A celebrity branding consultant and international speaker stepped into the room at JW Marriot on March 8 and the atmosphere changed. This is no other than Ernie Chen, he was the speaker of this workshop that is filled practical activities like case studies and brain storming sessions. One of the activities made them complete a whole brand direction and produce an integrated brand communication. The crowd left feeling very much satisfied with all the knowledge gained.
The Entrepreneur – Genting INTI Campus Talk
The Entrepreneur – Genting INTI Campus Talk by Ernie Chen held on 4 March 2010 has benefitted over 200 students and its campus residents. The motivational talk “You Vs The World – Do You Have What It Takes To WIN The Competition!” ended with a friendly photo session and book autograph with many eager participants.
ATCEN on Malaysia SME
“Shouting outLOUD to Malaysian Entrepreneurs” is one of the main feature stories for this edition of Malaysia SME paper published Saturday, 27th February 2010. In this feature, Malaysia SME highlighted the business achievement of Ernie Chen; some of his great business ordeals and triumphs from his first million to his current project The Entrepreneur reality show. Check it out on: http://www.atcen.com/press%20room/In%20the%20news/SME_2000x1396.jpg
A Dream Come True...
The Entrepreneur hit The Star Nation on Friday, February 26, 2010 with an aspiring write up titled “A dream come true for aspiring tycoons”. The write up on The Entrepreneur reality show together with its brief entry and program by its aspiring host Ernie Chen, read it on: http://www.atcen.com/press%20room/In%20the%20news/theStarTE.jpg
The Entrepreneur – ALC Campus Talk
The talk by Ernie Chen held on Wednesday, February 24, 2010 was a session truly enjoyed and benefitted by many ALC Campus residents. The 1 hour career based talk was fun filled with energy, enjoyment and excitement. Many of them stayed back after the event for a chance to meet, greet and a one on one photo session with Ernie.
Ernie Chen Featured on Focus Economy, Astro Awani!
On Monday, 15th January 2010; Ernie Chen was featured on the popular business
talk show – Focus Economy on Astro Awani. The half hour program addresses issues
related to the economy and businesses in the Malaysian environment; and during
this segment Ernie Chen shared his insights and personal thoughts on the
employability of Malaysians.
Part 1
Part 2
Part 3
Sales Dragon Selling: Unleash the Sales Dragon Within Workshop
Ken Ng once again showed off his ultimate Sales Dragon Skills in his Sales Dragon Selling: Unleash the sales Dragon Within workshop held on 21st January in outLOUD Stage. A total of 19 participants attended this fun and activities filled workshop in reward of gaining the ultimate skills to Sales.
Customer Service Mindset & Attitude Workshop
The workshop held at outLOUD Stage on January 19th & 20th has shown its 11 participants a dynamism in Customer Service and Mindset Attitude. Using activities and case study based approach, the 2 days worth of workshop has successfully enhanced participants skills in terms of Customer service mindset and attitude.
Ernie Chen Featured on 1Konsumer!
On Sunday, 13th December 2009; Ernie Chen was featured on the winner of 2009 Consumerism TV Program - 1Konsumer. The one-hour live program addresses issues concerning Malaysian Consumers & Consumerism; and during this segment Ernie Chen had the privileges to share his experience and expertise on career opportunity mainly on MLM.
ATCEN Signage is put in Place
27 Nov marks a very special day in ATCEN's history, the ATCEN signage is put in place. There were many bystanders at the scene as the sky lift slowly lifts up the signage into position. Now, standing tall and majestic overlooking Damansara Perdana, one can notice the office from afar. It is definitely a proud day for all ATCEN-ians.
Behavior Interviewing Skills Workshop
Hiring the right person is very critical to improving competitiveness and efficiency of a business. ATCEN recognizes this need and Behaviour Interviewing Skills workshop was created. It happened from November 3rd – November 4th at ATCEN Learning Centre. Participants were given a lot of opportunities to practice in many kinds of role plays including pre-interviews and learned insights on how to get candidates to feel comfortable about their interviews.
English Writing Skills Workshop
Scenario Writing with Regards to the 7 C’s, The Proper way to Compose Emails, Memos and Letters are some of the things learned at an English Writing Skills Workshop that is conducted at outLOUD Academy from November 4th – 5th. The participants definitely left not only with many insights but also with a passion to write well and be more engaging through written communication.
NCIA Edu – Citi – Tel Character Assessment
It happened for 60 in Taiping from October 24th- 25th, it happened for 112 in Kedah from October 30th – 31st and it happened for another 60 in Penang from October 31st – 1st November. What are we talking about? NCIA Edu – Citi – Tel Character Assessment! All participants were 10 year old male students. They were involved in numerous experiential team and personal development activities during their 2 days and 1 nights stay in the 3 respective location. Student were assess during their participation in the activities and selected students will have an opportunity to be involved in the Edu – Citi – Tel smart school.
Ernie Chen on Personal Money
ATCEN Group CEO Ernie Chen on the cover of “Personal Money” Magazine for November 2009 Issue. In this issue Ernie was featured in the section “How To Make a Million” accompanied by a full page article, Ernie shares his Personal and Professional experience as a self made Millionaire.
Contact Center Inbound Teleskills Workshop
From October 28-29, participants from different companies came together to increase their contact center inbound teleskills knowledge at outLOUD Academy. Among the topics covered was on Inbound Interaction and Scripting. They were also made aware of ADR to better manage customer interactions. Participants had great fun learning through role-plays and actual call outs to contact centers to gauge industry benchmarks. Lastly, participants made their commitment statements in KSAH portion to further improve themselves and implement trainings when they are back to work.
Managing Difficult Customers & Service Recovery Essentials
On the 21st and 22nd of October, individuals from 9 organizations gathered for 2 days of learning on how to manage difficult customers in all forms. Many discussions and sharing of knowledge occurred over the two days which brought about useful insights into handling customers that prove to be difficult. The workshop was vibrant with sharing of different experiences and situations added by thoughts and possible actions to take in those situations by the facilitator. The session ended on a high note by the participants understanding and devising service recovery strategies to take back to their respective workplaces.
English Communication Skills Workshop
After about 7 hours of activity filled workshop incorporating case studies, discussions and group presentations, participants developed better and more effective communication skills. This was the English Communication Skills Workshop carried out on October 21 -22 at outLOUD Academy, Damansara Perdana. The activities also helped promote better self and team communications among the participants. All left with a smile on their face knowing that they have definitely gained much from the workshop.
