Senheng Electric (KL) - Professional Image & Business Etiquette Workshop
19th August 2010 – a group of 35 franchisees of Senheng from all over the Malaysia received an opportunity to experience an interesting 1-day workshop on Professional Image & Business Etiquette. It was an eye opener for the participants to learn about the importance of image and tips on grooming for male and female, business etiquettes and fine dining etiquettes. The session was full of interactive activities and role-plays and it was facilitated by Ms. Caitlyn Teoh. The participants thoroughly enjoyed the session.
Jeremy Lee - Master Trainer of Trainers & International Speaker
Jeremy Lee - Master Trainer of Trainers & International Speaker. Check out his latest video profile
Ken Ng - Master Sales Trainer & International Speaker
Ken Ng - Master Sales Trainer & International Speaker. Check out his latest video profile.
The Entrepreneur Featured in New Straits Times Online
24th August 2010 - The Entrepreneur is featured in New Straits Times Online recently. Do click on the image on the right to find out more about the article.
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Ernie Chen - Asia's No.1 Business Coach Latest Video
Ernie Chen’s latest video profile is finally out! Do check out Asia's No.1 Business Coach's video!
Letter of Appreciation - eTiQa
ATCEN has recently been awarded a Letter of Appreciation by eTiQa! Great work ATCENians!
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ALC Damansara Perdana Signage
21st August 2010 – ALC signage at Damansara Perdana is put in place and this marks the start of even greater things to happen in the education sector. Kudos to ATCEN
group of companies.
Ernie Chen at TRAXX fm
20th August 2010 – Ernie Chen was invited to TRAXX fm once again for an interview session with DJ Priscilla. This time, he shares about the 3 HCs, High Competency, High Character and High Commitment. For those of you who have missed it, just click the play button below.
Hello On Two on TV2 – "3 Ultimate Money Making Strategies"
18th August 2010 - Sell your skills, knowledge and time; Sell other’s skills, knowledge and time and Continuous learning from ATCEN Wealth Academy. This makes up the 3 Ultimate Money Making Strategies shared by Ernie Chen, Master Wealth Guru and Jeremy Lee, ATCEN CEO and Group CFO at Hello On Two on TV2 this morning. It was a very practical and insightful session.
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TE Media EXpose Recording
TE Media EXpose crew has just completed another round of recording. This time, the EXpose will feature the Managing Director of True North Asia, Candice Lee and the author of The You Economy, Harry Seggu. Stay tune to hear the insights of their various entrepreneurial experiences.
Canon Marketing – CHDP
31st July & 7th August 2010 - The Canon Marketing Help Desk team recently went through the prestigious Certified Help Desk Professional certification program from Western Kentucky University, USA. This was an opportunity for the participants to up-skill and align the Canon objective of “Delighting You Always” with the technical aspects of service and support. The session was chock-full of sharing, brain storming and internalization of world-class help desk processes and standards. Ken provided the team with insights into best practices and standards of other industry help desks.
Taylor’s Group - Awesome Customer Experience
11th – 12th August 2010 - 40 Taylorians received an opportunity to experience an AWESOME workshop focused on service delivery alignment and standards establishment across all departments within the multiple Taylor’s campuses. Conducted at the resort-like environment, Taylor’s University College Lakeside at Sunway, the session was fun and exciting with very open communication and aligning of service processes between departments and sharing of knowledge. The natural friendliness and enthusiasm of the participants always makes these sessions rewarding even for the facilitators Ken Ng and Roshini V.
Altera Sdn Bhd - Leadership 21
9th – 10th August 2010 - A total of 23 Managers and Senior Managers attendedan intensive 2 day session with Jeremy Lee on how to manage their people better. Numerous discussions were held to challenge the current practices in the organization. Topics discussed also included more effective communication with their staff, better performance management system and coaching skills.
Hello On Two on TV2 – "3 Ultimate Tips On Becoming Debt Free"
11th August 2010 – Hosted by Yasmin and Annie, this time Ernie, CEO and Founder of ATCEN Group shares about the 3 Ultimate Tips On Becoming Debt Free. In this area, he mentions that we are to spend within our means, consolidate all debts, loans, bills, be discipline about settling it and always ensure that we have savings by the end of the month.
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Learn to Unlearn
6th August 2010 – A very insightful article written by Ken Ng, Principal Consultant/ Master Trainer of ATCEN on Learning to Unlearn that was published in the Inspire Magazine (Volume 13 Number 2 August 2010- November 2010 Issue). He also shares about how we can go about doing that. Do check it out.
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Certified Help Desk Professional
4th – 5th August 2010 - A group of participants from at least 5 companies attended the CHDP Program conducted at ATCEN Learning Centre. The participants were pleasantly surprised that a certification program could be very interactive. They learnt how to manage their task as competent help desk professional. They went thru activities that brought out key learning areas such as essentials of communication, overall technologies involved in the contact centre and many more. Upon passing the examination, participants will be awarded certificates by WKU.
