Emas. This upcoming short film will be aired on 19 November, 10pm at TV3. With award winning cast and a great storyline, do be sure to catch it! For more on the gossip, click here.
MSIG - The 8 Critical Skills of A Successful Manager
16th – 17th November 2011 - The 8 Critical Skills of A Successful Manager Workshop was a 2-day program filled with activities, knowledge sharing and lots of discussions on MSIG management and its challenges. The participants had expressed their appreciation for being able to learn on how to lead a high performance team by learning how to delegate their responsibilities, empower their staffs, motivate their staff and coach them if necessary. They now have all the essential skills necessary to lead their team to success.
KWSP - Train The Trainer Program
14th – 17th November 2011 - The Certified Train the Trainer Program has truly benefited its fellow trainer participants on how to conduct better activities and exercises to engage better audience participation. This program was conducted by our Principal Consultant, Ken Ng & our Training Consultant, Shamsul B. Abdullah. Participants left truly satisfied having been able to train better and more effectively as well as building better rapport with one another.
Payung Emas, outLOUD's 1st Short Film Highlighted on Berita Harian
16th November 2011 - Payung Emas was highlighted at the 'Hip' section in Berita Harian. Find out more about this upcoming short film by clicking on image and be sure to catch this drama which stars celebrities like Remy Ishak, Farahdhiya, Hanez Suraya, Ozlynn Waty dan Rosnah Johari this Saturday, 19th November, 10pm at TV3.
Certified Help Desk Professional Program
15th – 16th November 2011 - This 3rd session of CHDP program held in ATCEN Learning Center, Damansara Perdana had attracted 18 participants from many different industries. They gained a lot of knowledge on ways and means to enhance their skills and competencies in the Help Desk area. The program ended with an examination that was done on the last day for Western Kentucky University certification.
Sapura Crest - Planning for Execution Workshop
15th – 16th November 2011 - 25 participants from Sapura Crest Petroleum Berhad recently attended the Planning for Execution Workshop. The workshop conducted by Jeremy Lee emphasized on execution which requires the understanding of the strategy and the skills set to implement effectively and efficiently. The participants leave feeling refreshed with their new found learning.
Energy Conservation & Energy Efficiency Management Workshop
14th – 16th November 2011 - Energy Conservation & Energy Efficiency Workshop had gathered technical personnel from 6 leading companies in Malaysia to share with them the various initiatives that can be taken for their organization to be more energy efficient. Conducted by Ir. N Jayaseelan, this workshop has truly benefited its participants with the really practical knowledge imparted.
Effective Business Writing Skills Workshop
14th – 15th November 2011 - Effective Business Writing Workshop that recently happened had demonstrated its participants to the tips and tricks to develop better and more effective writing. The workshop filled with case studies examples and activities had benefited its participants greatly. All participants had a fun and interactive session with the trainer and brought back with them beneficial guidelines to effective business writing that deliver results.
outLOUD's 1st Short Film featured at MEOW.MY
14th November 2011 - A complex marriage, a sacrificial wife, a beautiful story with an award wining cast, Payung Emas, outLOUD's very first short film was featured on MEOW.MY, a well known Malaysian Entertainment blog. Click here for the whole scoop on that.
MEOW.MY features Suatu Malam Kubur Berasap!
14th November 2011 - MEOW or Malaysia Entertainment on Web, a well known Malaysian Entertainment blog featured outLOUD Studio's upcoming movie, Suatu Malam Kubur Berasap. There, the executive director, Ernie Chen shares his views on the cast selection and strengths of the movie. Do read the full article by just clicking here.
Hwang-DBS - Coaching & Mentoring for High Performance Workshop
12th – 13th November 2011 - Hwang DBS Investment Bank Berhad has engaged ATCEN on Coaching & Mentoring for Performance Workshop for their KL and Penang Team. This workshop taught their managers the essential skills required to coach through a hands-on fully interactive session to utilize their skills learnt immediately.
eTiQa - Outbound Telemarketing Workshop
12th – 13th November 2011 - In this workshop conducted by Ken Ng, eTiQa's participants was thought the principles, methods and skills of the outbound environment. Through it, they caught the secrets of outbound calling to achieve their objectives, goals and targets at eTiQa. Kudos to the ATCEN team.
9th – 10th November 2011 - Held in PARKROYAL Kuala Lumpur, this workshop conducted by Lam Yue Pak has emphasized on major challenges in the business world. Among the challenges faced was the need to groom talents to become effective managers and leaders in a rapidly changing economy with a very mobile workforce. There, the participants' eyes were open to these issues and they were also imparted the skills needed to make a difference in this area.
Celcom - The New Executive Transition Workshop
9th – 10th November 2011 - The New Executive Transition Workshop serves to prepare young graduates for the workplace. It also creates and builds greater awareness on how the organization operates, thinks, and conducts itself. Celcom's participants was recently enlightened through this workshop conducted by the ATCEN team.
9th – 10th November 2011 - Conducted by our Principal Consultant, Ken Ng, this workshop lead the Ambank participants to have a better insight on assertive and conflict management. They are refreshed with new ideas that can be used to better improve the relationship among colleagues which at the same time will enhanced their performance at work.
SONY - Motivation & Positive Thinking Program
9th November 2011 - SONY has engaged ATCEN for this in-house program. This event provides the team with an avenue to discover and create their identity to further enhance individual strengths and success in achieving sales goals and targets as a division and for the organization. The participants are excited and refreshed with fun-filled activities that challenge both their body and mind.
SONY - Store Manager Training Program
8th November 2011 - SONY has engaged ATCEN for their Store Manager Training Program. This 1-Day Sales Management Workshop is developed specifically for sales leaders and management teams which seek to achieve high performance and productivity in this specific area. The participants definitely left refreshed with the new found knowledge.
Berita Harian - ATCEN Invest 30 Million to Start Academy
8th November 2011 - ATCEN was featured in Berita Harian once again and this time Ernie Chen, ATCEN's Founder and Group CEO shares about his vision for the ATCEN Learning Campus that will be the pinnacle of education offering very holistic and also focus courses to bring out the best in its students. Do click on the image for the full article.
Nu Skin (Malaysia) Sdn Bhd - Evolving The Nu Skin Customer Experience
5th – 6th November 2011 - Collaboration between Training Touch and ATCEN had made Nu Skin's 2D 1N Team building plus Workshop session at the beautiful, serene surrounding of the Golden Palm Tree Resort, Sepang a complete success in both creating tighter bonds and improving their skills at the work place. Nu Skin's session focuses on their Sales and Marketing team which involves total participation of 20 pax that came from their Malaysia's Head office in Kuala Lumpur. The participants were put through series of challenges that focuses on their strategizing abilities and creativeness in solving it as a team. The session was closed off with a workshop session by ATCEN's Master Trainer of Trainer, Jeremy Lee which made it a very educational plus effective 2D 1N session for all of the participants. This is what makes us different from other teambuilding company, we deliver a quality, fun and educational programs that suits to the client's needs.
Bank Negara Malaysia - NEP Powerful Presentation Skills Management
3rd – 4th November 2011 – ATCEN recently conducted a series of NEP Powerful Presentation Skills Management Workshop for Bank Negara Malaysia. The workshop that was facilitated by Shamsul B. Abdullah taught its participants various presentation techniques and it had also boost their confidence in many ways.
Bolton Berhad - Collection & Negotiation Skills
3rd November 2011 - Conducted by Jeremy Lee, this Collection & Negotiation Skills has sharpened the participant's skills to be more effective and efficient in their collection process. All Bolton's participants are recharged with the new skills that they have acquired.
Selamat Pagi 1 Malaysia - "Muflis Setiap Hari"
2nd November 2011 - This Wednesday on Selamat Pagi 1 Malaysia, Ernie Chen was the special guest and the topic was 'Muflis Setiap Hari'. The topic was mainly about money management and controlling your cash flow. Ernie was asked by Hisyam on many questions regarding current issues that are faced by today's society. Ernie shared his opinions and insights on credit card issues, managing money within your own means, ability to settle debts through loans, controlling cash flow and ideal contacts to help deal with one's money management issues like AKPK. It was a mind-blowing show that will surely help tons of people with their money management.
Dagang Net Technologies Sdn Bhd - Targeted Intensive Enhancement (TIE) Program
1st – 3rd November 2011 - Dagang Net had also engaged ATCEN to run a series of Targeted Intensive Enhancement (TIE) Program which focuses on customer service essential to improve on performance and productivity of their company. It was a half day session and was conducted by our consultant, Shamini Dass.
Global Transit - Targeted Intensive Enhancement (TIE) Program
1st – 2nd November 2011 - ATCEN is in the midst of running a series of Targeted Intensive Enhancement (TIE) Program for Global Transit. This 2-day program emphasizes on customer service essential to improve performance and productivity. The program was conducted by our consultant, Roshini Visvananthan.
Payung Emas made headlines on Sinar Harian
The first television film from outLOUD Studios has made headlines in the 'Zass – Tirai Lensa' section of today's Sinar Harian. The telemovie titled, 'Payung Emas' is directed by Jamal Khan tells a wonderful story of a loving wife and her struggles to willingly make sacrifices for her husband. This is to the extent of letting him have another wife just for the sake of having children. Want more? Then make sure you don't forget to catch this new and exciting television film on TV3 Slot Cerekarama during the middle of November. Click the image for the full article.
Bank Negara Malaysia - HCDC Powerful Presentation Skills Management
31st October – 1st November 2011 - Bank Negara Malaysia has engaged ATCEN to run a series of Powerful Presentation Skills Management Workshop for their departments. This workshop conducted by Shamsul B. Abdullah was filled with interactive sessions, lively discussions and personal and group presentations. The highly interactive session saw many activities that brought about interesting areas of discussion amongst the participants.
ADT - Advance Tele-Collection
31st October – 1st November 2011 - Conducted by Eric Neoh, the participants from ADT were exposed to various techniques of powerful & persuasive tele-collection skills which greatly benefited them. It also had sharpened the participants' skills to be more effective and efficient in their collection process. The participants have definitely benefited much from the program.
Certified Contact Center Manager Program
29th – 30th October 2011 - The Certified Contact Center Manager Program held at Istana Hotel Kuala Lumpur was attended by managers and team leaders from various companies. It addressed all the relevant modules in the contact center environment which would improve their leadership, management & communications skills. They were also required to take an examination at the end of the 3 days of training to obtain their certification from WKU (Western Kentucky University).
29th – 30th October 2011 - Hwang DBS Investment Bank Berhad has engaged ATCEN on Coaching & Mentoring for Performance Workshop for their KL and Penang Team. This workshop taught their managers the essential skills required to coach through a hands-on fully interactive session to utilize their skills learnt immediately. Conducted by Ken Ng, the participants left feeling motivated gaining this new insight.
Kenanga Investment Bank Berhad - Managing & Supervising the Kenanga Customer Experience
29th October 2011 - Under KIBB Customer Service Development Plan, this second session emphasizes on the KIBB Management Team. Module 2 focuses on Managing & Supervising the Kenanga Customer Experience which introduces it's participants to the Organization Branded Experience and seeks to improve on it.
24th – 25th October 2011 - Held in Institute KWSP, up to 25 participants participated in Developing Effective Presentation Skills Workshop. This program conducted by our Principal Consultant, Ken Ng focuses on boosting their confidence level in producing great presentations that are not only insightful and inspiring, but entertaining too.
Coaching & Mentoring for Performance Workshop
24th – 25th October 2011 - Recognizing that Coaching and Mentoring are crucial aspects of developing middle managers and also their subordinates, 6 participants from various leading companies in Malaysia signed up for this workshop. They truly have gain so much in these 2 days going through a fully hands-on interactive session to utilize their skills that is learnt immediately and receiving immediate feedback on improvement areas.
Bank Pembangunan - The SL1M - BPGDP TEAM EXPERIENCE
23rd – 24th October 2011 - 19 graduates students went through a 2D 1N team building session under the Bank Pembangunan Graduate Development Program (BPGDP) run by Training Touch at Cyberview Lodge. BPGDP which was ran by Training Touch is developed in collaboration between Bank Pembangunan and the Malaysian Government to create a pool of competent, well trained, knowledgeable, and skilled workforce through training courses and teambuilding session that will help graduates attain higher skills level to enhance their marketability and employability.
Each and every single participant left the 2 days session with high spirit and motivation with only the sky as the limit for their new found confidence to seek their future in the corporate world. Kudos to the Training Touch team!
Bangkok Bank Team Experience Program – Bangkok Bank Amazing Race
22nd October 2011 - Approximately 104 participants from Bangkok Bank's branches all over Malaysia gathered at Kajang Country Heights for a full 1 day teambuilding session. 10 teams race against time to complete tasks given by the TT Marshall to obtain their next set of clues in this mini amazing race concept teambuilding. Even the hot sun was no match to the participants' high spirit and determination to become the race champion. No tasks too hard and no challenges were impossible to be conquered by this high energy group of participants once they put their mind to it. By the end of the day, satisfactions were shown from their smiles and their bonds are stronger than before.