Effective Supervisory Skills
Supervisors from leading healthcare providers gathered to upskill their people management skills at the Effective Supervisory Skills Workshop from October 13th – 14th at outLOUD Academy. It was very relevant to the participants as the theories applied via discussions and case studies are of actual situations faced. One thing that made it even more fruitful and unique was the usage of activities, role plays and musical instruments in the experiential learning. At the end, the supervisors made an agreement to create a support group for each other moving forward.
Memorandum of Agreement Signing Ceremony Between ATCEN and Akademi Pemuda UMNO
An event that started at 10am, a hall packed with UMNO youth leaders and a ceremony witness by the Ketua Pemuda UMNO Malaysia, Yang Berhormat Khairy Jamaluddin. This was the memorandum of agreement signing ceremony between ATCEN and Akademi Pemuda for the Certified Contact Center Professional Program under Kementerian Sumber Manusia Train & Place Program. On that auspicious 13th of October, the MOA was signed by Khairul Azwan from Akademi Pemuda and Mr Yandaro Al Amien that represented ATCEN to train 300 youths.
Student Intern Got Offered a Job in ATCEN Before She Graduates!
5 months has passed since Joey became an apprentice in ATCEN. One afternoon on the 13th of October, she was called into Ernie’s office for a short meeting and the next thing you know, Ernie is out of the office graduating her as an apprentice in front of all. Joey Woon Li Yeung not only graduated as an apprentice in ATCEN but was the 1st one to ever been offered a job before finishing her studies. Congrats Joey!
AdTek TEAM Xperience
It was an amazing race style activity and the instruction at one of the stops was to fish a duck that has a number underneath it. That will entitle them to get a gift and that was the objective of the challenge. Not many have numbers under them. One participant paid RM4, caught her first duck and not only got a number but it was one that won her a huge bear! This happened in AdTek TEAM Xperience from the 10th -11th of October at Colmar Tropicale Resort, Bukit Tinggi, Pahang. The objective of it was to focus on communication and teamwork and at the end of the teambuilding, participants were committed to organizing an event to improve communication in their organization. Well done Adtek!
Certified Contact Center Team Leader
The participants was filled with different insights on being a contact center team leader throughout
the workshop from 7th – 8th October at ParkRoyal, KL. As the workshop was one that was highly activity and case study based, there were discussions, sharings and ‘immediate feedback’ sessions. They current issues and the applications of the methods of approach were also talked about. The workshop ended with the participants taking a certification examination from WKU, a leading American State University.
IBM SWG Teambuilding
Team Bonding the Bond… James Bond style. The Software Sales Group from IBM recently went for a Training Touch Teambuilding that was themed “James Bond 007” The Beginning. The program started with an opening speech by SWG Leader, Vincent BS Ler. It followed by an award recognition for those performing individuals that has contributed to the high sales of the company. Participants were also seen doing different Bond related activities including a performance that consist of various Bond songs from the past. It was definitely a memorable event that has not only brought the people closer but more motivated to finish off their last ‘sales quarter’ with a bang!
Ernie Chen is Featured in BizTalk!
Biztalk is a 1 hour long business talk show hosted by Anne Edwards, and Ernie Chen was featured in one of their shows highlighting on Making Millions through Entrepreneurship. The program was ON AIR Saturday, 26th September 2009 at 9pm on Astro Channel 502. For those who missed the talk show, you can click here.
Apprentice Made More than RM17k Closure!
Henry Ler Tee Heng is not only the first DTM member to make a sales closure but he made history in the whole of ATCEN Group as the apprentice that made the highest one ever with a closure of RM 17,700! He was awarded during a WIP(Work In Progress) Meeting at the ATCEN Learning Center in Damansara Perdana, P.J. on August 27th 2009.
Assertiveness and Conflict Management Workshop
Many great insights have definitely been shared by the speaker, Jeremy Lee in the 2 days from August 25th – 26th 2009 at outLOUD Academy. Numerous practical activities were included to examining why the participants found being in conflict difficult. They also learn that their body can be used to make them more confident during a confrontation and how to respond to people with empathy. It has certainly been a very ‘practical’ 2 days for the participants of this workshop.
Certified Training Professionals
August 20th 2009 was a historic day for ATCEN as some were awarded their Certified Training Professional certificates and thus becoming professional trainers! Cheers and applauds filled the room as the certs were being presented. Congrats to all newly certified trainers!
Click here for more picture.
Customer Service and Administrative Skills Workshop
After 14 hours over a span of 2 days of training from August 19-20, the participants came out of outLOUD Academy feeling like customer service professionals. In those 2 days, they got to list down their customer service issues and went through the content and learning objectives. Some of the eye openers for the participants were the 4 Levels of ATCEN Customer Service and Body Language section. Another practical input was the Time Management lesson as they found it useful for their daily job. The participants has definitely gained a great deal by being there for those 2 days.
Training Need Analysis Workshop
The crowd left the room feeling fulfilled with the insightful knowledge gained. The Training Need Analysis Workshop that was held at outLOUD Academy from August 17 -18 has definitely added great value to its participants. Among the key areas that was discussed are the training need analysis for different individuals, how to close the knowledge gap in an organization and evaluating training effectiveness.
Train The Trainer – Experiential Learning Facilitation Workshop
The facilitator thought not just through his slides but also using games, actions and even his body language too. The participants of Train The Trainer – Experiential Learning Facilitation Workshop has definitely gained a lot insights from the 11th -12th of August learning through several mock facilitations, games and also feedback from the floor. More than that, they also have loads of fun in the process of it. This event took place at outLOUD Academy, P.J.
Cyberview G.R.E.A.T Teambuilding Program
All they have learned so far are tested and some proved to be champions. This is the final phase of Cyberview’s G.R.E.A.T Teambuilding Program. The participants’ faced many different kinds of challenges such as ‘a walked alone in the dark’, raft building and sailing, an amazing race style activity and many more. They also had the opportunity to be learning in drum circles. This final phase has definitely added value, refresh the learning and opened the eyes of this cooperative and responsive group of students. All these took place from the 10th -12th August at PDS Resort, Port Dickson.
