AIG Turns A Fabulous FIVE
27th December 2008
From Madonna to Michael Jackson, there were a gamut of Hollywood icons at the momentous 2008 ATCEN 4 in 1. Celebrating five fantastic years, the occasion honored the founding directors, Ken Ng, Carol Siew, Jeremy Lee and ATCEN International Group founder and Group CEO Ernie Chen. There were performances from teams representing ATCEN Sdn Bhd, ATCEN Communications Sdn Bhd, Training Touch Sdn Bhd, DreamTalents Media Sdn Bhd, and outLOUD Studios Sdn Bhd. Additionally, there were also the highly anticipated yearly awards and the coveted CEO Award which went to ATCEN Communications Sdn Bhd.
Check out the photo here.
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New Mascot in Town: Baby G in the house
He’s stout, determined, and feisty and can stop you in your tracks at 20 paces with a bark that might not be as bad as his bite with those powerful jaws – and he’s only two months old. This is Baby G, AIG’s newest addition and official mascot. The English Bulldog which at two months is already figuring out how to open his cage latch from the inside, is a welcome addition indeed.
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An anonymous donor delivered a large quantity of toys to AIG a week before Christmas.
These were distributed to:
Rumah Ilham Yayasan Anak-Anak Yatim,
KIWANIS
Rumah Hope PJ
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Ernie Chen To Judge 9th CCAM Annual Awards
August 2008
Ernie Chen, Founder & Group CEO of the ATCEN International Group has been invited to judge the prestigious 9th CCAM Annual Awards which will be held in September 2008. Touted as the Academy Awards of Contact Centers’, this ceremony precedes two rounds of stringent judging. The event is organized by The Customer Relationship Management and Contact Centre Association of Malaysia (CCAM).
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CEO Ernie Chen’s Professional Membership in the Malaysian Association of Professional Speakers (MAPS)
27th January 2008
Big congratulations to Ernie Chen! The ATCEN International Group CEO has been awarded professional membership from the distinguished Malaysian Association of Professional Speakers (MAPS) last month. With this prestigious membership,
Ernie is now entitled to benefits ranging from acquiring publications and CDs from the International Federation of Professional Speakers (IFFPS) to enjoying access to high caliber events. MAPS has stated in their letter: “It takes a special, talented person to make the bold move to join an organization like MAPS and we are delighted that you have chosen to become active in the Malaysian speaking profession”. Indeed. Ernie now holds the esteemed MSP (Malaysian Speaking Professional) initial to his name. |
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From Executive to Manager 'The Transition'
25th - 26th November 2008
Twenty-seven managers from 18 different companies attended this 2-day session to improve and enhance their skills on becoming a better Manager.
The Participants found the course to be extremely useful for their day to day management functions. They had numerous opportunities to refine their management skills and developed greater awareness of why they behave the way they do at work. They also enhance their delegation skills, learn to manage conflicts and coach their people.
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Kenanga Leadership Workout & Team Challenge
22nd November 2008
This specially conceptualized event lead by ATCEN Founder & Group CEO Ernie Chen at the Saujana Kuala Lumpur on November 22. Attended by 30 senior and top level management Leaders of Kenanga Investment Bank Berhad.
The leadership workout session among others, look into the critical importance of the 4Es to continuously stimulate extraordinary performance for any team to stay focus, committed and to be delivering results consistently. “The 4 Es of Successful Leadership - Energy, Energize, Edge & Execution.”
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Contact Center Inbound Tele-Skills Workshop
8th and 15th November 2008
A total of 25 participants from Standard Chartered Bank attended a Contact Center Inbound Tele-Skills Workshop conducted by Ken Ng. The participants from the Client Service Group of Standard Chartered Bank were present for the workshop on November 8th and 15th at Corus Hotel KL. The objective of this workshop is to improve the call courtesy and professionalism when servicing the corporate clients in Client Service Group. |
HLBB Motivational Talk
8th November 2008
This was a session conducted by Ernie Chen for all HLBB Branches Service Managers numbering 420 from Peninsular and East Malaysia from a total 11 regions.
Among the objectives of this session met included the motivation of branch service mangers to do better. Hard work with results did not go unnoticed as they were also rewarded for their efforts.