SONY - Professional Business Writing
22nd October 2011 - Sony has engaged ATCEN in a series of program. This Professional Business Writing Workshop conducted by Irene Wong demonstrated its participants on the tips and tricks to develop better and more effective professional business writing. The workshop ended with all the participants' being excited and refreshed with their new found learning.
Canon - Certified Contact Center Team Leader Program
22nd October 2011 - Participated by 6 contact center team leaders from Canon' s Market Engineering Department, this program emphasizes in coaching on dynamic contact center team leader competency and team behavior analysis. This highly experiential workshop was truly a fun and activity filled session enjoyed by all its participants.
SONY - Creativity & Problem Solving @ Work
20th – 21st October 2011 - SONY has engaged ATCEN in a series of training program for their personnel. This Creativity & Problem Solving @ Work introduces the participants to the various tools and techniques to enhance creativity and teamwork. This program also assists participants in enhancing their skills in making better decisions.
Sunway Hotel Georgetown - 10 Ultimate Tips for Hospitality Service Communication Confident
19th – 20th October 2011 - Sunway Hotel Georgetown personnel attended 10 Ultimate Tips for Hospitality Service Communication Confident Workshop conducted by Dion Ooi. This program emphasizes on critical tips to deliver services that exceed customer's delight and teaches about the commitment and behavior to good service.
MSIG - Customer Centric Focus @ MSIG Workshop
19th – 20th October 2011 - Conducted by Roshini Visvananthan, this workshop explores situations service professionals face every day and how to manage irritated customers without affecting performance and salvage the customer relationship and in the process enriching it with powerful Service Recovery actions. Learning was further enhanced by powerful and participative debriefs.
BERNAMA TV, Helo Malaysia - Education in Developing Socially Responsible Citizens
19th October 2011 - Ernie Chen, Asia's No.1 Business Coach and Serial Entrepreneur once again mesmerized his audiences in his show, Wednesdays with Ernie on BERNAMA TV. With this week's topic, "Education in Developing Socially Responsible Citizens", Ernie Chen gave his insights and opinions on how it is important for citizens to be socially responsible and to play their part in giving to society. He emphasized that the more you give to society, the more you will get in return. Although being socially responsible might just be an act for some companies to look good, it can greatly benefit them in the future with many opportunities. Ernie was joined with a special guest, Looi Chee Choong; Director of Group PR, Events and Media Relations of ATCEN Communication and he shared his inputs and opinions on the importance of corporate social responsibility (CSR) and its importance to society in this modern age. Unfortunately, this was the last episode of Wednesdays With Ernie. However, we will definitely still be seeing Ernie Chen soon tackling many other controversial and interesting issues in the near future.
GE Engine Services Malaysia Sdn Bhd - Executive to Manager Workshop
18th – 19th October 2011 - Conducted by our Principal Consultant, Jeremy Lee, the Executive to Manager Workshop was attended by 17 personnel from GE introduces two major parts which are the essential of personal development skills needed for the new manager and thereafter proceeding to the management of others. Held in ATCEN Learning Centre Damansara Perdana, this program left the participants feeling confident and refreshed with their new found learning.
Tokio Marine - Business Writing Skills for Manager
18th October 2011 - 19 managers from various departments of Tokio Marine attended a Business Writing Skills for Manager Workshop. This program demonstrated its participants on the tips and tricks to develop better and more effective writing. All participants had a fun and interactive session with the trainer and brought with them some beneficial guidelines to effective business writing that deliver results.
Hwang DBS Investment Bank Berhad - Coaching & Mentoring for High Performance Workshop
15th – 16th October 2011 - Hwang DBS Investment Bank Berhad has engaged ATCEN on Coaching & Mentoring for Performance Workshop for their KL and Penang Team. This workshop taught their managers the essential skills required to coach through a hands-on fully interactive session to utilize their skills learnt immediately. Conducted by Jeremy Lee, the participants left feeling motivated gaining this new insight.
Kelly Services - 1Kelly Adrenaline Race 2011
15th October 2011 - Seventeen teams from Kelly Services branches from all over Malaysia went head-to-head in the 1Kelly Adrenaline Race 2011 around the hustle and bustle of Kuala Lumpur. Each team races to complete tasks to earn clues to a hidden location which they must arrive at by the end of each leg of the race. With pit stops scattered all around Kuala Lumpur from Jalan Ampang all the way to Brickfields, clues were given in cryptic hints that leads the teams to their next destination until they reach the final leg which is an all-out race to the finish line, where the first team to arrive will be declared the winner. Teamwork, determination and eagerness to win were the main factors that push the participants beyond the boundary of their ordinary daily life and compete in the 1Kelly Adrenaline Race 2011.
Kenanga Investment Bank Berhad - KIBB Customer Service Development Program
15th October 2011 - This one day program is an introduction to a series of session for KIBB Customer Service Development Program. Module 1 that emphasizes on Customer Service Mindset and Attitudes was participated by 55 KIBB personnel. The program is conducted by Ernie Chen and Roshini Visvananthan not only through insightful but also interactive and fun-filled activities.
Sinar Harian Features Suatu Malam Kubur Berasap
14th October 2011 - The first film from outLOUD Studios, 'Suatu Malam Kubur Berasap' made headlines at Sinar Harian in the 'Zass - Tirai Lensa' section. The article focuses on the movie 'Suatu Malam Kubur Berasap' which uses the concept of 1Malaysia in it as it combines ghost stories from the various cultures in Malaysia. Click the image for the full article.
eTiQa - Efficient Contact Center Workforce Management
12th – 14th October 2011 - Emphasizing on Deciphering Inbound Call Workloads for Contact Centre Efficiency and Workforce Management Tool Creation, this highly technical workshop focuses on specific methodology and mathematical Contact Centre calculations which are taught to participants by our Contact Centre experts, Jeremy Lee & Siew Ling.
Communication @ Work
12th – 13th October 2011 - Held in ATCEN Learning Center, Damansara Perdana, 11 participants from various companies all around Malaysia participated in Communication @ Work Workshop conducted by Roshini Visvananthan with the objective of this program is to assist all professional to have an effective and better way of communications in workplace. They were very happy that apart from picking up new skills they had opportunities to learn from each other.
BERNAMA TV, Helo Malaysia - Education in Starting Your Own Business
12th October 2011 - Wednesdays With Ernie was a big hit this week where Ernie Chen intrigued audiences with his insightful thoughts on educating Malaysians on how they can start their own business. The successful serial entrepreneur gave his fair share of tips and advice to the general public on what they can do if they want to succeed in starting their own business. If you want to be kept on the edge of your seat, make sure you catch more of Ernie Chen in next week's episode of Wednesdays With Ernie on BERNAMA TV!
Millionaire Business Secrets Program - Free Seminar 2011
12th October 2011 - The annual Millionaire Business Secrets Program is back and Asia's No. 1 Business Coach, TV and Radio Personality, International Speaker and Serial Entrepreneur, Ernie Chen will be selecting only 20 highly competent and committed individuals to be lead to become millionaires! What's more, it is absolutely free! The Program will be held on 12th November 2011 and the registration starts today till the 28th of October 2011! For more info on the Millionaire Business Secrets Program, just click on the image or visit www.millionairebusinessschool.com.my to know more about the Millionaire Business School.
SONY - Retail Selling Skills
11th – 12th October 2011 - Conducted by our Principal Consultant, Ken Ng, with a combination of Sales and Service, this workshop provides dozens of practical sales ideas, techniques, and principles to ensure high daily and monthly store sales figures. This program benefited all the participants to be more proactive and productive in achieving their goals and target.
Certified Professional Trainer Program
10th – 13th October 2011 - Certified Professional Trainer Program is an intensive, comprehensive and hands on program that provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Participated by 13 participants from various company, this program ends with examination and facilitation assessment for Western Kentucky University certification.
CSR: Engaging NGO for Greater Benefits and Results
10th – 11th October 2011 - Through this CSR: Engaging NGO for Greater Benefits and Results conducted by CC Looi, the participants discovered the ways on how can a corporate partner with an NGO to
not only contributes to company's CSR efforts and the goal of sustainable development, but also increases the company's competitiveness & financial bottom line.
Amanah Raya Berhad - Creativity & Problem Solving @ Work
10th – 11th October 2011 - Realizing the importance of creativity and problem solving at work, Amanah Raya Berhad has engaged ATCEN for this workshop. The participants learn to define problems, enhanced creativity & critical thinking and applying various problem solving tools to the workplace. This has definitely been a very practical lesson for its participants.
Dagang Net Technologies Sdn Bhd - Targeted Intensive Enhancement (TIE) Program
10th October 2011 - ATCEN is in the midst of running a series of Targeted Intensive Enhancement (TIE) Program for Dagang Net. This ½ day per session program emphasizes on customer service essential to improve performance and productivity. The program was conducted by our consultant, Roshini Visvananthan.
Hwang DBS Investment Bank Berhad - Coaching & Mentoring for Performance
8th – 9th October 2011 - Hwang DBS Investment Bank Berhad has engaged ATCEN on Coaching & Mentoring for Performance Workshop for their KL and Penang Team. This workshop taught their managers the essential skills required to coach through a hands-on fully interactive session to utilize their skills learnt immediately. Conducted by Jeremy Lee, the participants left feeling refreshed with their new found learning.
Alcatel Lucent - Creating the Extraordinary Internal Customer Experience Workshop
8th October & 15th October 2011 - This 1st and 2nd session of Creating the Extraordinary Internal Customer Experience participated was by 15 personnel from Alcatel Lucent Human Resources Services Center. It focus on delivering and honing the skills of the agents to provide their internal customers with the best customer service and support. The participants feel refreshed with their new found learning, ready to make an impact in their workplace.
Affin Bank - Persuasive Tele- Collection
5th – 6th October 2011 - Conducted by Eric Neoh, this second session talk is about the mindset of defaulters and how to be solution centric with them. The participants were exposed to various techniques of powerful & persuasive tele-collection skills which greatly benefited them. It had also sharpened the participants' skills to be more effective and efficient in their collection process.
BERNAMA TV, Helo Malaysia - Education for a Higher Earning Economy
5th October 2011 - Renowned serial entrepreneur, Ernie Chen was truly a breath of fresh air on his popular segment, Wednesdays With Ernie. He mesmerized audiences with his insights and opinions on how every Malaysian needs to play their role in achieving a higher earning economy. CEO of ATCEN, Jeremy Lee was a special guest who joined Ernie Chen in this week's segment and together they tackled issues on Malaysia's economy. Many controversial topics and issues were discussed which in hand led to phone calls coming in from all over Malaysia. All in all, it was an unforgettable, nail biting episode which viewers will never forget. If you want to be kept on the edge of your seat, make sure you catch more of Ernie Chen in next week's episode of Wednesdays With Ernie on BERNAMA TV!
Flamingo Hotel, Penang -
Professional Grooming & Projection Skills
4th – 5th October 2011 - Participated by 29 Flamingo personnel from various departments, this workshop has given an insight on good grooming and appropriate business etiquette which is amongst the most critical competencies required in business today. Through this they learn to project a confident positive image and relate effectively to others that will result in higher opportunity for success. This workshop is conducted by our training consultant, Sharmaine Chen.
Sambal Biniku a Big Success
4th October 2011 - The delicious Malay and Fusion Indo Cuisine of Sambal Biniku drew the attention of hundreds of people in the area of Damansara Perdana on its opening day on the 4th of October 2011. Sambal Biniku is one of the few businesses owned by ATCEN and is
to this date their first, food and beverage business. Although the restaurant is still new, Sambal Biniku has been extremely successful with large turnouts on a daily basis.
The success of the restaurant was mainly because of its wide variety of food choices, excellent cleanliness and reasonable prices. The restaurant was so crowded that even some people had to pack and take away their food. Satisfied customer, Noorhazlina said "Since
I've worked in Damansara Perdana for the past year, this is probably the first restaurant that I am truly satisfied with. The cheap and tasty food already makes me want to come back for more'. Noorhazlina and hundreds of other customers made Sambal Biniku a real hit on its opening week. More and more people are coming to Sambal Biniku as the restaurant is now the word of mouth among the people of Petaling Jaya. ATCEN is now looking forward to building more chains and expanding Sambal Biniku so that more people can enjoy the wonderful food that they have to offer. For more information, you can visit
www.sambalbiniku.com.
Certified Contact Center Team Leader Program
3th – 4th October 2011 - This session of Certified Contact Center Team Leader Program held in PARKROYAL KL is once again aced by Ken Ng & Roshini. 8 participants from 4 leading Malaysian contact centers received coaching on dynamic contact center team leader competency and team behavior analysis. The highly experiential workshop was not only insightful but truly a fun and activity-filled session enjoyed by all its participants.