Northern Corridor Implementation Authority (NCIA) – Global Youth Program
Just right after the night performances happened, the lights went out and they realized that there was a power failure! However, this didn’t stop the fun from continuing at the Northern Corridor Implementation Authority (NCIA) – Global Youth Program as the participants was given the opportunity to experience ‘dark’ drum lessons. All these took place at Bukit Hijau Forest Reserve at Kulim, Kedah. An outdoor experiential learning indeed which includes a mixture of problem solving activities and many outdoor challenges that was definitely a great test to the characters of these form 5 students that were there.
Customer Focus Selling Workshop
Customer focus selling is probably the best way to describe what this workshop is all about. The different ways to approach customers, the possibly reasons behind different responses and body languages are among the things discussed at this training. Yandaro, the speaker made this class fun by imparting valuable selling lessons through fun activities. It took place at ATCEN Learning Center fron the 28th to 29th July 2009.
Event Management
The participants of this workshop were enlightened about the art of event management recently as Earnest Bat spoke about the various aspects of it on July 24th at outLOUD Studios. The speaker used practical activities that made the workshop more fun and insightful. Among the activities done were creating requests for proposals and identifying the technical rider in events. The whole session ended with a Q & A session where the participants gain even more insights and understanding.
ATCEN Recognized by IBBM
ATCEN was recognized by Institut Bank-Bank Malaysia (IBBM) as a training provider again
this year. Instituted in November 1977, IBBM was founded as the professional and educational
body for the banking and the financial services industry in Malaysia. Today, IBBM is the
leader in providing industry-focused training programs and certifications.
The 722,223rd Kancil rolled out which marks the last Kancil, after 15 years of production. This was Perodua Kancil’s phase out and ViVA 660 BX (Basic) Line-off Ceremony which happened on July 20 in the Assembly Shop at Perodua HQ. Syed Hafiz Syed Abu Bakar, the managing director of Perodua officiated the event and spoke about Perodua’s positive future. The event ended with a photo taking session of all who are present and a press conference followed after that.
Special Children Program
On July 18, Early Steps Care Centre was filled with laughter, singing, joy, fun and amusement as 15 individuals from ATCEN had a chance to visit the special children there to be a blessing to them. Indoor activities like singing and different challenges and outdoor activities like a ropes course was set up with the objective of improving confidence, physical strength and coordination among the kids. Closer to the end of the program, a photo slideshow presentation of the kids was played for them which captivated their attention. It all ended with a photo taking session. It was definitely a memorable day for both the volunteers and the children.
Executive to Manager: The Transition
A really responsive crowd turn up for ATCEN’s Executive to Manager: The Transition workshop from July 15-16 at ATCEN learning Center, Damansara Perdana, P.J. Laughter filled the air as they took part in an activity to find out one another’s personality and a lot of feedback was also given to the individuals by not just the facilitator but also the participants. An attendee expresses that many of them had lots of fun especially with an activity that requires them to create, plan games and manage a team. The participants most definitely came out with improved upward communication skills and are on the journey to make the transition.
Corporate Warrior
25 under Cyberview’s train and place program, GREAT attended a workshop that focuses on personal development. The participants were taught the ways to cultivate the achievers mindset, skills to enhance professionalism and conquering fears to get desired results. They were also guided to plan specific long term goals that would determine how they are going succeed in life. The workshop was held at Cyberjaya. Walked in as fresh graduates, they are now changed and ready to be warriors of the corporate world!
Finance for Non Finance Managers
Finance, a generally number filled and dull perceived subject has become not only alive but also interesting through the lips of Dr. Yap, the speaker of this workshop. One participant commented that she is very willing to share, gives loads of examples base on current issues and also makes it very easy to understand. Held at the ATCEN Learning Center from July 8 till 9, this workshop has definitely placed the non-finance-background-participants on the journey of becoming a finance professional.
Certified Help Desk Professional
A 2-day certification program, certified by Western Kentucky University (U.S) was on at ATCEN Learning Center from the 8th - 9th of July. The main objective of this workshop is to provide the specific skills for the technical support professional. Base on the topics covered, practical activities done like case studies and brain storming sessions, we are confident that the participants have gained the knowledge of managing the help desk environment in a more professional and efficient manner.
Business Writing Skills
Participants from various industries went through an eye opening experience on the basic etiquette of letter writing among many other topics from the 7th till 9th July at outLOUD studios. There, they also learn how to identify what good business writing is and the many ways to deliver their content.
PSDC Batch 2 Student Graduation
7th July 2009 at ATCEN KL, a day to remember for 20 students under the INSEP CCM Program Batch 2 as that day marks the end of a chapter and a start of a new beginning for them. After 26 days of training which cover 4 main modules like Communication English and Business Writing, Negotiation Skills, Creative Problem Solving Skills and Customer Care Management, their certificates were awarded by the head of ATCEN KL, Lilian Wong. The celebration was completed with food and a group photo that was taken at the end for their memory keeping.
Differentiating Your Brand
Participants from Media Prima, TV3, NSTP, Berita Harian, Harian Metro, Pos Malaysia and BSN recently met from the 1st – 2nd of July to gain the skills of differentiating their brand. There they learn the 10 key strategies of it and how to develop a strong brand focusing on the 3 core areas, image, people and process. At the end of the sessions, a participant expressed that the trainer’s way of teaching was really good and effective as he used different methods and was straightforward with sharing his knowledge. The workshop was held at ATCEN Learning Center in Damansara Perdana, P.J.
Felda Teambuilding
12 staffs took part in Felda’s Teambuilding that took place at PDS Resort from the 27th -28th June. All activities were formed to build teamwork and cooperation among members. Hence the teambuilding host activities like drumming, amazing race and a BBQ session. The participants had great fun while relationships were strengthen.
Cyberview GREAT Teambuilding
The day came when 43 participants from the GREAT program went for a survivor challenge, the final phase of their course. This is a combination of outdoor and indoor activities which includes number punch, rafting, nightwalks and solo drops in the middle of the jungle. There was also an amazing-race-like event created just for them. It was held at PDS Resort, Port Dickson from 25th till 27th of June. The participants were really responsive and they not only had fun but also gained life skills from this experience.
Creating Leaders of Tomorrow, Motivational Talk
A motivational talk was recently held at SMK Sri Damansara 2 on 17th June. This event was also attended by 5 teachers and 5 representatives from MISC Berhad as it was organized by the Liner Business Unit of their company. Ken Ng Kien Mun, the speaker of this talk covered topics like leadership confidence and creative problem solving and decision making skills. There were also prizes that were given to the top 2 groups of the day and for the most outstanding leader among the 6 groups that they were divided to.