Four business leaders were shown as examples showcasing HLBB Values. They are:
1. Jack Welch Service Leadership = HLBB 1st Service Focus Area : Service Standards & Process Improvement
2. Sam Walton Service Leadership = HLBB 2nd Service Focus Area : Customer Feedback Management System
3. Walt Disney Service Leadership = HLBB 3rd Service Focus Area : Customer Service Training
4. Herb Kelleher Service Leadership = HLBB 4th Service Focus Area : Service Excellence Culture
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Customer Focused Selling Workshop
5th - 6th November 2008
Twelve participants from organizations such as AIA, AEON Credit Service, York, Nippon Paint, Shangri-La Hotels & Resorts, Giant, Vads, Kurver Piping attended a two-day Customer Focused Selling Workshop organized by ATCEN. Facililated by Yandaro al Amien, the workshop met its objectives which included:
Developing fundamental impression and communication skills;
Developing telemarketing tactics and techniques;
Developing professional sales body language and business meeting etiquette;
Developing techniques in handling objections;
Testimonial:
“A million thanks to all especially Mr Amien for a very wonderful class. Not to forget Ms Helen, If not because of your invitation, I would never get a chance to experience and learn very valuable lesson in
sales(which is something new to me), THANKS!!!.
Mr Suresh, thanks for your effort to make us feel comfortable. Last but not least, Congratz! Keep up the good and fantastic work guys!!!”
– Participant from Kurver Piping (M) Sdn Bhd
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Just Doing It
28th October 2008
| A total of 26 participants from Nike Malaysia attended a Building a High Performance Team Workshop conducted by ATCEN Sdn Bhd. Held on the 28th Oct at Holiday Inn Glenmarie, the objective to improve communication and team cohesiveness in the team was achieved through experienced facilitators Jeremy Lee and Yandaro al Amien |
Enterprising Sales
ATCEN Sdn Bhd kick started a two-year training program with DiGi Enterprise Sales Team by launching seven sessions of Enterprise Sales Training for the SME team and one for the LSE Team. The workshop will be conducted in KL, Penang, Johor, Kota Kinabalu and Kuching.
A total of nearly 200 Enterprise sales personnel were trained in Selling to Enterprise. In addition to this, ATCEN Sdn Bhd also conducted a Sales Coaching Workshop for the Sales Heads to emphasize on shaping the necessary sales skills and behaviors required |
Difficult Customer Managed
23rd - 24th October 2008
There are probably fewer things more challenging that dealing with difficult customers. Managing them isn’t always easy business and with an abundance of competitors for customers to choose from, it is essential that difficult contact situations be managed lest they be lost.
The Managing Difficult Customers & Service Recovery Workshop held on Date: 23rd & 24th October 2008 at JW Marriott KL explored situations service professionals face every day and how to manage irate customers without affecting performance. Facilitator Ken Ng also shared with participants how to salvage customer relationships and in the process enrich it with powerful Wow! Service Recovery Actions.
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Coaching for Performance
14th - 15th October 2008
The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop held at JW Marriott KL on 14th & 15th Oct 2008 looked specifically into coaching techniques and applications relevant in the workplace.
Conducted by Jeremy Lee, this workshop enabled the 34 participants to:
Appreciate the importance of coaching and the barriers to coaching;
Understand the difference between managing and coaching;
Know the what, when and why of coaching;
Learn the skills and the intention of being a Coach;
Develop and internalized the various types of coaching approaches;
Learn to set and monitor personal development goals;
Learn advance communication techniques for better coaching interpretation
Improve communication of performance feedback;
Speaking of which, the following are some comments from several participants:
“I really glad I attended this training and I find it’s really beneficial to apply in my daily work and life.”
“This workshop gives such a valuable info and knowledge to me about the coaching itself.”
“The facilitator did a good job in delivering the workshop to ensure all objectives get done. Keep up the good work. It’s been pleasure to have another session like this.”
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Focus on Team Work
11th October 2008
GAB Supply Chain team recently experienced the unmistakable ATCEN style of teambuilding. About a 170 participants attended the three-day outing at Guoman Resort in Port Dickson. Different approaches of teambuilding were used to help the attendees better understand the benefits of team work.