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AmG Sales Convention
3rd August 2010 - A total of 138 participants comprising of Senior Management and Marketing staff from AmG (AmGeneral), AmAssurance from all over Malaysia were gathered at Genting International Convention Center for their Annual Sales Convention. They attended a series of 4 talks of which 2 of them were conducted by ATCEN’s Ken Ng and Andy Yong. Topics that ATCEN presented were ‘Managing Existing Accounts for Better Retention’ and ‘Acquisition of New Accounts.’ The talks were organized in a back-to-back sequence and were delivered with vigour and excitement. They were highly successful in imparting new knowledge and increasing the level of motivation which got the groups hot with energy amidst chilly mountain air.
Hello On Two on TV2 – “3 Ultimate Sales Strategies” to close Anyone, Anyplace, Anytime"
28th July 2010 - This time on Hello on Two, not only you’ll get to catch ATCEN’s Founder & Group CEO, Ernie Chen but also the Master Trainer of Sales Dragon Academy, Ken Ng! Hosted by Zamil Idris and Annie Joseph, the program started at 8am. Among the things shared was the need to build a good relationship with our clients, always “love”, meaning to always care and find out what they want to serve them well.
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Pfizer Team Xperience
27th July 2010 - A total of 40 participants from the Pfizer senior management team underwent an exhilarating outdoor team experience event with ATCEN and Training Touch in Pullman, Putrajaya. Held along with its Annual Strategic Planning session, the event was a good opportunity for the Pfizer-ians to put into practice the theories discussed in strategy and planning. The theme of the day was Spy Training and everyone had a great day re-enacting their fantasies of being a spy (with a lot of spills and thrills thrown in). Ken facilitated the session leveraging on ATCEN corporate expertise and Training Touch outdoor experiential training technologies to deliver a memorable event for the Pfizer Senior Leadership Team.
Hei Tech Padu - Certified Help Desk Professional
22nd – 23rd July 2010 - This session was conducted by Roshini Visvananthan, ATCEN’s lead trainer. The participants learnt new skills and techniques to better handle the calls within their contact centre. They also received an understanding about a few technical aspects of the contact center. An insightful training for the participants indeed.
FREE Seminar on Wealth Intelligence!
22nd July 2010 - The wealth intelligence maestro, Jonathan Quek speaks on “3 Wealth Creation Strategies for Investors” at a free seminar at ATCEN Learning Centre, Damansara Perdana. Candice Lee, managing director of True North Asia also took the stage for a while to share a little about alternative investments. The seminar that was attended by many ended with a charity promotion for Rumah Kids. Kudos to all that made this possible and successful.
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Ernie Chen featured in China Press!
20th July 2010 - Ernie Chen was featured in China Press! There he speaks about the journey of ATCEN and how it came to be, shares about his focus and encourage all to know their passion and go all out for it.
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MAA Contact Center - Managing Challenging Situations
17th – 24th July 2010 - The MAA Contact Center and Frontline Telephony team participated in a role-play filled training session with Ken Ng on Managing Challenging Situations over the phone. Distributed over 2 Saturdays, the teams were enriched from Ken’s knowledge and experience along with honest sharing from their personal experiences. It was definitely a fantastic session.
ASTANA International Team Xperience
16th – 18th July 2010 - About 30 participant were seen very creatively supporting each other through all the outdoor activities such as ropes course, eco challenge obstacle course and jungle trekking at Janda Baik, Pahang. Mayuran was the lead facilitator and he successfully brought out the excitement in these 3 days 2 nights team Xperience. The whole session ended with a special appearance and performance by the New Age Drumstompers and that got the participants rumbling till they got home. It was truly an amazing and one of a kind team Xperience.
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Alfa Laval - Customer Service Mindset & Telephone Etiquette
16th – 17th July 2010 - It was a 2-day program on Customer Service Mindset & Telephone Etiquette. Participants enjoyed many different activities that reminded them of the importance of customer service. A highly energetic and participative bunch. They also gave many opinions and suggestions on how to “WOW” Alfa Laval customer internally and externally. Participants also learnt the basic of managing internal and external difficult situation.
TNT – Effective Debt Collection Workshop
15th -16th July 2010 - A bunch of friendly Credit Controllers from TNT attended ATCEN’s Effective Debt Collection Workshop recently. It was definitely and insightful experience as all were very eager to learn new techniques and methods to collect back money that is owed to their organization. They also overcome their fears of asking for money and this strengthens their resolution to collect. One main take home principal in regards to debt collection is ‘persistency and consistency pays.’