PSDC Batch 1 Graduation Day
After 26 days of intensive training, 20 deserving students under the INSEP CCM Program were awarded their completion certificates by Ernie Chen, The Guru of Confidence. The 26 day training at ATCEN on 16th June covers 4 main modules which are Communication English and Business Writing, Negotiation Skills, Creative Problem Solving Skills and Customer Care Management. There were also food served in conjunction with this celebration. A group photo was taken to end it all and a Facebook Group called Al-Grads has been created for all to keep in touch.
ATCEN Approved PSMB Trainers
Congrats Ernie Chen, Jeremy Lee, Ken Ng and Yandaro Amien for recently being approved PSMB Trainers!
PSMB is a governmental body that ensures the quality of trainers in conducting and delivering trainings. The ATCEN trainers vast experience and specialized skills has exceeded the requirements of PSMB criteria and therefore acknowledge as qualified industry trainers of the highest standards.
Ernie Chen
Jeremy Lee
Ken Ng
Yandaro Amien
Millionaire Business Secrets Program
13th & 14 June 2009, ATCEN Learning Center, Damansara Perdana
The Millionaire Business Secrets Program has just started! Much has been revealed to the participants by ATCEN Group Founder and Group CEO, Ernie Chen himself but it is emphasized that for anything to even start happening, they must take action. These are among the topics covered that weekend, the 3 years plan based on the individual’s business ideas, the fundamentals, must do, must have, the process of doing a business plan and the broad strategies and action plan for respective businesses. Now, they are ready to be money making machines!
Cyberview Corporate Warrior
13th June 2009, Community Club, Taman Tasik Cyberview
A one day training program that focuses on creating an effective attitude and mindset in overcoming the challenges of current economic situation was recently held at Community Club at Taman Tasik Cyberview. A total number of 16 participants attended this program. This would be the Cyberview Sdn Bhd’s 3rd Cyberview Corporate Warrior programme for 2009.
Mesiniaga's Educating the Young Program
11th June 2009, Menara Mesiniaga, Subang
54 kids ranging from 7-12 years of age has recently benefited from Mesiniaga’s Educating the Young Program. This program that was organized by the Corporate Communication Department of Mesiniaga is a one day program where the company’s staffs are allowed to bring their kids to work to provide them with this experiential form of learning.
The Annual Corporate Communications and Public Relations Conference
10th June 2009, Parkroyal Hotel, Kuala Lumpur
ATCEN Communications PR & Media representative spoke before a crowd on how a company’s communications can affect the profitability of it. The talked has most definitely open the minds of the participants as it was explained to the participants about the 2 types of communications, internal communication and external communication. The company can leverage on them to develop a performance driven culture and build confidence with customers.
Ernie Chen of ATCEN talks about 13 Must Do's for Entreprenurial Sucess - Keeping The Focus on the Business Objectives
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 1st June at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Ernie Chen of Atcen continues his series with step number 12, having fun.
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 15th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
How do we know if employees are really having fun?
Must-do number 11 is about being speedy.
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 18th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Being slow is no longer possible in this age of super-speed communication
If you have never worked hard before you won't know how to work smart
ASTRO Awani - Focus Economy
ATCEN Group Founder and Group CEO was recently interviewed by Suhaimi Sulaiman for Focus Economy on the ASTRO Awani Channel. The show which was recorded on May 12th, will be aired on Monday May 18th at 11.30pm.
"The Motivated Entrepreneur" Short Film Documentary
This short film documents a day in the life and behind the scenes of the motivated entrepreneur Ernie Chen. The Motivated Entrepreneur is a voyeuristic look at the life of the serial entrepreneur from the inside. Ernie Chen gives unprecedented access to what goes on in the life of a serial entrepreneur. Join him as he gives a major speaking event all the while sharing his successes, achievements and providing an insider's
perspective on the business of becoming an entrepreneur.
Find out how one can stay motivated to become a successful entrepreneur. From his first company that he started with RM2 to Group CEO of a multimillion dollar group of companies, Ernie's story is a story of success
and achievement against all odds.
Soundtrack: The flow of musical pulses layered throughout enhances the power of the message and captures the shifting emotions of the film. The film's soundtrack weaves the music of an eclectic and upcoming musician
by the name of Ivan Cheong. This was a DreamTalents production.
The Millionaire Business School made its premiere debut to a group of eager attendees. Those who sign up for the Millionaire Business Secrets Program will not only benefit from a three year mentoring session with Ernie Chen, but also make their first million in three years, or maybe even less.
Must do number ten is involving everyone as part of the team
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 11th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Ninth installment in series "13 Must Dos for Entrepreneurial Success" Developing, sustaining and sharing the passion.
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 4th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Grooming entrepreneurs by creating ownership
Finding and keeping the right people for your organisation
Ernie Chen speaks about hiring and firing for results and performance
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 27th April at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Fire based on the person's performance not on their personality
Hiring Gen-Y'ers
Excellent training and thank you
Amien,
Excellent training and say thank you to Baqi too for the inspiring positive work attitude training.
Regards,
Marina Abdul Manan
Team Manager
Staff Motivational & Customer Rewards
VADS Business Process Sdn. Bhd.
Ernie Chen says, "Just Get It Done!"
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 13th April at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Just getting things done with becomes complicated when there's people involved
The importance of "speaking up" in order to get the right things done
Ernie Chen talks about having willingness to learn
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 13th April at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Some valuable lessons - learning about being cheated, and being lied to
Helping the community through The Millionaire Business School
Ernie Chen talks about the importance of setting stretched goals and targets
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 6th April at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Its important to set goals contradictory to the way we function. For example Task-Oriented people should focus on communicating with people
Being patient for the long-term vision; but impatient with short-term goals
Leveraging on necessary partners
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 30th March at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
The two different types of partners: the partners you work with and partners you have business
relationships with
Strategies for successful partnerships
The 13 Must-Do's for Entrepreneurial Success with Ernie Chen on 89.9 BFM
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 23th March at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Money can bully you; keep your focus on your values
The secret is understanding the business process.