Themed “Passion for Winning” this team building session focused on working together as 1 unit and activities held included the Amazing Race, a screening of a specially put together video on Desire, Choice, Belief, Action (DCBA)
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The Key To Competency
28th August 2008
Soft skills based, this Certified Help Desk Professional certification two day program was conducted by Ken Ng at Istana Hotel on August 27th and 28th. The CHDP program identifies professionals that have reached an essential standard of customer service competency in dealing with customers over the phone in a technical environment.
The participants of this workshop developed the necessary knowledge and skills to work in an inbound or outbound Help Desk environment. Additionally, it provided the participants with an understanding of the analytical process required for solving technology related problems over the phone.
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Leading At The Workplace
22nd August 2008
ATCEN Sdn Bhd recently completed a two-day Certified Contact Center Team Leader held at Istana Hotel. Conducted by Ken Ng, the workshop is developed for contact center middle management individuals. These individuals face high levels of stress and are usually promoted based on the fact that they were high performing “Super” agents. However, not all individuals are natural leaders and may not have the proper skills to transform themselves from a highly stressed position to exceedingly successful position.
This comprehensive program conducted on August 21st and 22nd provided insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams.
Designed specially for senior contact center agents, team leaders and supervisors the workshop was attended by 23 individuals from 10 companies.
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ATCEN One Helped out outLOUD's The Great Orange Charity Drive - Paint for Change
9th August 2008
ATCEN One is the charity arm of the ATCEN International Foundation which strives towards making positive changes within the community. With values of Enthusiasm, Creativity, Quality and Relationships as its pillars, ATCEN One recently sponsored all painting tools needed for the Great Orange Charity Drive – Paint For Change, a project driven by outLOUD Studios.
With paint sponsored by Nippon Paint Malaysia, The Great Orange Charity Drive – Paint For Change kicked off with Rumah K.I.D.S, a home for abandoned and orphaned girls as well as those from single-parent households.
The project which took place on August 9 th at the home located in Klang saw the participation of the ATCEN and outLOUD teams who function as a close-knit family and whose care extends to the community as well.
One Vision, One Partnership, One Gift
ATCEN ONE is a Vision
As a civic conscious corporate citizen of Malaysia; it is our VISION to contribute back to the community.
ATCEN ONE is a Partnership
This program involves two parties coming together as PARTNERS to contribute towards a single VISION.
ATCEN ONE is a Gift
Two partners agreeing in unison to present a GIFT to the less fortunate. ATCEN One is a win for the Client, a win for ATCEN and ultimately a win for the Community.
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ATCEN Recognized by IBBM
August 2008
As Asia's premier Center of Excellence providing business consulting, corporate training programs and business process outsourcing services in the area of customer interaction management, ATCEN continuously looks towards better serving the needs of clients.
Focusing on developing human capital and organizations to achieve higher productivity and business performance and in education, ATCEN also conducts a variety of professionally certified programs which prove to be solutions in the areas of help desk, contact centers and customer management to name a few.
Recently, ATCEN was recognized by Institut Bank-Bank Malaysia (IBBM) as a training provider. Instituted in November 1977, IBBM was founded as the professional and educational body for the banking and the financial services industry in Malaysia. Today, IBBM is the leader in providing industry-focused training programs and certifications.
Established by the banking and financial services industry, IBBM is governed by a Council comprising representatives from Bank Negara Malaysia, the Association of Banks in Malaysia, Association of Finance Companies of Malaysia and the Malaysian Investment Banking Association (formerly the Association of Merchant Banks in Malaysia).
Part of the institution’s core activities is to provide industry-focused professional certifications through the Institute's own curriculum and awards, or in collaboration with other educational institutions. Known for setting high standards when it comes to recognizing external training providers, ATCEN is proud to be associated with a noted and time honored Malaysian financial institution.
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ATCEN International Group's Press Night 2008
30th July 2008
The ATCEN International Group hosted it’s inaugural Press Night at the very authentically Malaysian Restoran Rebung Chef Ismail in Bangsar. Attended by several media friends, this was an event unlike most Press Nights as noted by virtually all guests. It saw Group CEO and founder Ernie Chen and company directors sharing a meal with members of the press in a very relaxed atmosphere. Conversation ran the gamut from favored football teams to business opportunities and political aspirations. The food was excellent as was the service and the company.