BERNAMA TV, Helo Malaysia - Education to Develop Patriotic Future Generations
28th September 2011 - Once again Asia's No.1 Business Coach, Ernie Chen returns on Wednesdays with Ernie on BERNAMA TV. With this week's title, 'Education to Develop Patriotic Future Generations', viewers were quick to call in and give their opinions on patriotism in Malaysia and how education plays a role in it. Ernie's apprentice, Daniel Tan was a special guest on the show and shared his opinions on how the younger generation feels towards our country and issues as to why the younger generation aren't as patriotic as their ancestors. Besides that, controversial questions kept viewers off their seats with Ernie answering questions related to both the actions and lack of actions of politicians and the government and how it plays a major in affecting the spirit of patriotism among Malaysians. All in all, it was a great show and do make sure you catch next week's 'Wednesdays with Ernie'!
SINAR Harian Features Ernie Chen as their 'Zass Profil'
27th September 2011 – The serial entrepreneur who is the CEO of outLOUD Studios was featured in the 'Zass Profil' of Sinar Harian's latest issue. The article allowed readers to understand the background of how and why did Ernie Chen get into the entertainment industry. He expressed how he has always been interested in all kinds of businesses but realized that his true passion was always in the performing arts line. His love for performing arts and entertainment was what drove him to make his first film, Suatu Malam Kubur Berasap which will be released in cinemas on 22nd December 2011. So far, outLOUD Studios have been the fastest production company having completed a true masterpiece of a film in just 40 days. Do expect to see a lot more coming from outLOUD Studios and Ernie Chen in the following years to come!
HDC Team Experience: James Bond 007 Program
23rd – 24th September 2011 - A total of 86 participants from HDC (Halal Development Corporation Sdn Bhd) assembled for a 2D 1N teambuilding session with Training Touch at the relaxing surrounding of Country Heights, Kajang. The teambuilding session kick-off with James Bond theme as the participants went through series of challenges and race against time to complete their mission. The session ended with a 'Bang' with all 86 participants hyped up and left the place with high spirit and motivated to start anew at work.
Ricoh - "Results Driven Culture"
22nd September 2011 - Ernie Chen was invited to speak to the Brand Ambassador's of Ricoh in their event entitled Results Driven Culture. There, he not only motivated but wowed the crowed with practical tips on how to go about implementing it. The Brand Ambassador's definitely an exciting time with Asia's No.1 Business Coach.
Bank Negara Malaysia - Powerful Presentation Skills Workshop
22nd September 2011 - This 2nd session of Powerful Presentation Skills Workshop participated by Bank Negara Malaysia's personnel was conducted by Shamsul B. Abdullah. It emphasized on how to deliver a presentation which is informative, inspiring and entertaining. This critical skill will definitely assist all participants in becoming more productive and effective in delivering information. The participants were both refreshed & excited with their new found learning.
SQC - Retail Sales and Services Workshop
21st – 22nd September 2011 - ATCEN has recently conducted a Retail Sales & Services Workshop for SQC. The training with a combination of sales and service skills provides dozens of practical sales ideas, techniques, and principles to ensure high daily and monthly store sales figures are always a reality. This is conducted by our training consultant, Sharmaine Chen.
BERNAMA TV, Helo Malaysia – Entrepreneurial's Education in Malaysia
21st September 2011 – Once again Asia's No.1 Business Coach, Ernie Chen returns on Wednesdays with Ernie in BERNAMA TV. With this week's title topic, Ernie again kept his viewers hot on chase in the calling department with just less than ten minutes into the show there were already callers waiting on the line. The show highlighted some simple and yet often overlooked questions such as "Is Being an Entrepreneur an Art You Either Have or Don't?", "Is Entrepreneurship Something That One Can Only Learn by Doing?" and to know how Asia's No.1 Business Coach gave his insightful answers, watch the clip below.
Hitachi - HAPM Emotional Intelligence (EQ) for Workplace Effectiveness
20th – 21st September 2011 - Hitachi has engaged ATCEN on Emotional Intelligence (EQ) for Workplace Effectiveness Workshop. This Emotional Intelligence is a required competency in a successful work environment because it provides individuals with better control and awareness of their own emotions and actions. Conducted by Seko Ong, the participants left feeling refreshed with their new found learning.
Affin Bank - Persuasive Tele-Collection Workshop
19th – 20th September 2011 - Conducted by Eric Neoh, this training talk is about the mindset of defaulters and how to be solution centric with them. The participants were exposed to various techniques of powerful & persuasive tele-collection skills which greatly benefited them. It also had sharpened the participants' skills to be more effective and efficient in their collection process.
The 8 Critical Skills of A Successful Manager Workshop
19th – 20th September 2011 - This 2nd session of The 8 Critical Skills of A Successful Manager Workshop was filled with activities, knowledge sharing and lots of discussions on management and its challenges. The participants had expressed their appreciation for being able to learn from one of the former CEO of a Singaporean public listed company, Lam Yue Pak.
Star CNC Technology (Asia) Sdn Bhd - STAR CNC Teambuilding: James Bond
17th – 18th September 2011 - ATCEN recently conducted a teambuilding session for STAR CNC in Penang, with about 200 pax from Malaysia, Bangladesh, Vietnam, Cambodia, Nepal, and Myanmar. The sessions had to be conducted in English, Bahasa Melayu as well as a variety of Chinese Dialects.
The participants from various departments with mainly the production line, HR, Senior Management and even the Managing Director took part in the sessions. A series of activities was conducted over a span of 2 Days & 1 Night. This teambuilding session was a huge success as the participants were both excited and grateful to the organization for organizing such a fun and yet empowering event.
CANON - Certified Help Desk Professional Program
17th September 2011 - Realizing the importance of excellent customer service among help desk professionals, CANON had participated in Certified Help Desk Professional Program. This program assists all the participants on the essentials of customer service. They gained knowledge on ways and means to enhance their skills and competencies in the help desk area. This program ended with an examination and all left feeling highly satisfied.
Bank Negara Malaysia - Powerful Presentation Skills Workshop
15th September 2011 - This 1st session of Powerful Presentation Skills Workshop participated by Bank Negara Malaysia's personnel was conducted by Shamsul B. Abdullah. It emphasized on how to deliver a presentation which is informative, inspiring and entertaining. This critical skill will definitely assist all participants in becoming more productive and effective in delivering information. The participants were both refreshed & excited with their new found learning.
Powerful Tele-Collection Workshop
14th – 15th September 2011 - Powerful Tele-Collection Workshop was held in Armada Hotel Petaling Jaya had sharpened the participant's skills to be more effective and efficient in their collection process. Conducted by Eric Neoh, it talks about the mindset of defaulters and how to be solution centric with them. The participants were exposed to various techniques of powerful & persuasive tele-collection which greatly benefited them.
Management Skills for Administrative Professional Workshop
14th – 15th September 2011 - This 2nd session of Management Skills for Administrative Professional Workshop was held in ATCEN Learning Centre Damansara Perdana. It focuses on how the administrative professional can upgrade themselves in terms of skills, competency and professionalism. This highly interactive session saw many activities that brought about interesting areas of discussion amongst the participants in which they greatly benefited from it.
BERNAMA TV, Helo Malaysia - The Impact of Globalization on the Higher Education System in Malaysia
14th September 2011 - One of the highest rating shows in BERNAMA TV, Wednesday's With Ernie opens up with Asia's No.1 Business Coach, Ernie Chen speaking on "The impact of Globalization on the Higher Education System in Malaysia". The show was hot on call as viewers were jamming the call line to ask for both Ernie's advice and opinions as he gave his usual unreserved and yet careful thoughts on the show which was hosted by Anne Edwards.
HP - TIE Program
13th – 15th September 2011 - ATCEN is in the midst of running a series of Targeted Intensive Enhancement (TIE) Program for HP in the customer service area. This ½ day per session program emphasizes on the essentials of effective and efficient customer service skills and management. The program was conducted by our consultant, Roshini Visvananthan.
ATCEN Awards Scholarship to School Students
13th September 2011 - A total of 101 primary and secondary school students from various parts of the Klang Valley have been awarded the ATCEN Education Foundation scholarship. These students are currently attending English, Maths and Science classes at the various ATCEN Learning Centre branches.
Aside from the academic-focused programmes, the students were also invited to participate in the ATCEN Young Entrepreneur Program during their school break. The program was designed to expose young people to the exciting world of entrepreneurship and also to enhance their soft skills and leadership qualities.
The ATCEN Education Foundation was established in November 2010 to grant free scholarships to underprivileged children. A total of RM180,000 worth of scholarships was made available for 2011. For more info,
please click here.
Certified Contact Center Coach Program
12th – 14th September 2011 - This Certified Contact Center Coach Program held in PARKROYAL Kuala Lumpur was participated by various top contact centers around the nation. This 3-days program focuses on the end to end process of conducting coaching within the contact center environment. It provides a comprehensive platform to reevaluate and enhanced the coaching process, building on it to further strengthen the quality and productivity of the contact center personnel.
PSMB 2011 Conference
12th – 13th September 2011 - ATCEN had participated in the PSMB 2011 Conference which attracted up to 2000 participants from all over Malaysia. Held in Sunway Pyramid Convention Center, this annual conference organized by Pembangunan Sumber Malaysia Berhad aims to keep HR professionals updated with the current HR challenges, human capital development tools and approaches to achieve organizational excellence. This again provides ATCEN another platform to gain more information and the opportunity to broaden its network.
SONY - SONY Total Customer Experience
9th – 10th September 2011 - SONY Professionals had participated in SONY Total Customer Experience with the core objective in Delighting Service in the Experiential Environment which was conducted by Ken Ng. This workshop was filled with various interactive and effective modules that left the participants with beneficial skills and knowledge that reignited their innovative spirit and thus improving their productivity.
SONY - SONY Sales Effectiveness & Persuasive Communications Skills Workshop
8th – 9th September 2011 - This 2-days program conducted by Jeremy Lee and Sharmaine Chen emphasizes on sales effectiveness and persuasive communications skills. The participants were excited and refreshed with their new found learning through concrete modules and interactive sessions that would assist them in their challenging working environment.
Carlsberg Brewery Malaysia Berhad - Powerful Presentation Skills Workshop
8th – 9th September 2011 - Held in JW Marriott, Kuching, Sarawak, this 2-days workshop had been conducted by our very own Group CEO, Ernie Chen. 15 participants from Carlsberg Malaysia that had participated in this workshop were exposed to the right combination of activities and modules which help boost their confidence level in producing great presentations that are not only insightful and inspiring, but entertaining too. This in result would build a stronger and a more profitable business by enhancing the performance of Carlsberg's personnel.
BERNAMA TV, Helo Malaysia – Ernie Chen speaks about Malaysia's Education System
8th September 2011 - One of the highly talked about issue in the coffee shops and mamaks, Education in Malaysia was the topic of the day for Wednesday's With Ernie on BERNAMA TV, Helo Malaysia. Asia's No.1 Business Coach, Ernie Chen gave his insights about it and opened the minds of it's viewers on how it happened and what we can do about it. The program was hosted by Anne Edwards.
Selamat Pagi 1 Malaysia – "Pokai Lepas Raya"
4th September 2011 - The Raya holidays just went by and some would be experiencing the above. Ernie Chen was invited to RTM 1's Selamat Pagi 1 Malaysia to speak about this timely issue. Hosted by Rina, Stephen and Gee, he shares about expenditure control during the festive season. He also highlighted on the needs and desires of humans and gave tips to avoid bankruptcy.
KWSP - Transforming Managers Into Service Leaders
22nd - 23rd & 24th - 25th August 2011 - For this 3rd & 4th session, up to 76 KWSP Senior Management staff from all around Malaysia attended the Transforming Managers Into Service Leaders Workshop. Aligned with 4 KWSP core values - Customers First, Continuous Improvement, Integrity, and Spirit of Teamwork, all the participants were excited and refreshed with their new found learning through this workshop conducted by Ken Ng, ATCEN's Principal Consultant.
SIEMENS - Powerful Business Presentation Workshop
22nd - 23rd August 2011 - This program has been attended by 24 participants from Siemens. Conducted by Sharmaine Chen, the workshop has the right combination of those activities and content that assists the participants to boost their confidence level in producing great presentations that are not only insightful and inspiring, but entertaining too. Through these techniques, delivering interesting and entertaining presentations persuasively will be easy.
19th - 20th August 2011 - Up to 23 personnel from Corporate Banca Department have participated in the Sales Coaching & Motivation Workshop. This 2-days coaching program focused on using the existing sales cycle of the organization to instill the appropriate sales behavior that is expected from the sales professionals. Conducted by our Master Sales Trainer, Ken Ng, this program left fellow participants excited and refreshed from their newfound learning.