Thank You
To Whom it may concern:
I am a secondary educator enrolled at Western Kentucky University’s Doctoral Program. I was one of the students you presented to during the week of March 9th-13th. I appreciate you taking the time to meet with us. I really enjoyed learning about your company and culture. The experience has given me a new global perspective I could not have gained through any course or lecture. This experience was so positive for me and has encouraged me to take more courses abroad. I think each student at Western Kentucky University should have at least one global experience during their studies. I only hope their experiences are as influential as mine. If I can assist you in any way in the future, do not hesitate to contact me.
Sincerely,
Stephanie Cornwell Portland High School Teacher
ATCEN Vietnam
Martin Hahn, ATCEN’s business partner was in Malaysia recently to understand that ATCEN business model better in addition to visiting the rest of the team members. During the three day trip, Martin shared his ideas about business expansion while the ATCEN team shared with him various strategic business ideas. Plans for ATCEN Vietnam include establishing ATCEN services as the preferred choice in the Vietnam market.
A Note Appreciation For A Job Well Done
Dear Mr Ernie Chen,
I would like to express my appreciation to Yandaro Al-Amien, Ahmad Baqi Layali and their entire team for their support and dedication in realising our Team Building initiatives throughout 2008.
We sincerely appreciate their flexibility and responsiveness demonstrated in all seven team building sessions to date. We highly recommmend your training and team building programs to others and we look forward to working with your team in the years to come.
Thank you.
Your sincerely, For and on behalf MESINIAGA BERHAD
Thirteen Post graduate students from Western Kentucky University accompanied by Dr. Randall Capps visited The ATCEN International Group on Tuesday March 10 th. The group which is on a working visit met with officials from Bank Negara, organized by ATCEN and will meet with Royal Selangor, Digi and Mesiniaga Bhd in the days to come until their visit ends on March 15 th. While at the ATCEN office, the group was treated to a performance by the Drum Stompers who led them in a Drum Circle workout as well. ATCEN Group CEO & Founder Ernie Chen spent over and hour with the group taking their questions and enlightening them further on the best business practices in additional to entrepreneurial styles.
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 16/3/09 at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
The truth may be brutal but it drives you
How to tell people the truth
Ernie Chen on 89.9 BFM
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 2/3/09 at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
A true entrepreneur is always looking for new opportunities
It's okay to fail
Drum Stompers in The Speakers' Corner event by Siemens
The Drum Stompers was invited by Siemens to perform in the organization’s Speakers’ Corner event on 25/2/09 as part of their effort to motivate their employees. The Stompers did an attractive and energetic opening act which ‘wow’ed the crowd and during the closing of the session, the drum stompers led the people to participate in a fun-filled ‘drum circle’. Between the wonderful performances, the lead of the Drum Stompers, Mr Yandaro Amien presented a motivational talk on ‘Making the Impossible Possible’ that left the those present inspired.
“From Zero to A Millionaire in Three Years”: A Talk By The CEO of ATCEN, Mr Ernie Chen in the UiTM Career and Industrial Relations Expo.
The Guru of Confidence, Ernie Chen spoke before more than 2000 undergraduates on 26/2/09 in the UiTM Shah Alam Sri Budiman Hall. His 45 minute speech was so powerful that it drew a massive crowd of eager students from various faculties. The CEO of ATCEN made great impacts on the minds and emotions of the students with his highly charged motivational messages and ‘WOW!’ed them with his wonderful tips and plans on how they can become millionaires through doing business in just three years. It was absolutely amazing!
Thank You
“Dear Aneesa, thank you for your kind cooperation and assistance during the shoot. We highly appreciate that, and it speaks “outLOUD!” about the team and the organization. It was a pleasure.”
Kishz - RTM 1
Baby G Visit
Baby G, the mascot of AIG is meeting the team in the office after his third vaccination. He is a celebrity puppy, upon entering to the office, with digital cameras and video cameras ready to capture his images. He is calm and cool, everyone is amazed with his charm. He is just irresistible to the ladies and men.
Drum Stompers Media Appearances
They cool! They are sassy! They are all about passion and fun! They are the outLOUD Drum Stompers!
They are taking the people by storm and even the media are getting hot over them!
The first Open Mic Nite of year 2009 with the theme ‘outLOUD Drum Stompers’ took place in outLOUD Academy, Damansara Perdana on 30 January was a hit and it is a very entertaining session for the invited guests.
The main difference between outLOUD Drum Stompers and other percussion bands is that their show was more than just performance to the audience. It involves the participation of the entire audience into the show that created the ‘fun feeling’ as if they are part of it. This brought about the electrifying interaction between the Stompers and the audience that left everyone feeling at top notch.
As reported in the Star newspaper on February 3, the event was an entertaining affair. In fact, there was more to it!
Now, the excitement has just begun.
Just a week after the Open Mic Nite, the major breakthrough came. The outLOUD Drum Stompers was featured live for the first time on TV3 in their Malaysia Hari Ini morning show on February 6 and their captivating appearance scored once more and caught the attention of another TV channel, RTM 1.
RTM 1 featured the outLOUD Drum Stompers in their morning show, Selamat Pagi Malaysia the following day. The outdoor live feat that took place by the Titiwangsa lake exhilarated not only the talk show hosts but also the production crews and morning joggers as well!
The outLOUD Drum Stompers is now officially introduced to the nation and is set to make waves across Malaysia in a snap of the fingers.
Brace yourself for the upcoming rides with the outLOUD Drum Stompers!
Ernie Chen UiTM talk: "The Adventure of Life: Unlocking Opportunities"
For the 250 students of UiTM’s AUSMAT program, life was they know it, has taken on a more positive and grateful turn. From not wanting to pursue fields of study allotted to them, these students experienced a change of heart and recognized the fantastic opportunity availed to them once Asia’s No. 1 Motivator was through with them. The hour long motivational session conducted by Ernie Chen is part of ATCEN’s corporate responsibility endeavor.
Here is what one attendee had to say:
DEAR ERNIE,
I would like to take this opportunity to THANK YOU for coming to the International Education Centre and gave a motivational talk to the AUSMAT students. Not only were the students motivated, I myself were impressed and greatly motivated by you. I could feel that you have reached everyone who was there in the hall because there was praised everywhere. Bringing in the musical team was indeed a bonus to us.
I just don't know how to thank you enough anyway all I can say is GOD BLESS YOU AND YOUR FAMILY!
Looking forward to see you again at Career & Industrial Relation Expo (CaiREx) at UiTM on 26 February 2009.