Check out the photos here.
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Winning With Branding Makes An Impact
24th July 2008
ATCEN International Group CEO and Founder Ernie Chen delivered a one hour session on Winning With Branding on July 24th to over 70 participants at Kolej Tunku Abdul Rahman’s Centre for Continuing Professional Education at Wisma MCA. The response was incredible as many of the attendees were very involved and participative in the topics covered.
These included current market trends and economic evolution impact on organizational competitiveness, the critical importance of organizational branding in the new economies and the 3 elements in building a winning brand: Image, People and Process. There were many participants who requested a lengthier session but time could not be availed. The one hour session which was organized by Kolej Tunku Abdul Rahman allowed participants a glimpse into the power of branding and how it can be used to convey an organization’s focus and credibility
ATCEN Communications will be organizing a 2 day workshop titled Winning With Organizational Branding on October 22nd and 23rd at the Novotel Hydro Majestic Hotel Kuala Lumpur..
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One Goal, Two Causes, Three Actions
23rd July 2008
The ATCEN Team lead by Founder & Group CEO Ernie Chen conducted a team building session for the Esthetics International Group Berhad (EIG). This very well orchestrated event had more than 500 participants attending the One Goal, Two Causes, Three Actions themed team building.
There were several challenges that had to be overcome in order for one winning team to take home the coveted Treasure Chest. Among the activities was a test of focus and getting a task done together where teams were asked to separate mixed beans according to color. There was also a Fear Factor Style eating challenge and a test of skill and patience in the lock and key activity. It was evident from the enthusiasm shown that every participant had a good time and that they were very comfortable working with each other.
The three hour event took place at the EIG premises in Shah Alam.
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ATCEN International Group Loyal Clients
23rd July 2008
The best clients are the ones who are able to articulate what they are looking for. They are honest about their success factors and they express their brand’s values and aspirations distinctly. These are our Key Accounts – companies and organizations that reflect everything sought after in a client. Many of these companies have journeyed with us since our inception while the rest have become loyal clients recently.
Our formula for managing Key Accounts is simple enough. We understand that planning and account information and knowledge contribute a large part towards the success of the key account program. Both parties reap rewards when the relationship works as planned. Key account management is a partnership and we recognize a formidable partner in each of the companies listed below.
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A Job Well Done To Ernie & Team
21st July 2008
It’s very gratifying indeed when a client responds favorably to a job well done – and AIA (M) Berhad does this with style and finesse. Today, July 21st Ernie Chen & Team received a thank you bouquet and note from Norida Hamid Vice President Human Resource AIA (M) Berhad. A workshop titled Creating the AIA Branded Customer Service Culture was recently conducted on July 17th 2008 at the KL Convention Centre. Specially designed for the AIA Leadership Team, this session was developed to align with the AIA “YES” campaign and “Bosses in Action” plan.
The program which was attended by more than 50 Top Management Leaders in AIA equipped these leaders with skills to enhance their relationships with everyone, and to emphasize that there must always be show business in all that AIA engages. The attendees among whom included AIA CEO, Mr Khor were very responsive and in every way, dream clients. The AIA Leadership Team went through various exercises and activities resulting in valuable insights on the customer and how to best create a service culture of commitment in AIA. What makes the gift even more meaningful is how evident it is that AIA (M) Berhad is living the message of consistent and continuous customer relations and by letting the ATCEN Team know how much they are appreciated.
View Thank You Card
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Creating the AIA Branded Customer Service Culture
17th July 2008
"Creating the AIA Branded Customer Service Culture” program for the AIA Leadership Team was recently conducted by ATCEN. This session was developed to align with the AIA “YES” campaign and “Bosses in Action” plan. Over 50 Top Management Leaders in AIA attended the one-day event and among the attendees included AIA CEO, Mr Khor. The AIA Leadership Team went through various exercises and activities resulting in valuable insights on the customer and how to best create a service culture of commitment in AIA.
This specially designed program also equipped these leaders with skills to enhance their relationships with everyone, and to emphasize that there must always be show business in all that AIA engages. The ATCEN Team also successfully delivered the message that consistency and continuity is necessary in order to achieve success.
At the end of the program, the feedback was unanimous where participants said they’re looking forward to more training sessions by the ATCEN Team.