Majlis Berbuka Puasa & Hari Raya Open House
19th August 2011 - A charity dinner in conjunction with Bulan Ramadhan and Hari Raya was hosted in outLOUD Stage. ATCEN & outLOUD Studios joined hand in hand to organize this charitable event for children from Limpahan Kasih Charity Home as a gesture of care, and giving back to the society on this fasting month. The event was attended by celebrities such as Rashidi Ishak, Amyza Aznan, Nurul Ain Nordin and many more. RTM, Diva, Oh Bulan blogger, were just a few amongst the rest of the media invited, together with our cherished clients such as, HDC, RHB, VADS, EPF and many more that joined us for this happy occasion. Fellow outLOUDers and ATCENians entertained guest with thier very own performance, and together with us, members of guest too share our pride and joy as video clips of our anniversary were released and our very own Sambal Biniku Restaurant was launched. Guest complimented on our charitable efforts as Sambal Biniku Restaurant will also act as a soup kitchen for the poor. The night ended with everyone filled to the brim and left happily knowing that they too were also a part of a giving charity event.
VADS -
Effective Based Behavioral Interviewing Workshop
16th - 17th August 2011 - Realizing on the importance of recruiting the right person for the right job, VADS had participated in the Effective Based Behavioral Interviewing Workshop. Conducted by Kevin Gan, this workshop takes the behavioral interview one step further with a discussion on the interviewers' critical skill on objective evaluation.
SIEMENS -
Powerful Business Presentation Workshop
15th - 16th August 2011 - Conducted by Jeremy Lee, this program was attended by 14 participants from Siemens. The workshop had the right combination of activities and contents that assisted the participants to boost their level of confidence in producing great presentations that are not only insightful and inspiring, but entertaining as well. Through this workshop, delivering interesting and entertaining presentations persuasively will no longer be a problem.
KWSP -
Transforming Managers Into Service Leaders
15th - 16th August 2011 - For this second session, 28 KWSP senior management staff from all around Malaysia attended the Transforming Managers Into Service Leaders Workshop. Aligned with KWSP 4 core values - Customers First, Continuous Improvement, Integrity, and Spirit of Teamwork, the workshop both excites and refreshed the participants with their newfound learning. This successful workshop was conducted by ATCEN's Principal Consultant, Ken Ng.
Samling Housing Products Sdn Bhd
- Dragon Account Management & Entrepreneurship
Marketing Workshop
12th - 13th August 2011 - This highly customized program emphasizes on the details of key account management and the skills for entrepreneurship marketing . It was attended by 11 senior managers and executive of Samling Housing Products Sdn Bhd. The hands-on program has exposed all its participants not only to theory but also a realistic entrepreneurship challenge. Thus, they had a chance to practice what they had learned immediately. The workshop ended with all the participants' being excited and refreshed with their new found learning.
Mesiniaga - Customized Internal Program for Mesiniaga
11th August 2011 - ATCEN is in a midst of running a series of Customized Internal Program for Mesiniaga. The program is specially designed for Mesiniaga by Dr. Yap Kim Len for their personnel to boost their corporate knowledge.
Prioritization and Time Management Workshop
10th – 11th August 2011 - This eye opening workshop conducted by Sharmaine Chen in ATCEN Learning Centre, Damansara Perdana, had assisted the participants on how to manage their time better, have better discipline, self-control, and also improve in prioritization skills. The modules are incorporated with interactive and interesting activities that benefited all the participants in being more proactive and productive.
Bank Negara Malaysia - Powerful Presentation Skills Workshop
9th - 10th August 2011 - Bank Negara Malaysia has participated in Powerful Presentation Skills Workshop conducted by Shamsul Abdullah. 18 participants had joined this workshop that was filled with interactive sessions, lively discussions and personal and group presentations. The right combination of those activities and content has help our participants to boost their confidence level in producing great presentations that are not only insightful and inspiring, but entertaining too. In addition to that, they also had the opportunities to learn from each other through the different interactive sessions.
Tenaga Nasional Berhad - Service Excellence For Leaders - Exceeding The TNB Promise
9th August 2011 - Up to 90 participants from TNB participated in this half-day talk on "Service Excellence For Leaders-Exceeding The TNB Promise". Conducted by our Principal Consultant, Ken Ng, this highly interactive session saw many activities that brought about interesting areas of discussion amongst the participants. Learning was further enhanced by powerful and participative debriefs.
outLOUD Studios appointed design agency for MSC Malaysia Certified Solutions
4th August 2011 - outLOUD Studios once again stands proud as it is a part of an effort to set an international standard in accessing various ICT products with The Multimedia Development Corporation (MDeC) - the MSC Malaysia Certified Solutions. outLOUD Studios was the chosen agency to meet the requirements to the conceptualize the designs for this impactful effort that would definitely raise the standards of locally produce ICT products. The whole event was covered by NST, and to know more about MSC Malaysia Certified Solutions, please click here.
Tokio Marine - Effective Business Writing Skills
3rd August 2011 - The second session of Effective Business Writing Skills Workshop that recently happened had demonstrated to its participants on the tips and tricks to develop better and more effective writing. The activity based workshop filled with case study examples had benefited its participants greatly. All the participants had a fun and interactive session with the trainer and returned home with some beneficial guidelines in effective business writing that delivers results.
AIA Shared Services - AIA " Contact Center Team Leader Assessment"
30th July 2011 - ATCEN is in the midst of running a series of the 'Team Leader Assessment' for AIA Shared Services. This program will assess the team leaders and managers in the essential and fundamental elements associated with leadership & coaching skills, operations and service management in the contact center environment.
Sunway Group - Managing Difficult Customer Workshop
28th July 2011 - Realizing that managing customer relationships isn't always smooth sailing and with the competitiveness of the business environment, ATCEN is currently running a series of Managing Difficult Customer Program for the Sunway Group to equip their public relation personnel with the necessary and relevant skills to face this continuous challenging environment.
KWSP - Transforming Managers Into Service Leaders
27th - 28th July 2011 - 25 KWSP Senior Management staff from all around Malaysia attended the Transformed Managers Into Service Leaders Workshop. Aligned with 4 KWSP core values - Customers First, Continuous Improvement, Integrity, and Spirit of Teamwork, all the participants were excited and refreshed with their new found learning through this workshop conducted by Ken Ng, ATCEN's Principal Consultant.
Certified Help Desk Professional
25th - 26th July 2011 - This 2nd session of CHDP program held in ATCEN Learning Center, Damansara Perdana had attracted 18 participants from various industries. These attendees gained a lot of knowledge on ways and means to enhance their skills and competencies in the help desk area. This program ended with an examination and all left feeling highly satisfied and equipped with all the practical knowledge received.
PROTON Holdings Berhad - Principles Strategic Negotiations
"Getting The Best Deal!"
25th - 26th July 2011 - The Principled Sales Negotiation Skills Workshop is specially designed to equip PROTON professionals with a higher level of knowledge and skills for successful and impactful negotiations. Themed 'Getting The Best Deal!', it seeks to expose participants to the intricacies of negotiation in sales, daily situations and at the workplace.
The signboard completes it all
23rd July 2011 - Aesthetically complete, the final touch to the grand black and orange academy has been added. Hailing in its magnificent grandeur, ATCEN Learning Center Damansara Perdana's signboard is definitely an eye catcher and head turner.
Sunway Group - Managing Difficult Customer Program
22nd July 2011 - Realizing that managing customer relationships isn't always smooth sailing and with the competitiveness of the business environment, ATCEN is currently running a series of Managing Difficult Customer Program for Sunway Group to equip their public relation personnel with the necessary and relevant skills to face this continuous challenging environment.
Antah Schindler - Experiential Learning Program
21st – 22nd July 2011 - Training Touch conducted a 2 Days 1 Night Experiential Team Event for Antah Schindler Sdn Bhd, New Installation Department. There were a total of 25 senior management participants that attended this exciting and fun filled indoor and outdoor event with a breathtaking view of Hawa Resort, Janda Baik. Fellow participants experienced serious FUN with various kinds of activities that awaken their senses and cause awareness on the importance of teamwork and good relationship.
Assertiveness & Conflict Management Workshop
18th – 19th July 2011 - Assertiveness & Conflict Management Workshop held in ATCEN Learning Center, Damansara Perdana had led the participants to have a better insight on assertive and conflict management. They were refreshed with new ideas that can be used to improve the relationship among colleagues which at the same time enhanced their performance at work. This program is conducted by our Principal Consultant, Ken Ng.
Supply Chain Management Workshop
18th – 19th July 2011 - This was a success! Supply Chain Management Workshop had attracted 23 participants from 11 MNC’s and GLC’s from various industries. This 2 day program conducted by Peter S. Arokia had emphasized on all the supply chain fundamentals which actually enhanced all the participants with new and current knowledge. Besides having the opportunity to improve their network, the participants left feeling refreshed with their new found learning.
Rexit Berhad - James Bond Team Xperience
16th – 17th July 2011 - Training Touch does it again! They recently conducted a 2 days 1 night experiential team event for a MSC Status Technology Firm, Rexit Berhad. The participants were from 2 subsidiaries of Rexit Berhad which was Rexit Software Sdn Bhd and Rexit Solutions Sdn Bhd and there were a total of 15 of them that attended this exciting and fun filled outdoor event. They also experience many adventurous activities such as Wet Abseiling, Caving and White Water Rafting throughout the 2 days. The participants overcame their fears of height, darkness and realized that with teamwork and good communication, much can be achieved.
AIA Shared Services -
AIA " Contact Center Team Leader Assessment"
16th July 2011 - ATCEN is in the midst of running a series of Team Leader Assessment for AIA Shared Services. This program assesses the team leaders and managers in the essential and fundamental areas associated with leadership, coaching skills, operations and service management in the contact center environment.
Executive to Manager – The Transition Workshop
13th – 14th July 2011 - 5 Malaysia's leading company had participated in Executive to Manager – The Transition Workshop conducted by Jeremy Lee. The highly interactive 2 days session saw many activities that brought about interesting areas of discussion amongst the participants. They were very happy that apart from picking up new skills they had opportunities to learn from each other. Learning was further enhanced by powerful and participative debriefs.
Key Account Management and Selling to Senior Management Workshop
11th – 12th July 2011 - Held at Istana Hotel Kuala Lumpur, 17 Key Account Manager from 7 different companies attended Key Account Management & Selling to Senior Management Workshop conducted by ATCEN. This program focuses on how to create a branded customer experience and the effective process of account management through qualitative and quantitative measures. All participants feel refreshed with their new found learning which can continuously assist them in delivering desired results.
RHB Experiential Learning - Unleashed The Leader in You!
9th - 10th July 2011 - ATCEN recently conducted another 1-day highly energized and knowledge filled Experiential Learning Event for RHB Banking Group Sarawak. The participants were Branch Managers and Assistant Branch Managers of RHB Bank from Sibu, Miri, Kuching and other districts in Sarawak. The participants had fun during this 1-day session, gained a lot of knowledge and realized that with teamwork and synergy nothing is impossible.
Mary Kay James Bond - Team Experience Program
8th - 9th July 2011 - The dynamic staff of Mary Kay Malaysia got together for their inaugural gathering and experienced The Mary Kay Way at the Legend International Water Chalet, Port Dickson. The event had the team going through challenges and activities with a spy theme. It was also met with great excitement and enthusiasm leaving everyone with a better understanding of living their values both professionally and personally! All definitely had an excellent "Wow, Wow, Wow!" time.
Attitudes for Personal Excellence Workshop
7th - 8th July 2011 - The Attitudes for Excellence Workshop was held at ATCEN Learning Centre, Damansara Perdana. Conducted by Seko Ong, this 2 days workshop specifically looks into helping participants to identify their status quo and transform the way they perceive themselves through numerous techniques.
BERNAMA TV Covers ATCEN and outLOUD Group
6th July 2011 - Members of BERNAMA TV came to outLOUD studios as well as ATCEN for a coverage on how the respective companies function harmoniously under one umbrella - ATCEN. Group CEO, Ernie Chen as well as other CEOs of the group were interviewed on that day.
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SIEMENS (M) Sdn Bhd -
Principled Negotiation Skills Workshop
6th - 7th July 2011 - The Principled Negotiation Skills Workshop conducted by Ken Ng, ATCEN's principle consultant has been attended by 17 participants from Siemens Malaysia Sdn Bhd. The importance of negotiations is approached in many ways through relevant and interesting modules in this 2 day program. The program that emphasized on the art of negotiation and effective negotiation techniques has enlightened all its participants.
Antah Schindler "Experiential Learning Program"
5th July 2011 - The Senior Management of Antah Schindler had experienced an amazing and extremely fun half day teambuilding program. The program was conducted by Jeremy Lee and held at The Saujana, Subang Jaya. The participants have been challenged mentally and physically through The Antah Schindler Adventure Race. This is a series of activities and challenges whereby the team is expected to complete various task given to them together. An experiential lesson indeed as they had a reflective session after the race to relate the things they went through with their working environment and learn from them.