For your information I had fruitful discussions with Ms Aneesa regarding programs between ATCEN Communications Sdn Bhd and UiTM especially on the "The Longest Motivational Talk" in Malaysia.
Thank you and looking forward to more collaboration with ATCEN Communications Sdn Bhd.
Warm Regards,
AZAH BINTI A.RAHMAN
(KPW&M: 12/35/08-00213/PA : 00134)
Registered Counselor
Career And Employer Relation Unit
Division of Student Affairs & Alumni
Universiti Teknologi MARA (UiTM) Malaysia
Ernie Chen on Bfm 89.9 The Business Station
Radio will never be the same again with Ernie Chen’s appearance on Bfm 89.9. Touted as the most reliable source of business information available on radio, Bfm 89.9 The Business Station spoke to Ernie about job re-skilling and employment/training opportunities that ATCEN is doing for free. The segment was aired on Jan 9th at 7pm hosted by Patrick Michael for the slot “Bring Forth Money”.
Ernie tells how he got started in business and the basics of getting through an economic downturn.
Ernie gets down to the essential points of overcoming challenging situations and learning to adapt with the changing environment.
Congratulations
Hi Ernie
Almost every day now, I have received emails from one of your outfits on your company's activities. Most recent was today's email on the Drum Stompers activity. Didn't know that it was from your company till I saw your picture and presto, Training Touch Sdn Bhd came
to view.
I would want to congratulate you on your tireless efforts in making ATCEN International Group a company which is praiseworthy. Your brilliant 'out of the box' training programs coupled with your undying passion for CSR activities are really commendable.
Kudos to you and your team. Keep up the good work!
Best Regards Nor Fazilah Mohd Yusof AIA Malaysia Berhad
Leadership & Talent Management
Human Resources & Admin Services
ATCEN Turns A Fabulous FIVE 27th December 2008
From Madonna to Michael Jackson, there were a gamut of Hollywood icons at the momentous 2008 ATCEN 4 in 1. Celebrating five fantastic years, the occasion honored the founding directors, Ken Ng, Carol Siew, Jeremy Lee and ATCEN Group founder and Group CEO Ernie Chen. There were performances from teams representing ATCEN Sdn Bhd, ATCEN Communications Sdn Bhd, Training Touch Sdn Bhd, DreamTalents Media Sdn Bhd, and outLOUD Studios Sdn Bhd. Additionally, there were also the highly anticipated yearly awards and the coveted CEO Award which went to ATCEN Communications Sdn Bhd.
He’s stout, determined, and feisty and can stop you in your tracks at 20 paces with a bark that might not be as bad as his bite with those powerful jaws – and he’s only two months old. This is Baby G, AIG’s newest addition and official mascot. The English Bulldog which at two months is already figuring out how to open his cage latch from the inside, is a welcome addition indeed.
ATCEN Gift Distribution
An anonymous donor delivered a large quantity of toys to AIG a week before Christmas.
These were distributed to:
Rumah Ilham Yayasan Anak-Anak Yatim,
KIWANIS
Rumah Hope PJ
Ernie Chen To Judge 9th CCAM Annual Awards
August 2008
Ernie Chen, Founder & Group CEO of the ATCEN has been invited to judge the prestigious 9th CCAM Annual Awards which will be held in September 2008. Touted as the Academy Awards of Contact Centers’, this ceremony precedes two rounds of stringent judging. The event is organized by The Customer Relationship Management and Contact Centre Association of Malaysia (CCAM).
CEO Ernie Chen’s Professional Membership in the Malaysian Association of Professional Speakers (MAPS)
27th January 2008
Big congratulations to Ernie Chen! The ATCEN Group CEO has been awarded professional membership from the distinguished Malaysian Association of Professional Speakers (MAPS) last month. With this prestigious membership,
Ernie is now entitled to benefits ranging from acquiring publications and CDs from the International Federation of Professional Speakers (IFFPS) to enjoying access to high caliber events. MAPS has stated in their letter: “It takes a special, talented person to make the bold move to join an organization like MAPS and we are delighted that you have chosen to become active in the Malaysian speaking profession”. Indeed. Ernie now holds the esteemed MSP (Malaysian Speaking Professional) initial to his name.
Handling Sales Objections and Negotiation Workshop 16th - 17th June 2009
A 2 days workshop from the 16th till 17th June on Handling Sales Objections and Negotiation has given 11 participants loads of insights on how to manage these two challenging areas even more efficiently. Ken Ng, the speaker incorporated many activities and games into his workshop that was held at ATCEN Learning Center that made it even more effective and interesting.
PR and Media Management Workshop 21st - 22nd May 2009
PR and Media Management Workshop is a two-day program that covers areas in PR planning process, brainstorming ideas, writing press releases, et. cetera. Participants experienced the sessions through a combination of presentations, sharing sessions, group learning activities that will both educate, entertain and inspire.
The workshop was facilitated by Aneesa Alphonsus, the former editor a.k.a. media relations specialist on 21st and 22nd of May at ATCEN Leadership Center, Damansara Perdana.
Managing Difficult Customer and Service Recovery 15th - 16th April 2009
On April 15 & 16, there were a lot of screaming and shouting as participants reenacted tricky customers and difficult situations. However, there were not just noises but tips, methods and emotional control were in place as the participants utilize skills that they have learned from Managing Difficult Customer and Service Recovery Workshop. At the end of the workshop, participants walked out of ATCEN Learning Center with higher awareness in significance of managing and retaining the customers, knowledge on the customers’ dissatisfactions triggers as well as the solutions.
Certified Contact Center Team Leader Workshop 7th - 8th April 2009
Individuals from six companies benefited from an exciting two-day Contact Center Team Leader Certification program conducted by ATCEN Academy on the 7th and 8th of April 2009. This incredible workshop was facilitated by the Ken Ng, the Certified Support Manager from Service Support Professional Association at ATCEN Learning Center, Damansara Perdana, PJ. Ideas were exchanged and various challenges were discussed in the workshop. It has resulted in a good sharing of knowledge on issues ranging from personal leadership, operations management, people motivations, and performance management.