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AmBank Sales Motivational Convention
5th July 2008
Selling to win.
Having clear tangible goals, performance targets, customer segmentation, competitor awareness, and a sound unique selling proposition as part of a sound sales and business strategy, is what good sales people need and expect to be able to control their own destiny and achieve their personal and professional goals.
However, selling in today’s tough economy is easier said than done but with Ernie Chen, anything is possible. Ernie recently conducted a Sales Motivational Workshop for 180 AmBank sales staff on 5 th July 2008, Saturday at Swiss Garden Resort, Damai Laut was testimony to this.
This wasn’t a typical motivation session where participants believe in the moment. In this special motivation workshop, Ernie guided the participants in ways to sustain their own motivation in the sales and bad economy environment. Since it’s usually fear that holds us back from achieving out best, one of the activities conducted was the very powerful breaking of wooden boards which was symbolic of breaking the fear within.
This Experiential workshop comprised personal mental, physical and emotional motivation designed to encourage development, changing the mindset and instilling positive and powerful tools of change in achieving ultimate results for each and every individual. It also provided the participants the opportunity to explore and grow as a team and also as part of a division and ultimately, one organization.
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Ken Ng & Jeremy Lee - Welcome Aboard To The Malaysian Association of Professional Speakers
24th June 2008
Ken Ng (Principal Consultant) and Jeremy Lee (COO) of The ATCEN International Group have been awarded membership from the distinguished Malaysian Association of Professional Speakers (MAPS). This certification is awarded to elite speakers who are deemed competent and masters in their chosen field.
Jeremy’s specialty lies in the fields of training & development and organization culture & learning while Ken’s forte is the sales & service industry. Both MAPS certified speakers have been making their mark in the business for over a decade now.
Both gentlemen now carry the well-regarded MSP (Malaysian Speaking Professional) initial to their names.
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ATCEN and Western Kentucky to Offer Certified Programs
24th June 2008
ATCEN has been recognized by Western Kentucky University (WKU), USA to provide Certification courses to Malaysian Customer Interaction Management industry.
Following the successful partnerships with education institutions in offering well designed programs, ATCEN has garnered another reputable American university into its stable of certification bodies.
Western Kentucky University also known as Western is a State University located in Bowling Green Kentucky, a city with a population of nearly 70,000. The WKU main campus is located approximately 110 miles south of Louisville and 65 miles north of Nashville. The 19,000 student population lives and studies on a campus that has been named “One of the most beautiful in the United States”.
At the undergraduate level, WKU offers over 79 academic majors and 84 academic minors. For 2008-2009, WKU will also be awarding 12 International Academic Scholarships for Malaysians. Call us at 03-77283708 to find out more.
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Training & Development Workshop
17th - 18th June 2008
A total of 14 participants from 9 companies in the Banking, Logistic, Technology, Insurance, Retail and Computer Network companies attended this 2 day workshop. The 2 day was conducted in a extremely flexible manner that allowed the participants to learn what they wanted to know and share lots of knowledge related to Training and Development and also related topics such as Talent Management and Succession Planning.
For more details and registration on ATCEN Workshops, kindly visit http://www.atcen.com/html/2008.htm.
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More Certified Helpdesk Professional
7th - 8th May 2008
ATCEN puts another batch of capable Help Desk professionals through certification in the Certified Help Desk Professional (CHDP) public workshop on the 7th-8th May 2008.
The CHDP certification program is the only certification program offered in Malaysia that is certified by an international education body designed especially for Help Desk Professionals. The requirements for certification are proficiency in service standards, advanced communication skills, confidence management of difficult customers, contact center technology and efficient self management.
Conducted by ATCEN’s Principal Consultant Ken Ng and certified by Adam University (USA), the 2 day workshop attracted 18 participants from 14 companies. Based on the enthusiastic response, ATCEN will be organizing another CHDP workshop on the 27th and 28th August 2008. For more details and registration, kindly visit http://www.atcen.com/html/2008.htm.
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Another Successful Certified Contact Center Manager Program
8th - 10th April 2008
ATCEN conducted another successful Certified Contact Center Manager (CCCM) public workshop on the 8th-10th April 2008.