TANJUNG OFFSHORE - Communication @ Work Workshop
5th – 6th July 2011 - Tanjung Offshore Berhad has participated in Communication @ Work Workshop. The objective of this program is to assist all professionals improve their way of communication in their workplace. These goals have been interpreted in various interesting activities and relevant modules by our consultant, Sharmaine. They were very happy that apart from picking up new skills, they had opportunities to learn from each other as well.
CANON - Certified Customer Service Professional (CCSP) Program
2nd July 2011 - The 2nd session of Certified Customer Service Professional of the year was conducted by ATCEN's very own in house trainer, Roshini. The program that was participated by 7 customer service professionals from Canon, introduces them to the essential and fundamental soft-skills elements associated with superior call & service management.
DAGANG NET - Certified Contact Center Professional (CCCP) Program
29th – 30th June 2011 - The staff of DAGANG NET once again sat through a fun and enlightening session conducted by the people development expert, ATCEN. This program introduced the customer contact professionals to the essential and fundamental soft-skills elements associated with superior call and service management and is certified by the prestigious Western Kentucky University (WKU) of USA.
Ernie Chen at BERNAMA Radio 24
29th June 2011 - Ernie was invited once again to speak at the first news and talk radio station in Malaysia, BERNAMA Radio 24. There at the 'ALA CARTE PAGI' slot, hosted by Nazira Noran & Kam Kamaruddin, he shared about 'Konsep Kepimpinan era baru; sesuai dengan peredaran semasa'. It was an insightful and practical dialogue on leadership indeed.
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Berita Harian Features ATCEN Young Entrepreneur Camp
29th June 2011 - Berita Harian featured ATCEN organizing a two day camp entitled ATCEN Young Entrepreneur Camp for SMK Taman Sea students. Various participating students were interviewed on how they felt and what have they learned from the camp. Click on picture to view the full article.
Atos Origin - Accent Neutralization Workshop
27th – 28th June 2011 - ATCEN has been conducting a series of ground breaking sessions to transform and improve the speech and delivery of the technical support professionals at Atos Origin. In this 5th session, tongues were twisted and curled, mouths were stretched, lips were loosened and conversational rhythm was introduced through numerous vocalic and verbalization exercises.
MAYBANK Global Wholesale Banking - Team Effectiveness Program 2011
24th – 26th June 2011 – Training Touch conducted another highly energized and learning filled Team Effectiveness session for the Maybank Group. This time, it was a 3-Day, 2-Night Team Effectiveness Program for the Global Wholesale Banking - Corporate Banking division of the group. There were approximately 120 excited participants from all over Malaysia who attended this session that was conducted at Legend Water Chalets, Port Dickson. The Corporate Bankers not only gained a lot of knowledge during these 3-days but also had great fun and learned that with teamwork and synergy nothing is impossible.
Takaful Malaysia - Certified Train The Trainer Program
21st – 24th June 2011 - In this 4 day program conducted by Jeremy Lee, Ken Ng and Roshini, the participants are introduced to the importance of the combination of training and facilitation skills to encourage them to share their experiences, knowledge and expertise. The highly interactive session saw many activities that brought about interesting areas of discussion amongst the participants. Learning was further enhanced by powerful and participative debriefs. This WKU Certification Program ended with a written assessment and presentation by its participants.
Henry Butcher - Experiential Selling and Powerful Closing Techniques For Property Selling Workshop
22nd June 2011 - Over 19 real estate agents from Henry Butcher attended a 1 day program on experiential selling and powerful closing techniques for property selling. Among the topics covered are how to have winning attitudes and different performance enhancement strategies so that the sales professionals will have the confidence and certainty to break through any limitations in their challenging working environment. They also learn the psychology of buying behaviours and the most powerful persuasion and influence strategies from top income producers worldwide to ensure consistent and continuous delivery of desired sales results.
ATCEN Business & Brand Mastery Featured at Malaysia SME
22nd June 2011 - ATCEN Business & Brand Mastery Program was featured in the June 18 – July 1, 2011 issue of the Malaysia SME newspaper. Entitled 'Introducing SMEs to human capital and practical business strategies', it highlights a brief introduction to the speakers and the content of the program. To find out more about this comprehensive and value adding program, do click on the image.
Coaching & Mentoring for Performance Workshop
20th - 21st June 2011 - Recognizing that Coaching and Mentoring are crucial aspects of developing middle managers and also their subordinates, this was a most appropriate workshop for 13 participants from 5 leading companies in Malaysia. In order to further develop managers with the essential skills required to coach, this 2-day workshop provided
hands-on fully interactive session to utilize skills learnt immediately with immediate feedback on improvement areas.
CANON - Certified Customer Service Professional
18th June 2011 - This 1st session of Certified Customer Service Professional of the year has been conducted by Roshini. This program that was participated by 7 customer service professionals from Canon, introduces them to the essential and fundamental soft-skills elements associated with superior call & service management.
Antah Schindler - Towards Excellence in New Installation Project Management
17th June 2011 - More than 20 technical professionals from Antah Schindler participated in the 'Towards Excellence in New Installation Project Management Program'. The highly energetic session filled with knowledge sharing in identifying and overcoming issues and challenges they've encountered during their work. Participants left highly satisfied with even more and better strategies in planning successful career ahead in Antah Schindler.
Effective Business Writing Skills Workshop
15th – 16th June 2011 - This second session of Effective Business Writing Workshop for 2011 had introduced its participants to the tips and tricks for developing better and more effective writing. The workshop held at ATCEN Learning Centre filled with case studies, examples and activities had benefited its participants greatly. All participants had a fun and interactive session with the trainer and had definitely brought with them some beneficial guidelines to effective business writing back to their place of work.
Certified Contact Center Team Leader Program
15th – 16th June 2011 - The Certified Contact Center Team Leader Program held in PARKROYAL KL is once again aced by Ken Ng & Roshini. 16 participants from 9 leading Malaysian contact centers received coaching on dynamic contact center team leader competency and team behavior analysis. The highly experiential workshop was truly a fun and activity-filled session enjoyed by all its participants.
DELL - Customer Mindset Program
14th June 2011 - This 1 day program has been attended by 8 participants from DELL and it is conducted by Ken Ng. This session has 6 modules that emphasize on the participants to get more connected within these 3 key areas which are Your Customers, Your Company and You. They went away delighted and refreshed with their new found learning.
The Star Features Business & Brand Mastery Program
14th June 2011 - The superstar trio, namely Ernie, Jeremy and Ken was featured in The Star newspaper's special pullout "Seminar & Convention" for the Business & Brand Mastery Program. The featured article highlights a brief introduction to the speakers, how the program is and what it is about. Read all about it by clicking the picture.
Communication @ Work Workshop
13th – 14th June 2011 - Communication @ Work Workshop held in ATCEN Learning Centre, Damansara Perdana has attracted 14 participants from various backgrounds. The objective of this program is to assist all professionals improve their way of communication in their workplace.
These goals have been interpreted in various interesting activities and relevant modules by our consultant, Roshini. They were very happy that apart from picking up new skills, they had opportunities to learn from each other as well.
Public Mutual Berhad - Creating The WOW Customer Service Workshop
4th & 11th June 2011 - These 2 sessions of Creating The WOW Customer Service Workshop participated by 34 contact center personnel from Public Mutual Berhad has bring new insights & perspectives towards customer service practices. It is filled with interactive modules and relevant activities that leave the participants refreshed with new knowledge and effective ways that can be apply to their challenging working environment. This workshop has been conducted by our Principal Consultant, Ken Ng.
1 Malaysia - This is Who We Are Featured on ASTRO
In honour of Malaysia's 54th Merdeka Day, '1 Malaysia - This is Who We Are' video by ATCEN and outLOUD Entertainment & Media Group has been selected to be featured in an ASTRO Special - MyMusic Channel 318 from 31st August to 16th September 2011. Do be sure to catch it then!
An Acting Camp for Limpahan Kasih Charity Home
10th & 11th June 2011 - More than 30 students from Limpahan Kasih Charity Home was given the opportunity to participate in "Acting for Camera", an acting program hosted by outLOUD Academy and sponsored by international corporate training company, ATCEN Group. The program was specially designed to help prepare the students mentally for the future. They were seen having much fun learning through the different experiential activities that was carried out that day.
NRW Post-Conference 2011 Workshop – Managing The Physical & Apparent Losses of Water
7th - 8th June 2011 - NRW Management Workshop facilitated by a World Renown Water Loss Expert, Malcolm Farley from Malcolm Farley Associates, UK. Applying the same theme as conference which is Managing the Physical & Apparent Losses of Water. This workshop is fully organized and managed by ATCEN Sdn Bhd. A very niche workshop focusing on Non-Revenue Water , Malcolm has also invited 3 guest speakers who are experts in certain area of NRW, Mr. Gary Wyeth (i2O Water, Malaysia), Mr. Roger Ironmonger (Primayer Limited) & Sheikh Mazlan (Jalur Cahaya Sdn Bhd). The participants has interacted well with the facilitator and have gain valuable knowledge in the field.
Bursa Malaysia - Problem Solving and Decision Making Workshop
6th - 7th June 2011 - Problem Solving and Decision Making Workshop conducted by Capt. Ariva has been attended by participants from Bursa Malaysia. In this workshop, participants learned processes that they can use to address any problem through critical and creative thinking. This effective method will give them affirmation and confidence in every solution and decision they choose. The participants are excited and refreshed with their new found learning.
ATCEN Young Entrepreneur Camp
6th & 7th June 2011 - Ranging from the age 13 to 17, 14 young and enthusiastic secondary school students from all over the Klang Valley attended the ATCEN Young Entrepreneur Camp led by lead facilitators Irene Wong and Ang Siew Ling, Head of Operations of ATCEN Learning Centre Taman Megah and Taman Tun Dr Ismail. The students were exposed to the world of business and entrepreneurship and not only gained a lot but also had much fun throughout the both days.
Non-Revenue Water, NRW Conference 2011
6th June 2011 - NRW Management Conference with a theme Managing the Physical & Apparent Losses of Water has attracted nearly 60 water loss professionals all around Malaysia and also some of Asian Countries from various organizations i.e. MNCs, GLCs, Private and Governments bodies. This conference is fully organized and managed by ATCEN Sdn Bhd. It is a technical conference discussing the issues of Non-Revenue Water faced by most Asian countries whereby the participants of the conference interacted well and shared their experiences with a line of distinguish speakers such as Gary Wyeth (i2O Water, Malaysia), Roger Ironmonger (Primayer Limited,UK), Azman Jaafar & Khairul Nizam (Ranhill Water Serveces, Malaysia), Mohd Faisal & Saiful Nahar (Jalur Cahaya, Malaysia) and Dr. Kuberan Anandarajah (SVM Water Controls, Malaysia). The conference ended with a networking cocktail.
Powerful Presentation Skills Workshop
6th - 7th June 2011 - ATCEN Group CEO, Mr. Ernie Chen, has conducted a powerful Powerful Presentation Skills Workshop at Parkroyal Hotel, KL. Many participants from different companies attended these 2 days of fun and very valuable learning. Filled with interactive sessions, lively discussions and presentations, this workshop had the perfect combination of activities and content that helped the participants boost their confidence level in producing great presentations that are not only insightful and inspiring, but entertaining too. They too were able to learn from one another through the interactive sessions. The participants definitely left the workshop recharged and excited with their new found learning!
DHL - IT - Accent Internationalization
28th - 29th May 2011 - Held in IT Services Asia-Pacific, Cyberjaya, there are 21 participants from DHL-IT participating in Accent Internationalization Workshop conducted by Ken Ng. This program emphasizing in helping proficient English speakers speak with an internationally acceptable accent. This workshop is filled with relevant and interactive modules to assist all the participants in their challenging working environment.
RHB - Experiential Challenge
Unleash The Leader in You!
27th - 28th May 2011 - ATCEN recently conducted an Experiential Event for RHB Banking Group – East Coast Region. This session was attended by approximately 50 participants from the Branch Managers and Assistance Branch Managers Level. The main objective for the Experiential Event was to unleash the leadership qualities of the participants and to take up more responsibilities in the organization. The participants were very excited with the knowledge they gained from the facilitators.
IRDA - High Performance Communication for Leaders
25th May 2011 - High Performance Communications conducted by our Group CEO, Ernie Chen in Puteri Pacicific Hotel, Johor Bahru has given an insightful view to 27 leaders from IRDA. In this workshop, they have learned the secrets of strategic communication skills to embrace the current Malaysia and global situation through impactful and interactive modules.