Key Account Management & Selling to CXOs Workshop 1st - 2nd April 2009
On the first two days of April, a group of account managers and individuals from sales and business development attended the Key Account Management & Selling to CXOs Workshop. The stimulating workshop was conducted in ATCEN Learning Center by ATCEN’s Principal Consultant, Ken Ng. The designs of the program were meant to guide the participants on proven approaches to penetrate vertically and horizontally high revenue yielding accounts. It also guided the participants to learn effective relationship management skills such as, understanding customer needs and relationship development strategies; project management skills and the ability to communicate fluently with individuals, teams and most importantly to capture the attention of the CXO.
Certified Help Desk Professional Program (CHDP) 14th - 15th March 2009
ATCEN recently conducted a two day Certified Help Desk Professional Program (CHDP) on March 14th & 15th March 2009 at outLOUD Studios. This was for 16 participants from the iPerintis Service Desk iPerintis is one of Malaysia's leading providers of end to end ICT solutions.
Among the objectives of the training met included:
To develop their service desk team the necessary knowledge and skills to work in Help Desk environment
Provides the participants with an understanding of the analytical process required for solving technology related problems over the phone.
To develop essential communication skills
To understand the importance of call and service management;
To learn how to handle difficult customers;
To successfully manage self in a Help Desk environment
Public Workshop: From Executive to Manager “The Transition”
25th - 26th February 2009
Conducted by ATCEN Group CFO and Principal Consultant, Jeremy Lee, this workshop is targeted at freshly appointed managers.
This public workshop that took place in ATCEN Learning Center, Damansara Perdana on 25/2/09 till 26/2/09 is aimed at developing the managerial and leadership skills of these individuals besides exposing them to what conflict management is all about. Besides first-time managers, company executives are also encouraged to attend this enriching workshop and develop their competency as future managers.
In-House Training – Technical Report Writing Training for VADS
24th - 25th February 2009
Aneesa Alphonsus, Group PR and Media Relations Director of ATCEN Group conducted a technical report writing training from 24/2/09 till 25/2/09 in VADS office, TTDI for the technical experts and employees of all managerial levels of VADS. These professionals were exposed to the importance of technical report writing as an important means of effective communication, whereby they learn how to use this report writing to successfully define and communicate how their technical knowledge and ideas are used for business purposes.
In-House Training: English Language Training for AEON Credit 12th - 23rd February 2009
This five week in-house training was conducted by Aneesa Alphonsus, the Group PR and Media Relations Director of ATCEN for AEON Credit employees took place in Menara Olympia from 12th January 2009 till 23rd February 2009. The program of this training is aimed to expose the participants on how to use the English language professionally and also develop their speaking and writing skills on this language.
Public Workshop: Certified Contact Center Manager Program
17th - 19th February 2009
Held in the ATCEN Learning Center, Damansara Perdana on 17/2/09 till 19/2/09, this three day program was conducted by ATCEN Sdn Bhd Principal Consultant, Ken Ng. While focusing on People, Process and Technology, this comprehensive program is also aimed at developing operational skills and the overall competency of managers. This well-known and highly demanded public workshop was attended by professionals and it has helped many to achieve a higher level of competency in contact centre management.
Coaching for High Performance 13th - 14th January 2009
Conducted by Jeremy Lee, the Coaching for High Performance workshop helped participants develop the essential skills required to coach. The 2-day workshop which provided a hands-on fully interactive session was held on Jan 13th and 14th at the Ritz Carlton.
From Executive to Manager 'The Transition' 25th - 26th November 2008
Twenty-seven managers from 18 different companies attended this 2-day session to improve and enhance their skills on becoming a better Manager.
The Participants found the course to be extremely useful for their day to day management functions. They had numerous opportunities to refine their management skills and developed greater awareness of why they behave the way they do at work. They also enhance their delegation skills, learn to manage conflicts and coach their people.
Kenanga Leadership Workout & Team Challenge 22nd November 2008
This specially conceptualized event lead by ATCEN Founder & Group CEO Ernie Chen at the Saujana Kuala Lumpur on November 22. Attended by 30 senior and top level management Leaders of Kenanga Investment Bank Berhad.
The leadership workout session among others, look into the critical importance of the 4Es to continuously stimulate extraordinary performance for any team to stay focus, committed and to be delivering results consistently. “The 4 Es of Successful Leadership - Energy, Energize, Edge & Execution.”
Contact Center Inbound Tele-Skills Workshop 8th and 15th November 2008
A total of 25 participants from Standard Chartered Bank attended a Contact Center Inbound Tele-Skills Workshop conducted by Ken Ng. The participants from the Client Service Group of Standard Chartered Bank were present for the workshop on November 8th and 15th at Corus Hotel KL. The objective of this workshop is to improve the call courtesy and professionalism when servicing the corporate clients in Client Service Group.
HLBB Motivational Talk 8th November 2008
This was a session conducted by Ernie Chen for all HLBB Branches Service Managers numbering 420 from Peninsular and East Malaysia from a total 11 regions.
Among the objectives of this session met included the motivation of branch service mangers to do better. Hard work with results did not go unnoticed as they were also rewarded for their efforts.
Four business leaders were shown as examples showcasing HLBB Values. They are:
1. Jack Welch Service Leadership = HLBB 1st Service Focus Area : Service Standards & Process Improvement
2. Sam Walton Service Leadership = HLBB 2nd Service Focus Area : Customer Feedback Management System
3. Walt Disney Service Leadership = HLBB 3rd Service Focus Area : Customer Service Training
4. Herb Kelleher Service Leadership = HLBB 4th Service Focus Area : Service Excellence Culture
Customer Focused Selling Workshop 5th - 6th November 2008
Twelve participants from organizations such as AIA, AEON Credit Service, York, Nippon Paint, Shangri-La Hotels & Resorts, Giant, Vads, Kurver Piping attended a two-day Customer Focused Selling Workshop organized by ATCEN. Facililated by Yandaro al Amien, the workshop met its objectives which included:
Developing fundamental impression and communication skills;
Developing telemarketing tactics and techniques;
Developing professional sales body language and business meeting etiquette;
Developing techniques in handling objections;
Testimonial:
“A million thanks to all especially Mr Amien for a very wonderful class. Not to forget Ms Helen, If not because of your invitation, I would never get a chance to experience and learn very valuable lesson in
sales(which is something new to me), THANKS!!!.