The CCCM program has been held since 2005 with over 100 participants in attendance. In this 3 day workshop, the participants were provided with insights into the challenges of day-to-day contact center operations management focusing on People, Process and Technology.
Conducted by ATCEN’s Principal Consultant Ken Ng and certified by Adam University (USA), the 3 day workshop attracted 15 participants from 11 companies. Another CCCM workshop is scheduled for the end of 2008. Look out for the details in our public workshop program at http://www.atcen.com/html/2008.htm. |
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Launch of ATCEN Recruit and Train
ATCEN has partnered with a recruitment agency to launch a highly innovative program that ensures companies hire only trained Sales and Customer Service Professionals. These individuals will be products of the ATCEN Recruit and Train program which ensures a positive contribution from these individuals to their future companies from the very beginning.
In the ATCEN Recruit and Train Program, ATCEN will first screen for competent and suitable candidates. They will then conduct an intensive 3-5 day sales and/or customer service workshop for them before they commence work.
This innovative “recruit and train” approach will ensure that organizations that use ATCEN Recruit and Train services get the optimum value from their new hires immediately. Call us at 03-7728 2623 to know more.
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ATCEN To Represent Western Kentucky University in Malaysia
ATCEN has been appointed by Western Kentucky University (WKU), USA to set up their Representative Office in Malaysia.
The first initiative of its kind in Malaysia for a U.S University, ATCEN will be actively recruiting students and promoting (WKU).
Western Kentucky University also known as Western is a State University located in Bowling Green Kentucky, a city with a population of nearly 70,000. The WKU main campus is located approximately 110 miles south of Louisville and 65 miles north of Nashville. The 19,000 student population lives and studies on a campus that has been named “One of the most beautiful in the States”.
At the undergraduate level, WKU offers over 79 academic majors and 84 academic minors. For 2008-2009, WKU will be awarding 12 International Academic Scholarships for Malaysians. Call us at 03-77283708 to find out more.
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The 3rd Asia Pacific Super Excellent Brand Award
24th February 2008
Congratulations, ATCEN!
Asia Entrepreneur Alliance Worldwide has awarded ATCEN Sdn Bhd as the glorious winner of the 3rd Asia Pacific Super Excellent Brand Award – Service Excellence Award earlier this year.
The organizing committee has highlighted that ATCEN is recognized as a brand leader that produces high quality, stylish products and services on a regional level, and will always be in the forefront of high quality performances.
On the 24th of February 2008, Group CEO Ernie Chen and his team will be receiving the prestigious award at the Genting International Convention Centre.
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A Big Win With Organizational Branding
Organizational branding is a potentially powerful way to transform a workplace culture so that it is more positive, more focused, and more productive.
These can be combined into a single question: “How can branding create organizational change that benefits the company, its employees, and society at large?”
To answer it, Ernie Chen conducted a two-day Winning With Organizational Branding Workshop held on October 22nd & 23rd at the J W Marriott Hotel KL.
This programme which focuses explicitly on techniques associated with organizational change, also took a closer look at the difficulties one encounters when trying to take the brand experts at their word.
This highly anticipated brand building program is for the benefit of leaders and brand executives as establishing an Organizational Brand requires strong leadership, sustained energy and dedication. The leadership must demonstrate a willingness to invest these resources. The actions of the leaders will also help define the very culture they are attempting to construct.
The Winning with Organizational Branding Training Program 2008 is strategically designed with a conceptual and hands-on approach, and is an experiential learning journey that provides participants with comprehensive knowledge on the world of branding
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PR, Media Management & Creative Writing Workshop
12th - 14th August 2008
ATCEN Communications recently completed a three day workshop titled PR, Media Management & Creative Writing at the J W Marriot Hotel Kuala Lumpur. Held from August 12th – 14th, the workshop saw participants equipped with skills to personalize press releases, how to pitch their story ideas to the press and the ability to conceptualize their very first feature piece. This workshop takes place only once a year and will be created to suit the specific needs of the industry yearly. Below are some of the comments received:
Its been our great pleasure to attend such creative workshop that made us build our confidence to write, thanks to Aneesa. Such an warm hospitality to keep us going. Hope to see you on another exciting workshop with ATCEN Communications ! Thank you very much & take care !