Global Transit - Creating The WOW Customer Experience
24th - 25th May & 26th - 27th May 2011 - Total of 43 participants from Global Transit have attended 2 sessions of Creating the WOW Customer Experience facilitated by Roshini. The workshop conducted in Corus Hotel, Kuala Lumpur has addressed the issue on branded customer experience, exceeding customer delight and effective communication to highlight their core objective on "Delighting Service in the Experiential Environment".
Boehringer Ingelheim - Attitudes For Personal Excellence
24th - 25th May 2011 - 23 participants from Boehringer Ingelheim have participated in Attitudes For Personal Excellence held in ATCEN Learning Centre, Damansara Perdana. During this 2 day workshop, it lay out the details on achieving personal excellence by managing our attitude to manage our life. This insightful and eye opening workshop is conducted by Seko Ong.
Suatu Malam Kubur Berasap featured at the NTV7 Breakfast Show
24th May 2011- Hosted by Hansen Lee and Nazrudin Rahman, this time the Breakfast Show featured an upcoming blockbuster movie entitled "Suatu Malam Kubur Berasap". Ernie Chen, Director/ Executive Producer and Nurul Ain Nordin, an upcoming actress of outLOUD Studios were present to chat about the film.
ASTRO - Empowering Contact Center Team Manager
23rd - 24th May & 25th - 26th May 2011 - 2 sessions of Empowering Contact Center Team Manager Workshop conducted by Ken Ng in Bukit Jalil Golf and Country Resort with participation from 19 Team Leaders and Managers from ASTRO addressed all the necessary and core details in contact center environment. All participants were refreshed with valuable knowledge that is applicable in improving their productivity at work.
IRDA - Executive to Manager Workshop
23rd - 24th May 2011 - Held in Puteri Pacific Hotel, Johor Bahru conducted by Jeremy Lee, this workshop addressed the details in roles and responsibilities as managers. This workshop also helps all the managers to better improve their management skills, leadership and communication efficiency.
Ernie Chen at BERNAMA TV – The Breakfast Club
23rd May 2011 - Ernie Chen, Asia's No.1 Business Coach was invited to share at BERNAMA TV – The Breakfast Club. On that morning, he gave very practical ideas on 'Creating a positive working environment in the office'.
BMW - Strategy Number ONE
20th May 2011 - Training Touch recently conducted an Experiential Event in Pullman Putrajaya Lakeside for BMW in conjunction with their worldwide Strategy Number ONE role out. Approximately 190 participants from BMW all over Malaysia along with several senior management team members from Munich, Germany participated in this milestone event. Training Touch conceptualized and designed 4 different Experiential Activities that ran concurrently. These activities represented the 4 different pillars of BMW Strategy Number ONE. BMW even brought in their latest BMW 3 series car shell for the participants to paint on to represent the values that they learned.
AmBank - Communication Interpersonal & Skills
20th May 2011 - ATCEN has participated in AmG Insurance Berhad (AmBank Group) - Nationwide Sales Conference 2011 held in Equatorial Hotel, Melaka. The talk on Communication Interpersonal & Skills is conducted by Dion Ooi. The participant had a great time learning on essentials and effective communications and skills.
ATCEN OutLoud Ladies 2011 Conference – Leading With High Heels
19th - 20th May 2011 - ATCEN OutLoud Ladies 2011 Conference with a theme Leading With High Heels has attracted nearly 50 professional ladies all around Malaysia from various MNCs, GLCs, private and government bodies. This conference is supported by Ministry of Women, Family and Community Development and it is mainly sponsored by Prudential and F&F. In this conference, the participants had the opportunity to share their insights and opinions in leadership, management, personal management and branding skills with our esteemed speakers such as Dato' Freida Pilus, Winnie Loo, Ernie Chen, Jeremy Lee, Pn. Hendon Mohamed, Jocelyn Ooi, Wendy Lee and Sharmaine Chen. The conference ended with all the participants' excited and refreshed with their new found learning.
TNB - Creativity & Problem Solving @ Work
18th – 19th May 2011 - 35 participants from TNB have participated in Creativity & Problem Solving @ Works which was held Institut Latihan Tenaga Kerja TNB-ILSAS, Bangi. The objectives of this workshop conducted by Advanced Tan are to define problems, enhanced creative & critical thinking and applying various problem solving tools to the workplace.
Atos Origin - Accent Neutralization
18th – 19th May 2011 - This is the 4th session, ATCEN is conducting a series of ground breaking session transforming speech and delivery of Technical Support professionals serving the global market. In this 'communication internationalization' program, tongues were twisted and curled, mouths were stretched, lips were loosened and conversational rhythm was introduced through numerous vocalic and verbalization exercises.
ATCEN OutLoud Ladies 2011 Pre-Conference Workshop - As A Leader Where Am I NOW?
18th May 2011 - ATCEN OutLoud Ladies 2011 Pre-Conference Workshop – As A Leader Where Am I NOW? is an opening to ATCEN OutLoud Ladies 2011 Conference which specifically looks into helping participants to identify their status quo and transform the way they perceive themselves through numerous techniques will be taught to bring about Mindfulness, Awareness, and Consciousness. The workshop held in PARKROYAL Kuala Lumpur is conducted by Seko Ong.
IRDA - Effective Supervisory Skills
11th – 12th May 2011 - 10 participants from IRDA participated in Effective Supervisory Skills Workshop held in Putri Pacific Hotel, Johor Bahru. By using many specially design interactive, role play activities and case studies; the participants left fully satisfied with their newly attained skills. The workshop addressing the effective and efficient supervisory skills was conducted by Advanced Tan.
ASTRO - Empowering Contact Centre Team Manager
11th – 12th May 2011 - The 1st session of Empowering Contact Centre Team Manager Workshop was attended by 10 ASTRO Contact Center Team Leader and Manager. This workshop has addressed all the necessary skills through interactive session and effective modules in order to improve productivity and their management skills.
Carlsberg - Powerful Presentation Skills
11th – 12th May, 18th – 19th May 2011- Total of 30 participants from Carlsberg have attended 2 sessions of Powerful Presentation Skills presented by Mr. Jeremy Lee. The workshop has combined effective activities and contents has help our participants to boost their confidence level in producing great presentations that are not only insightful and inspiring, but entertaining too.
Tokyo Marine -
Effective Business Writing Skills
10th May 2011 - 20 participants from Tokio Marine have been demonstrated by Ms. Irene Wong on the tips and tricks to develop better and more effective writing. The workshop filled with case studies examples and activities based which benefited the participants greatly. All participants had a fun and interactive session with the trainer and brought with them some beneficial guidelines to effective business writing that deliver results.
Newfield - DISC Personality Workshop
10th May 2011 - This 3rd session, over 11 participants attended a 3 hour session to learn more about themselves and how they can adapt their personality to suit those they work with so that communication and working relationship can be enhanced. The 3 hour session was conducted by Jeremy Lee.
Certified Contact Center Manager
9th – 11th May 2011 - The Certified Contact Center Manager Program held in PARKROYAL Kuala Lumpur attended by 11 managers and team leaders from various company addressed all the relevant modules in contact center environment which would improve their leadership, management & communications skills. They were also required to take an examination at the end of the 3 days of training to obtain their certification from WKU (Western Kentucky University).
SONY – SONY Total Customer Experience
7th & 14th May 2011 - 24 SONY Professionals have participated in 2 sessions of SONY Total Customer Experience with the core objective in Delighting Service in the Experiential Environment conducted by Ken Ng. This workshop is filled with various interactive and effective modules that leave the participants with beneficial skills and knowledge that reigniting the innovative spirit & improving their productivity.
4th – 6th May 2011 - The 2nd session of Assertiveness & Conflict Management Workshop is held in Marriott Resort & Spa, Miri. The workshop attended by 12 participants from Sipco, addressed the issue in understanding the conflict and its relation with professional management. Through this, the participants have a better insight on conflict management and are refreshed with new ideas that can be used to better improve the relationship among colleagues which at the same time will enhanced their performance at work.
Suatu Malam Kubur Berasap featured in Mangga Mag
May 2011- Suatu Malam Kubur Berasap (SMKB) produced by outLOUD Studios and directed by entertainment industry veteran Ernie Chen was featured in our local gossip/entertainment magazine - Mangga. SMKB is a horror comedy genre which is schedule to be released this year end. The film was produced in mind of the current market's appetite of horror comedy released this year among others but only better.
Berita Minggu Features Jidin Sengal
1st May 2011 - Jidin Sengal, the virgin production of outLOUD Studios was featured in Berita Minggu. Along from reality TV "Raja Lawak" held the title of male lead of the film and together with him was fellow "Raja Lawak" Angah and Azrul. Zac Diamond from X Factor famed together with Amy and Ella Sunti were also among the main cast that joined the titled movie. Members of the cast and the Director of the film, Esmi Zahara were interviewed on their individual roles and character together with challenges they face in the production of this film. Click the picture for the whole article.
Newfield - DISC Personality Workshop
27th & 28th Apr 2011- ATCEN was requested by one of the leading players in the Oil and Gas industry to introduce and conduct personality profiling across the entire organization. Part of a series of sessions, individuals were enthralled and fascinated with the revelations of themselves and the colleagues around them.
Managing Difficult Customer & Service Recovery Workshop
25th – 26th Apr 2011- The Managing Difficult customer program saw many different participants from across the industries. The program focused on the variety of tools and techniques to manage difficult customers. The participants went back wit great take away's in areas of understanding the customer and calming them down enough to accept the solutions provided
AIA - Contact Center Inbound Tele-Skills
22nd – 23rd Apr 2011- The CCITS program was done for 21 agents from AIA Shared services. The participants were taken thru the steps on how to address the customer and the best way to handle these customers over the phone. The participants learnt thru many challenges and activities to achieve this thru their consistent customer service.
Atos Origin - Persuasive Tele- Collection
22nd Apr 2011- A great bunch of 20 tele-collectors from Atos Origin attended Jeremy a 1 day session on Persuasive Tele-Collection. In that one day, they had numerous role plays on how to collect from companies faster and more effectively. They also were taught different techniques to get commitment from their customers to pay.
TNB - Change Management – The Way Forward
20th – 21st Apr 2011- A great bunch of 20 tele-collectors from Atos Origin attended Jeremy a 1 day session on Persuasive Tele-Collection. In that one day, they had numerous role plays on how to collect from companies faster and more effectively. They also were taught different techniques to get commitment from their customers to pay.
Certified Help Desk Professional Program
18th – 19th Apr 2011- The CHDP program was run in the ATCEN Learning center and saw I variety of people from many different industries. They gained a lot of knowledge on ways and means to enhance their skills and competencies in the Help Desk area. The program ended with an examination that was done on the last day.
AmBank - Coaching Skills for Supervisors Workshop
18th – 19th Apr 2011- ATCEN conducted a Coaching Skills for Supervisors workshop at AmBank. Coaching difficult and also stellar individuals was the topic of the day. A group of supervisors shared and discussed the challenges of supervisory issues. Participant awareness was widened, new skills developed and coaching methodologies adopted.
Atlas Capco - The ACTION Manager Workshop
18th – 19th Apr 2011- Over 20 participants from Managers to Senior Executives from Singapore, Penang, JB and Kuala Lumpur attended this 2 day program conducted by Jeremy Lee.
They learnt more about their leadership style and the way they manage people. The participants also spent time enhancing their coaching.
16th - 17th Apr 2011- This workshop ended the series of Managing difficult customers program for the CIMB card center. The participant had a great time learning thru practical experiences on ways to handle and manage difficult customers.
ALC TTDI - The ALC Signage is up!
16th April 2011 - ALC Taman Tun Dr Ismail's signage went up today! Standing tall and mighty at Jalan Burhanuddin Helmi, the black and orange signage is unmissable by any passer by!
O'Connors - English Business Writing
7th, 8th, 14th, 15th April 2011 - ATCEN English Expert, Irene Wong has completed 2 sessions of English Business Writing with O'Connor's Engineering Sdn Bhd.Irene has demonstrated to participants on the tips and tricks to develop better and more effective writing. The workshop filled with case studies examples and activities based that had benefited its participants.
Atos Origin - Accent Neutralization
8th & 15th April 2011 - ATCEN is conducting a series of ground breaking session transforming speech and delivery of Technical Support professionals serving the global market.
In this 'communication internationalization' program, tongues were twisted and curled, mouths were stretched, lips were loosened and conversational rhythm was introduced through numerous vocalic and verbalization exercises.
RHB - Managing Difficult Customer & Service Recovery Workshop
13th - 14th April 2011 - A 2 day workshop was help for the service fronting personnel of RHB. They learnt practical skills of how to manage difficult customers and at the same time increase the awareness of the public of the RHB brand thru great service.
The 8 Critical Skills of a Successful Manager Workshop
13th - 14th April 2011 - 7 Managers from 6 different companies and countries attended 2 days of fun learning at Parkroyal Hotel KL. The 2 days were filled with activities, knowledge sharing and lots of discussions on management and its challenges. The participants had expressed their appreciation for being able to learn from one of the former CEO of Singapore public listed company.