Mr Suresh, thanks for your effort to make us feel comfortable. Last but not least, Congratz! Keep up the good and fantastic work guys!!!” – Participant from Kurver Piping (M) Sdn Bhd
Just Doing It 28th October 2008
A total of 26 participants from Nike Malaysia attended a Building a High Performance Team Workshop conducted by ATCEN Sdn Bhd. Held on the 28th Oct at Holiday Inn Glenmarie, the objective to improve communication and team cohesiveness in the team was achieved through experienced facilitators Jeremy Lee and Yandaro al Amien
Enterprising Sales
ATCEN Sdn Bhd kick started a two-year training program with DiGi Enterprise Sales Team by launching seven sessions of Enterprise Sales Training for the SME team and one for the LSE Team. The workshop will be conducted in KL, Penang, Johor, Kota Kinabalu and Kuching.
A total of nearly 200 Enterprise sales personnel were trained in Selling to Enterprise. In addition to this, ATCEN Sdn Bhd also conducted a Sales Coaching Workshop for the Sales Heads to emphasize on shaping the necessary sales skills and behaviors required
Difficult Customer Managed 23rd - 24th October 2008
There are probably fewer things more challenging that dealing with difficult customers. Managing them isn’t always easy business and with an abundance of competitors for customers to choose from, it is essential that difficult contact situations be managed lest they be lost.
The Managing Difficult Customers & Service Recovery Workshop held on Date: 23rd & 24th October 2008 at JW Marriott KL explored situations service professionals face every day and how to manage irate customers without affecting performance. Facilitator Ken Ng also shared with participants how to salvage customer relationships and in the process enrich it with powerful Wow! Service Recovery Actions.
Coaching for Performance 14th - 15th October 2008
The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop held at JW Marriott KL on 14th & 15th Oct 2008 looked specifically into coaching techniques and applications relevant in the workplace.
Conducted by Jeremy Lee, this workshop enabled the 34 participants to:
Appreciate the importance of coaching and the barriers to coaching; Understand the difference between managing and coaching; Know the what, when and why of coaching; Learn the skills and the intention of being a Coach; Develop and internalized the various types of coaching approaches; Learn to set and monitor personal development goals; Learn advance communication techniques for better coaching interpretation Improve communication of performance feedback;
Speaking of which, the following are some comments from several participants:
“I really glad I attended this training and I find it’s really beneficial to apply in my daily work and life.”
“This workshop gives such a valuable info and knowledge to me about the coaching itself.”
“The facilitator did a good job in delivering the workshop to ensure all objectives get done. Keep up the good work. It’s been pleasure to have another session like this.”
Focus on Team Work
11th October 2008
GAB Supply Chain team recently experienced the unmistakable ATCEN style of teambuilding. About a 170 participants attended the three-day outing at Guoman Resort in Port Dickson. Different approaches of teambuilding were used to help the attendees better understand the benefits of team work.
Themed “Passion for Winning” this team building session focused on working together as 1 unit and activities held included the Amazing Race, a screening of a specially put together video on Desire, Choice, Belief, Action (DCBA)
The Key To Competency
28th August 2008
Soft skills based, this Certified Help Desk Professional certification two day program was conducted by Ken Ng at Istana Hotel on August 27th and 28th. The CHDP program identifies professionals that have reached an essential standard of customer service competency in dealing with customers over the phone in a technical environment.
The participants of this workshop developed the necessary knowledge and skills to work in an inbound or outbound Help Desk environment. Additionally, it provided the participants with an understanding of the analytical process required for solving technology related problems over the pho
ne.
Leading At The Workplace
22nd August 2008
ATCEN Sdn Bhd recently completed a two-day Certified Contact Center Team Leader held at Istana Hotel. Conducted by Ken Ng, the workshop is developed for contact center middle management individuals.
These individuals face high levels of stress and are usually promoted based on the fact that they were high performing “Super” agents. However, not all individuals are natural leaders and may not have the proper skills to transform themselves from a highly stressed position to exceedingly successful position.
This comprehensive program conducted on August 21st and 22nd provided insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams.
Designed specially for senior contact center agents, team leaders and supervisors the workshop was attended by 23 individuals from 10 companies.
ATCEN One Helped out outLOUD's The Great Orange Charity Drive - Paint for Change
9th August 2008
ATCEN One is the charity arm of the ATCEN International Foundation which strives towards making positive changes within the community. With values of Enthusiasm, Creativity, Quality and Relationships as its pillars, ATCEN One recently sponsored all painting tools needed for the Great Orange Charity Drive – Paint For Change, a project driven by outLOUD Studios.
With paint sponsored by Nippon Paint Malaysia, The Great Orange Charity Drive – Paint For Change kicked off with Rumah K.I.D.S, a home for abandoned and orphaned girls as well as those from single-parent households.
The project which took place on August 9 th at the home located in Klang saw the participation of the ATCEN and outLOUD teams who function as a close-knit family and whose care extends to the community as well.
One Vision, One Partnership, One Gift
ATCEN ONE is a Vision
As a civic conscious corporate citizen of Malaysia; it is our VISION to contribute back to the community.
ATCEN ONE is a Partnership
This program involves two parties coming together as PARTNERS to contribute towards a single VISION.
ATCEN ONE is a Gift
Two partners agreeing in unison to present a GIFT to the less fortunate. ATCEN One is a win for the Client, a win for ATCEN and ultimately a win for the Community.
ATCEN Recognized by IBBM
August 2008
As Asia's premier Center of Excellence providing business consulting, corporate training programs and business process outsourcing services in the area of customer interaction management, ATCEN continuously looks towards better serving the needs of clients.
Focusing on developing human capital and organizations to achieve higher productivity and business performance and in education, ATCEN also conducts a variety of professionally certified programs which prove to be solutions in the areas of help desk, contact centers and customer management to name a few.
Recently, ATCEN was recognized by Institut Bank-Bank Malaysia (IBBM) as a training provider. Instituted in November 1977, IBBM was founded as the professional and educational body for the banking and the financial services industry in Malaysia. Today, IBBM is the leader in providing industry-focused training programs and certifications.
Established by the banking and financial services industry, IBBM is governed by a Council comprising representatives from Bank Negara Malaysia, the Association of Banks in Malaysia, Association of Finance Companies of Malaysia and the Malaysian Investment Banking Association (formerly the Association of Merchant Banks in Malaysia).
Part of the institution’s core activities is to provide industry-focused professional certifications through the Institute's own curriculum and awards, or in collaboration with other educational institutions. Known for setting high standards when it comes to recognizing external training providers, ATCEN is proud to be associated with a noted and time honored Malaysian financial institution.