– Kris (Executive-Corporate Affairs) Sime Darby Industrial Sdn Bhd ( formerly known as Tractors Malaysia (1982) Sdn Bhd )
It certainly was a great learning experience for me and I was glad to have been part of it. - Jehan Roslani (Corporate Communications Department Credit Guarantee Corporation Malaysia Berhad)
’m really glad that my company had given me the opportunity to join the course as I find it very useful to what I’m currently doing at BSN. Before the course I never realized that actually there are so many other things (apart from just sending the normal press release) that I can do to give publicity and mileage to the company.
- Emilia Azyyati bt Abdul Rahman (Pengurus Bhg Hal Ehwal Korporat, BSN)
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Winning with Organizational Branding Training Program
21st & 22nd May 2008
ATCEN Communications organized a highly anticipated brand building program for the benefit of leaders and brand executives. The Winning with Organizational Branding Training Program 2008 strategically designed with a conceptual and hands-on approach, was an experiential learning journey that provided participants with comprehensive knowledge on the world of branding.
Guru of Confidence, Ernie Chen revealed the winning ways of organizational branding to develop a sustainable competitive advantage. Organizational Branding is a program that welcomes individuals who are open to discussing change and embracing it in order to reposition and reinvent their respective brands accordingly.
Several participants of this program enthusiastically their company’s vision, mission and values and welcomed examples and ideas that were new to them.
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17th & 18th May 2008
With the objective to get to know each other better and understand what the workplace culture means, Etiqa participants took things one step further by solidifying their unity calling themselves “Etiqans” after the teambuilding session. This was made possible through an intensive integration of groups and activities laced with fun, but purposeful and useful when dealing with daily challenges. Marked changes could be observed at the end – communication was much clearer and strong team can be seen emerging in no time.
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15th & 16th May 2008
The IJM team should be credited as creative problem solvers. Not one to be daunted by the lack of tools during a teambuilding exercise, team members use their wiles to procure makeshift instruments that helped them complete their tasks. There was a definite change in terms of communication at the end of the session as the IJM participants were more at ease with other thus paving the way for clearer and more effective communication.
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Baby Kiko Teambuilding 2008
8th & 9th May 2008
From start to finish, the Baby Kiko team building event was indeed a great experience. The objective was to enhance communication and encourage a bonding session. It was evident that every Baby Kiko team member was happy working each other, however it was agreed that a get-to-know-you session would benefit them immensely. While there were lots of laughs, the training provided during the teambuilding was effective as the objective of open communication was met. While the Baby Kiko team agreed that the journey was extremely challenging, they still enjoyed it nonetheless. This is definitely a team who is very focused in making positive changes to themselves and everyone else around them.
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Canon Team Challenge 2008
22nd January 2008
Strategically themed the “Pirates Hunt”, ATCEN Communications has recently organized a first-of-its-kind ATCEN Team Experience (ATX) for client, Canon Marketing Malaysia. The three-hour Canon Team Challenge 2008 held at Pangkor Laut saw the aptly-named Clappers, Diggers, Gruesomes, Loathsomes, Obnoxious, Plankers and Shambles teams in high spirits locating for the hidden treasure.
It was a powerful experience that cultivated teamwork in the participants.
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NCIA Iniative
14th - 20th November 2008
Training Touch recently conducted team building session for a selected group of Standard Four children under an initiative by the Northern Corridor Implementation Authority (NCIA). Billed as Ujian Penilaian Diri for the Edu-Citi-Tel (Education City Hostel), this is a program to assess participation and behavior of selected school children through team activities. The sessions were held at Maktab Rendah Sains MARA (MRSM) Taiping, Perak on 14th – 16th November 08 (62 children) and 18th – 20th November 08 (63 children).
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Mesiniaga Survivor Challenge Teambuilding
7th - 9th November 2008
This was event that thawed everyone out. What initially was a visible discomfort among each other melted into away into warm camaraderie after the weekend Survivor Challenge teambuilding organized by Training Touch.
This team bonding/team building session succeeded in creating a good relationship among all participants, as some of them had never spoken to each before. The participants were from various departments of Mesiniaga Bhd which included the Project Management Team, Call Centre, Software Developer, Information System and Business Operations. By the end of the session, the interaction and the energy was high.