Berita Harian Features Suatu Malam Kubur Berasap
13th April 2011 - "Suatu Malam Kubur Berasap" a movie by outLOUD Studios, was featured in Berita Harian on the Director/ Executive Producer, Ernie Chen's decision of cast. Ernie Chen's faith on ability and skills of up and rising actors like Along, Angah, Nurul Ain, and Zack Diamond are enough to make this horror comedy a big success instead of merely relying on big names and pretty faces to pull in crowds. Click the picture for the whole article.
Newfield - DISC Personality Workshop
12th April 2011 - Over 20 participants attended a 3 hour session to learn more about themselves and how they can adapt their personality to suit those they work with so that communication and working relationship can be enhanced. The 3hour session was conducted by Jeremy Lee.
Problem Solving and Decision Making Workshop
11th - 12th April 2011 - International speaker, Jeremy Lee has conducted Problem Solving and Decision Making workshop at ATCEN Learning Centre, Damansara Perdana. The workshop was attended by different key personnel's from 6 different companies. Participants learned a four-step process they can use to address any problem, and that will give them confidence in the solution they choose. Participants left the workshop ready to apply their new problem-solving skills to a specific problem they face on the job.
ACI - Teambuilding
9th April 2011 - Training Touch recently organized an amazing race Challenge for ACI. 26 energetic participants took part in this fun filled route across KL to Subang Jaya and back to the ACI HQ. The participants needed to complete challenging tasks and solve mysterious clues along the historical journey.
Certified Call Quality Management Workshop
4th - 6th April 2011 - The Certified Call Quality Management Program was jointly conducted by Ken Ng and Roshini Visvananthan at Park Royal. The Program was designed to give participants a holistic view on Contact Center Call Quality monitoring and was attended by many leaders in the arena of call quality monitoring from the top contact centers around the nation. The program acted not only as a platform to new learn techniques and principals of call quality but also presented the participants with the opportunity to share knowledge amongst industry practitioners.
IRDA - The Executive Transition Workshop
4th & 5th April 2011 - ATCEN worked with aspiring Managers of Iskandar Region Development Authority (IRDA) The session, by Mr. Lam Yue Pak was an informational and behavior shaping workshop that established and aligned the mindset of Executives making the big step to Management. The participants learnt the essentials of working with Management and how to develop their personal management skills to lead their teams to success.
4th & 5th April 2011 - SIPCO Sdn Bhd management team came together in Marriot Resort & Spa, Miri to participate in Assertiveness & Conflict Management Workshop. The workshop addressed the issue in understanding the conflict and its relation with professional management. In addition, the workshop also shows the good side of assertiveness and on how to put it to a better use in order to create a positive experience that will increase one's credibility and staff loyalty. Towards the end of this workshop, the participants have a better insight on conflict management and refreshed with new ideas that can be used to better improve the relationship among colleagues which at the same time will enhanced their performance at work.
ALC Damansara Utama – Signage Stands Tall and Proud
2nd April 2011 - An auspicious day comes upon ALC Damansara Utama once again as it’s signage was placed in position. This marks the continuation of greater things ahead for the Damansara Utama branch. It was definitely a proud day for all ATCENians.
Maybank Group - Team Effectiveness
1st - 3rd April 2011 - Training Touch delivered a high-impact and memorable Maybank Team Effectiveness Program for Group Compliance (Global) from the 1st – 3rd April at the Legend Water Chalet, Port Dickson. The 110 participants involved in the 3 day - 2 night program were challenged and rewarded with one of the most memorable events they have ever experienced.
The participants' creativity, strategy, synergy, rhythm, physical and mental capacities were tested to the fullest with amazing results.
Dagang Net - Certified Contact Center Professional
30th & 31st March - ATCEN in the midst of running a series of the Certified Contact Center Professionals workshop for Dagang Net. The program is certified by the prestigious Western Kentucky University (WKU), USA. The program introduces customer contact professionals to the essential and fundamental soft-skills elements associated with superior call and service management.
The Art of Negotiation Skills Workshop
28th - 29th March 2011 - The Art of Negotiation was conducted by International Speaker, Ken Ng recently at ATCEN Learning Centre, Damansara Perdana. The workshop is specially designed to equip individuals with the necessary knowledge and skills for successful negotiations through persuasive communications. The participant left feeling prepared to be more successful negotiators as they have gained beneficial knowledge over 2 days impactful workshop.
Capital Land - Management Skills for Administrative Professionals Workshop
28th & 29th April – CapitaLand Retail Malaysia Sdn Bhd understands how important Administrative Professionals are as they form the company's backbone. Thus, 13 of them were rewarded in this workshop by learning ways to better manage & project a good image of themselves to better improve their management skills.
In this workshop, they also learnt how to be more supportive to their managers, assist customers and clients professionally and managing the office staff & themselves better. The highly interactive session saw many activities that brought about interesting areas of discussion amongst the participants. Learning was further enhanced by powerful and participative debriefs.
Ambank - Sales Talk
26th March 2011 - ATCEN recently conducted a motivational talk titled "AmBank Auto Finance Sales Convention for AmBank Auto Finance Division (AFD) on 26th March 2011. In total there were 180 participants from the Auto Finance Division attended the talk. The participants were highly involved throughout the talk and activities. The whole event was a success and ended with a roaring commitment walk that they will achieve their sales target for the year.
Barisan Nasional Youth Job Fair 2011
25th March 2011 - Putra World Trade Center held it's biggest event of this year, the Barisan Nasional Youth Job Fair 2011. Verified by Malaysia Book of Records, this biggest career carnival ever, houses 650 exhibitors with over 40,000 job opportunities, this over 300,000 people packed event was opened by the Prime Minister himself, Datuk Seri Najib Tun Razak. Big names from various industries were invited to plant their booth in this busy 3 day span event, and among them, the ATCEN Group was also given this privileged. Our booth had a remarkable response as we had more than 150 resumes submitted in this short span of time.
ALC Kelana Jaya - Signage is Up!
24th March 2011 - ALC Kelana Jaya's signage was installed today! Do check it out as you drive along the LDP (ALC is located on the same block as the Kelana Jaya Medical Centre). You can't miss the unmistakable black and orange signage!
Doa Selamat for "Suatu Malam Kubur Berasap" featured in Harian Metro”
23rd March 2011 - The "Doa Selamat" for the film "Suatu Malam Kubur Berasap" was featured in Harian Metro. The Director/ Executive Producer, Ernie Chen was together interview on his ambition to produce 5 films in this year, a part of his life long dream of producing 100 films in 10 years. Ernie also said he has no qualms in having new faces in his films as that is to help bring out potential talents in the local entertainment industry.
IRDA - The Executive Transition Workshop
22nd - 23rd March 2011 - ATCEN worked with aspiring Managers of Iskandar Region Development Authority (IRDA) The session, by Mr. Lam Yue Pak was an informational and behavior shaping workshop that established and aligned the mindset of Executives making the big step to Management. The participants learnt the essentials of working with Management and how to develop their personal management skills to lead their teams to success.
AmAssurance - Customer Conservation and Cross-Selling
21st - 22nd March 2011 - The AmG and AmLife team got together to explore and increase customer retention and increase sales via cross-selling techniques. In this highly interactive workshop, the participants had an opportunity to live out and role-play situations in a controlled environment with expert guidance from the facilitator - Roshini.
Effective Supervisory Workshop
21st & 22nd March 2011 - Effective Supervisory workshop was recently held at ATCEN Learning Center, Damansara Perdana. Participants from supervisors to managerial background attended this workshop with the objective in developing their effective supervisory skills. Using many specially design interactive, role play activities and case studies; the participants left fully satisfied with their newly attained skills.
Doa Selamat for “Suatu Malam Kubur Berasap”
17th March 2011 - A "Doa Selamat" commenced in outLOUD Stage for the soon to be release blockbuster for the local horror
comedy "Suatu Malam Kubur Berasap". The Director / Executive Producer, Ernie Chen along with it's cast, the beautiful Nurul Ain,
the hunky Zac Diamond and the funny man Angah Raja Lawak were interviewed by various members of the press namely NTV7
and Budiey.com together with UTOPIA magazine on the various aspects of the film. The whole event was later broadcast on Edisi7
on Sunday, 19 March 2011.
Certified Contact Center Professional Workshop
16th - 17th March 2011 - The CCCP program was held in ATCEN Learning Centre Damansara Perdana recently and was attended by participants from various leading contact centers. The participants enjoyed 2 days of gaining knowledge through interactive learning techniques and discussed issues that were relevant to their individual environments. They were also required to take an examination at the end of the 2 days of training to obtain their certification from WKU (Western Kentucky University).
Certified Train The Trainer Workshop
14th - 17th March 2011 - The Certified Train the Trainer had truly benefited its fellow trainer participants on how to conduct better activities and exercises to engage better audience participation. This WKU (Western Kentucky University) certified program was conducted by 3 superstars and international trainers, Ernie Chen, Jeremy Lee and Ken Ng. Participants left truly satisfied having been able to train better and more effectively as well as building better rapport.
10th - 12th March - The Boehringer Ingelheim team got together to experience an explosive talk delivered by our very own Group CEO Ernie Chen which left everyone with the endearing message of success achievement and self-drive. The session was enhanced by a heart pumping, adrenaline filled activities and an Amazing Race around Langkawi led by Ken Ng.
Energy Efficiency Workshop
9th, 10th & 11th March 2011 - ATCEN Engineering Training organized the Energy Efficiency Optimization for Process and Power Plants Workshop at The Gardens Hotel, Kuala Lumpur. The participants were 15 experienced technical engineers who travelled to KL from all around the region. Dr. G.G Rajan, specialized in Energy Efficiency Optimization, ran this informative workshop addressing the core issue of Energy Efficiency and shares his vast knowledge on how to develop a winning cost effective solution for process and energy industries through comprehensive energy management system. In addition, the one-on-one consultation sessions with Dr. Rajan really helped the participants to better address the specific problems and issues that they faced in their companies. The workshop ended with all the participants' excited and refreshed with their new found learning.
Essential Communication Skills Workshop
9th - 10th March 2011 - Essential Communication Skills workshop held on the 9th – 10th March 2011 had truly enlightened its participants into mastering a better and effective communication skills. The workshop uses many effective and significant approaches into highlighting some of the major key learning points which was showed in a string of uniquely designed interactive discussion and case study based activities.
Event Management Workshop
7th - 8th March 2011 - ATCEN Event Management Workshop had enriched 20 of its participants on how to manage an impactful and successful event as part of their marketing strategy. The highly energetic workshop filled with knowledge sharing in identifying and overcoming issues and challenges they've encountered during their events. Participants left highly satisfied with even more and better strategies in planning successful events.
Certified Contact Center Team Leader Workshop
7th – 8th March 2011 - Ken Ng and Roshini Visvananthan once again aced the Certified Contact Center Team Leader workshop. 21 participants from 9 leading Malaysian contact centers received coaching on dynamic contact center team leader competency and team behavior analysis. The highly experiential workshop was truly a fun and activities filled session enjoyed by all its participants.
3rd - 4th March 2011 - 40 Taylorians received an opportunity to experience an AWESOME workshop focused on service delivery alignment and standards establishment across all departments within the multiple Taylor's campuses. Conducted at the resort-like environment, Taylor's University College Lakeside at Sunway, the session was fun and exciting with very open communication and aligning of service processes between departments and sharing of knowledge. The natural friendliness and enthusiasm of the participants always makes these sessions rewarding even for the facilitators Ken Ng and Roshini V.
Ambank Assertiveness & Managing Conflict
1st – 2nd March 2011 - Managers and Senior Managers gathered together in KL for a landmark pilot program to a highly experiential approach to training in the Assertiveness & Managing Conflict workshop. The participants experienced anger, fear, empathy, vengeance , compassion, understanding and care in two days. More importantly, how to manage emotions and workplace situations.
Fujilift - Looking up & Moving On
1st March 2011 - ATCEN has recently completed 5 sessions of workshops with FUJI Lift & Escalator Sdn. Bhd in Penang. The workshop entitled "Looking Up and Moving On" was conducted by Dion Ooi. The workshop successfully got the participants energized, motivated and with increased competencies in working towards achieving their personal success and excellence. The sessions ended with all participants feeling satisfied and full of confidence.
ETIQA - Business Development Executive – Structured Development Program
January - March 2011 - The ETIQA Business Development Executive Structured Development Programme (BDE-SDP) is a multi-competency development programme designed to assess, empower and prepare
newly appointed BDE's with the required Knowledge, Skills, Behaviours and Habits to perform effectively in their new roles. Conducted over 3 months and delivered in a modular methodology of 6 separate workshops, the BDE-SDP addresses all the pre-identified required competencies to excel in their role.
MSIG - MSIG Values @ Work
February – April 2011 - ATCEN was engaged by MSIG Insurance Group to train approximately 800 participants on the MSIG Core Values. There 8 session all together conducted by ATCEN Facilitators and the it was done in an Experiential Learning style. Participants were from various departments and branches of MSIG. The participants enjoyed the sessions and realized the importance of living the core values at the work place and also for personal development. All the activities were specially designed for MSIG and to drive home each different core values. It was coupled with debriefs, video presentation and other visual aids to ease the learning process. There were also energizers and fun ice breakers conducted to keep the momentum up!
PESTECH - Executive to Manager - The Transition Workshop
28th February - 1st March 2011 - International Speaker and Master Trainer of Trainers, Jeremy Lee conducted an in-house program - Executive to Manager - The Transition Workshop for PESTECH Sdn Bhd. 20 participants attended the workshop which was held at Saujana Golf & Country Club. The modules in this session emphasised the enhancing of managerial skills of the participants. There was lots of sharing among the participants about the differences in their management behavior and culture. Furthermore all of them participated in an activity that allowed them to be more aware of how they view their work situation.
BizStrip - Differentiated Marketing Tools
28th February 2011 - One of the ATCEN and outLOUD Group’s principle is that “We innovate continuously and consistently with passion to help our customers achieve great success.” This definitely translates into marketing strategies too. If a company doesn’t constantly update and innovate to make themselves more known to the world, they will soon fade out.
ADT - Sales Kick Off Challenge 2011
24th - 25th February 2011 - The ADT Sales Team got together for an intense yet exhilarating experiential approach to their Sales Kick-off for 2011. The 2-day roller coaster ride of an event set the mindset and motivation for a fruitful and target hitting year!
Effective Business Writing Workshop
23rd - 24th February 2011 - English Business Writing Workshop that recently happened had demonstrated its participants on the tips and tricks to develop better and more effective writing. The workshop held at ATCEN Learning Centre filled with case studies examples and activities based that had benefited its participants greatly. All participants had a fun and interactive session with the trainer and brought with them some beneficial guidelines to effective business writing that deliver results.
Contact Centre Inbound Teleskills Workshop
23rd - 24th February 2011 - Contact Centre Inbound Teleskills was held over the 2 days saw participation from professionals of various MNC's and GLC's. Jeremy has covered all critical aspects of knowledge and skills that contact centres inbound professional will utilize in their daily operations. Areas such as contact centre fundamental communication, call management, call courtesy and professional customer service principles were highlighted during the workshop. The highly interactive session saw many activities that brought about interesting areas of discussion amongst the participants.
ASTRO - Certified Contact Center Professionals
ATCEN has just completed a total of 5 sessions for Certified Contact Center Professionals for ASTRO Contact Centre. The program is certified by the prestigious Western Kentucky University (WKU), USA. The program introduces customer contact professionals to the essential and fundamental soft-skills elements associated with superior call and service management.
BizStrip - Leverage on Bank’s Money
21st February 2011 – Always leverage on the capital of others whenever possible to grow your business. In this case, it’s the banks. The more a public corporation borrows, the less equity capital it needs, so any profits or losses are shared among a smaller base and are proportionately larger as a result.
CSC Malaysia - Contact - Center Inbound Tele-Skills
19th - 20th February 2011 - 25 participants from CSC who serve various technology based companies in the country attended the 2 day CCITS program which was held in the CSC premises. Participants engaged themselves in various challenges and indoor classroom activities which allowed them to simulate real situations in the contact center environment.
Many issues and challenges were discussed and solutions were found to the problems which were common among them. Participants left enlightened and very happy because of a fruitful weekend.
Powerful Presentation Skills Workshop
17th & 18th February 2011 - ATCEN Group CEO, Mr. Ernie Chen, has conducted a Powerful Presentation Skills Workshop in
Parkroyal Hotel, KL. Total of 12 participants from 8 very different companies have attended 2 days of fun and very valuable learning.
The workshop was filled with interactive sessions, lively discussions and personal and group presentations. The right combination
of those activities and contents has help our participants to boost their confidence level in producing great presentations that are
not only insightful and inspiring, but entertaining too. In addition to that, they also had the opportunities to learn from each other
through the different interactive sessions. The workshop ended with all the participants’ being excited and refreshed with their new
found learning.
BizStrip - Invest Back in the Business
14th February 2011 - When we receive success in our business, we must always be wise and invest back into the business, not waste it away by the temporary pleasures of life. Always make efforts to expand our business especially in the good times.
outLOUD’s Upcoming Blockbuster Featured at Melodi!
13th February 2011 - Cinta Ekstra, outLOUD’s upcoming blockbuster was featured in Melodi! There, Esmi Zahara, director and Ernie Chen, executive producer was interviewed about the various aspects of the upcoming movie.
BizStrip - Business Direction
7th February 2011 - In this entry, Ernie Chen shares some tips on business direction for the good and bad times.
BizStrip - Appreciate Good Clients
31st January 2011 - Always be grateful for everything especially good clients that have helped you grow your business.
Cinta Ekstra Featured in Berita Harian!
29th January 2011 - outLOUD Studios, an ATCEN company has recently ventured into film making and it is on to their 6th day of
production already. This production was also featured in Berita Harian. Do check it out!
Heidelberg - Principled Relationship Based Negotiation Workshop
26th & 27th January 2011 - A collection of international engineers from India, Indonesia, the Philippines, Thailand, Singapore and Malaysia gathered at Heidelberg’s Print Media Academy in PJ for an intense Principled Relationship Based Negotiation Workshop. The workshop covered areas of how to negotiate while upholding principles and strengthening relationships. There were numerous intense negotiation role plays and negotiation videos that were discussed and analyzed in this highly rewarding session.
ATCEN & outLOUD Chinese New Year!
24th January 2011 - Go Xi Fatt Chai to all from ATCEN & outLOUD! May the year of the rabbit brings abundance is all things good.
BizStrip - Business The Right Way
24th January 2011 - Let us all support the creators of products and softwares by not giving into their cheaper imitation and do business the right way!
eTiQa - Business Development & Sales Essentials: Relationship Account Management
21st & 22nd January 2011 - A group of 27 Branch Business Development Executives (BDE) from eTiQa Insurance and Takaful
attended the third module of The eTiQa BDE Development Program - Business Development & Sales Essentials: Relationship
Account Management with ATCEN at Legend Hotel in Kuala Lumpur. The module was filled with interactive analysis of clients,
lively discussions and presentations by each member of the group. The discussions went deep into the challenges faced by them
and together they developed the strategic action plans using ATCEN’s exclusive account planning template to analyze and
determine the right approach to canvass and profile the client’s needs; transforming them into the benefits the clients would gain
from eTiQa. The right combination of the right people and the brilliant products prepared them to face the challenges in attracting
new clients and rightly servicing them. What an insight and realization for all the Business Development Executives!
ATCEN & outLOUD Group 7th Anniversary
20th January 2011 - Presenting you a clip to mark the 7 successful years of the ATCEN & outLOUD Group. This is certainly one for all ATCEnians and outLOUDers to be proud of. The group has definitely brave through a lot to come to this point. A fantastic year ahead!
Management Skill for Administrative Professionals Workshop
17th & 18th January 2011 - The Management Skills for Administrative Professionals that held over the 2 days saw participation from professionals of various MNC's and GLC's. This workshop focused on how the administrative professional can upgrade themselves in terms of skills, competency and professionalism. The highly interactive session saw many activities that brought about interesting areas of discussion amongst the participants. They were very happy that apart from picking up new skills they had opportunities to learn from each other.
BizStrip - Giving Back
17th January 2011 – ‘It is more blessed to give than to receive’. Here, Ernie Chen gave his insight on giving back in any circumstance, good or bad.
14th January 2011 - An evening to remember as we celebrate ATCEN’s and outLOUD’s 7th Anniversary along with our clients at The Royale Bintang, Damansara. The team’s talents was also seen in the various performance during that event. Themed BIGGER, BETTER & BOLDER than ever BEFORE, all came looking glamorous and full of hope as we move into the new year.
Zenith Media - Key Account Management and Selling to the CXO
14th & 15th January 2011 - The Zenith Media account management team came together again with another dynamic workshop for one of Malaysia’s most dynamic media teams. The Key Account Management and Selling to the CXO’s workshop focused on understanding and working with their clientele better. Each individual presented an account for analysis and new strategies and approaches were developed during the workshop on how to better penetrate, expand and grow their key clients. This was an eye opening workshop as the participants were exposed to a structured and quantitative method to assess and analyze their accounts for more confident projections.
14th & 15th January 2011 - A group of 27 Branch Business Development Executives (BDE) from eTiQa Insurance and Takaful attended the second module of Executive Development Program with ATCEN at Equatorial Hotel in Kuala Lumpur. The module, ‘The eTiQa Customer Sales & Managing Difficult Customers’ program was filled with interactive lectures, lively discussions and presentations, and the highlight of the session was a role play designed and presented by the participants themselves using real life experiences they or their colleagues have faced. The role plays were also recorded for their follow up training and evaluation. Despite the fear of appearing before a camera, they managed to perform remarkably and the joy of new-found learning were written on all their faces. Another highly successful workshop in a series of workshops for their year long development.
Advanced Preventive Maintenance Workshop
12th & 14th January 2011 - ATCEN Engineering Training organized the Advanced Preventive Maintenance Workshop at The Gardens Hotel, Kuala Lumpur. The participants were 15 experienced technical engineers who traveled into KL from the region. Dr. Mike Sondalini, ran this informative workshop addressing the core issue of Preventive Maintenance and learning how to identify suitable preventive maintenance practices. He enhanced the participants’ ability to employ this knowledge to ensure they deliver maximum uptime and production benefits. In addition, the one-on-one consultation sessions with Dr. Mike really helped the participants to better address the specific problems and issues that they faced in their companies.The workshop ended with all the participants’ excited and refreshed with their new found learnings.
DST Group, Brunei - Coaching and Mentoring Skills for Senior Managers
11th & 12th January 2011 - The Senior Managers of Brunei’s leading telecommunications company kicked off the 2011 in-house training calendar with this workshop and had the rare opportunity to come together and meet as a single united team with this workshop. Recognizing that Coaching and Mentoring are crucial aspects of developing middle managers and also their subordinates, this was a most appropriate workshop to begin the year with. Organized by the active HRD team, this session was also attended by the Director of Group Development and graced by one of the leading directors of the DST Group, Brunei.
Dragon Selling Skills Workshop
10th & 11th January 2011 - Top sales performers from AmBank Credit Card Telesales Department and Senior Management from Forest Secrets participated in this ATCEN Dragon Selling Skills workshop conducted at the ATCEN Learning Centre. The two-day program was filled with interactive discussions and activities that enhanced the participants’ knowledge in penetrative telesales with potential customers and managed to sharpen their skills in voice tone control and delivery that will boost their level of confidence and sharpness when canvassing for clients and servicing them.
Q-Cells Malaysia - ‘James Bond 007: Rescue Mission’ Team Building
6th - 7th & 24th - 25th January 2011 - More than 70 Q-Cells staff from the Maintenance Department attended a 2 days 1 night experiential training over 2 separate sessions. This program was themed ‘James Bond 007: Rescue Mission.’ The challenge successfully identified and focused the team’s communications, team work, creativity and strategic thinking and they achieved all of these with great fun. Learning was further enhanced by powerful and participative debriefs.
eTiQa - Professional Frontline Personal Mindset and Image Projection Workshop
6th & 7th January 2011 - The eTiQa Professional Fronline Personal Mindset and Image Projection Workshop was held at Chorus Hotel Kuala Lumpur. This workshop is the first of a 6 series development plan that will be held for 27 Business Development Executives for eTiQa branches. The training that was held was a very interactive one and focused alot on the development of the mindset of these BDEs. Topics such as professional image and why it was so important was also touched upon. The participants were a very interactive group and benefited alot from the program.
BizStrip – Business Expansion
10th January 2011 - Here is business expansion from the perspective of Asia's No.1 Business Coach, Ernie Chen. Dominate in the
good times or even the bad ones!
ATCEN Branding Efforts Featured in THE EDGE Malaysia
3rd January 2011 - ATCEN was featured in THE EDGE Malaysia on 27th December 2010 for their branding efforts with the Multimedia Development Corporation, MDec. Click the image to find out more!
ATCEN & outLOUD Appreciates All in The Star!
3rd January 2011 - ATCEN & outLOUD wants to thank all for being part of their success journey for the past 7 years! Just turn to page 42 of the Nation section in The Star or click the image to have a look at it. Happy New Year all!
BizStrip – Always Networking
3rd January 2011 - Networking is a crucial part of any business and it doesn’t just have to happen only in the good times. With creativity, networking can happen at any time. Here are some examples shared by Asia’s No.1 Business Coach, Ernie Chen.
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