The focus for this session was Giving Valuable Feedback to one another as a daily practice and the Mesiniaga values of ‘PRIDE’ (Passion, Respect, Innovation, Dynamic & Excel) to achieve the company objectives.
The Survivor Challenge took them through various activities which included Mental Challenges, Puzzles, Physical Tasks among others that requires them to ride a bicycle to the nearest tourist spot to retrieve an item, plus a team effort to navigate through lasers without sounding the alarms to obtain an item and lastly - imagine you are alone and blind in 4 feet of water, and your tribe’s survival depends on you to search for the missing items in the water. The only thing you can do is to listen to your tribe members for your survival. It was indeed an experience of a lifetime.
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Kenanga Survivor Musical Teambuilding
8th - 9th November 2008
At the recent Kenanga Survivor Musical Teambuilding held on November 9th & 10th at Guoman Resort Port Dickson, a large majority of the participants admitted they didn’t expect to experience this kind of exceptional teambuilding. It was very new to them. The weekend event helped them to:
Enhance relationship among each other, and this was especially effective since some of them had never met before. Although unused to outdoor activities, they participants completed all activities within the time frame provided.
They were also introduced to various musical instrument and this caused a stir of excitement since the percussion instruments were also a new experience for the participants. Importance was placed on teamwork to participants in this session.
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IBM & Mesiniaga Team Building
Pirates of The Caribbean - The Hunt for Vasco Da Gamma Chest
23rd - 24th May 2008
As Davey Jones return from the underworld, a group of highly motivated pirates from the IBM & Mesiniaga team came together to hunt for Mankind last hope – The Vasco Da Gamma Chest.
Held in the proximity of Corus Paradise Resort in Port Dickson, the group came together to celebrate the reunion of two organization and at the same time developing their team work and relationship through the event.
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Roxar Teambuilding 2008
21st January 2008
Fun and adventure ruled the day when 45 participants of Roxar took part in an action-packed teambuilding session at Dusun Eco Resort, Bentong. With Training Touch’s popular “Mission Impossible” theme, the participants were brought on a challenging journey filled with mental and physical obstacles in their quest to locate missing agent, Ethan Hunt. Besides having great fun, teamwork became a core value in this session. |
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IITC Global Technology Teambuilding & Annual Dinner 2008
18th – 20th January 2008
With the exciting theme of “Murder Mystery”, 30 participants of IITC Global Technology learnt about the values of teamwork, motivation and communication in an activity filled with suspense and out-of-the-box thinking. Held at De Rhu Beach Resort, Kuantan by organizer Training Touch, the activity required for the allocated teams to visit different destinations within the hotel to determine the location of the wanted “killer”.
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Leadership 21 Training Workshop
6th – 7th August 2008
Training Tomorrow’s Leaders Today A growing trend in leading edge organizations is the creation of a formal in-house program to develop tomorrow’s leaders internally. ALC assists you in developing and implementing your program by putting into place the specific techniques for identifying, recruiting, and training leadership talent. ALC will partner with you to ensure that your program is effective by providing these leaders of tomorrow opportunities to apply the leadership competencies daily.
In light of this, ALC networks extensively with international trainers from all over the world to bring something of extreme value to the Malaysian community. Recently ALC organized and conducted a Leadership 21 Training program for this specific reason.
Facilitated by Dr. Randall Capps, President of Leadership Strategies Group, the Leadership 21 Program is specially developed to assist participants acclimate and efficiently function during the transition from a traditional environment to a result driven, high performance culture.
ALC also continuously looks into fostering and developing community leadership and community leaders through:
1. Promoting and developing public interest and educating the community on community leadership issues;
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Assisting the development of new and existing community leadership programs;
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Assisting community organizations by facilitating access to participants and alumni of community leadership programs willing to offer free advice or discounted services to community organizations;
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Develop training and information to assist community leadership programs to benefit the community; and
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Promote and facilitate research into community leadership in Malaysia. The intensifying competition for resources and demand for high performance are pressing firms to become more flexible, more results-focused, and more fast-acting. Companies are finding that such initiatives require sustainable leadership, and the challenge for organizations large and small alike is to help build EFFECTIVE LEADERSHIP both in the next generation of managers and throughout the organization TODAY. With ALC, this is indeed possible.
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