SME Congress Distinguished Panel Speakers
20 Jul 2010 - Mr. Ernie Chen was featured in the July 3 – 16, 2010 issue of Malaysia SME newspaper as one of the distinguish panel speakers of the recent Malaysia Congress.
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Juggling roles in ATCEN’s rise to the top
20 Jul 2010 - Jeremy shares about the journey of his career life and the struggles he faced in Malaysia SME, a fortnightly newspaper.
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Earnest Bat - Trainer of Trainers
19th July 2010 - Earnest Bat, Head of Team Events & Adventures, Business Development of ATCEN has successfully fulfilled all the assessment requirements for Train The Trainer program on 21-25 June 2010 at Quality Hotel under the Pembangunan Sumber Manusia Berhad and now is a certified trainer of trainers! Congrats!
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Belkin Teambuilding at The Gardens Hotel, Mid Valley
15th July - Training Touch hosted Belkin’s Asia Pacific Leadership team and put their determination and craftiness to the test with the Amazing KL Adventure. An ‘Amazing Race’ themed team challenge where the individuals were sent racing to various parts around Kuala Lumpur, trying not to be eliminated at a series of pit stops in which the last team to arrive is penalized at each checkpoint. Relationships were tested, teamwork was created, creativity was stretched and intense pressure was translated into exhilarating FUN and EXCITEMENT.
Media Prima Group - Differentiate Your Brand
14th – 15th July - 20 Senior Management from Media Prima TV Networks consisting of TV3, NTV 7, 8TV, 9TV participated actively and had lots of strategic brand direction setting for their TV Networks and Programs. It was lots of fun and learning all at the same time.
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Perodua - Communication & Presentation Skills
14th – 15th July - Participants had a very practical training on communication and presentation skills. Many activities were done to highlight the importance of effective communication. Each participant was also asked to do a five minutes final presentation on the second day and there was a significant improvement that was seen in each participant by the end of day two.
Taylor’s College - Creating the AWESOME Customer Experience
12th – 13th July - ATCEN conducted another electric and highly enjoyable session of the Awesome Customer Experience with the Taylor’s Education Group. Yet another successful session for a group of enthusiastic and AWESOME Taylorians. This is another session of a long running series of workshops to instill a higher level service engagement and delivery to parents and students of Taylor’s College and Taylor’s University College. Watch out for the AWESOME Customer Experience from Taylor’s.
Hello On Two on TV2 – 3 Wealth Creation Strategies for Investors
On 14 July 2010, Ernie Chen, CEO and Founder of ATCEN Group was invited to be a guest host on Hello on Two – TV2. This time, he is joined by Jonathan Quek, Managing Partner and Principal Strategist of ATCEN Wealth Intelligence. There, they shared about “3 Wealth Creation Strategies for Investors.” Do check out the clip to find out more!
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The Entrepreneur Media EXpose with N.D Lala
N.D Lala, a singer and entrepreneur which made his millions doing e-commerce was interviewed by The Entrepreneur Media EXpose crew on 13th July 2010. Stay tuned to hear about the journey of his success!
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Malaysia SME Congress 2010
Ernie Chen was invited to speak at the recent Malaysia SME Congress 2010 entitled ‘It’s all about SME’. The event that happened on July 7 2010 was attended by many of the chief executives level like Mr Wayne Lim, Group CEO, Malaysia SME, Mr Chuah Jern Ern, CEO Advanz Fidelis, Mr Davindra Singh Gendeh, CEO, DSEM Group of Companies and Mr Richard Wong, Chairman / Chief Listener, Vistage Malaysia Sdn Bhd. After a few presentations by the various CEOs, a discussion on ‘Differentiation in Management Philosophy’ and a Q & A Session, the congress ended with a ‘Happy hour’ by LiteFM.
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Ken Ng, Judge at CCAM Awards
“To identify, recognize and honor distinguished members of the Malaysian contact center industry who have with innovation, persistence and focus taken customer service to new heights.” This is one of the focus of the 11th Annual CRM and Contact Centre Awards 2010 (CCAM). Ken Ng has been invited to become one of the official Judges for the upcoming CCAM Awards. The first round of judging has begun and will continue till the end of August culminating to the CCAM Awards dinner in Q4 of 2010.
Taylor’s Awesome Customer Experience
40 Taylor’s staff went through an awesome customer experience as they were learning about it at the Lakeside Campus recently. This workshop was held on 21st, 22nd June and 1st and 2nd July 2010. The participants were very energetic and participative in the workshop. Much discussion was held amongst them on how to up their service level to “WOW” their customers. At the end of the workshop, they left with a new mindset on how to deliver the Awesome Customer experience to their customers.
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Interview With China Press
On July 1st 2010, Ernie Chen was interviewed by China Press, the second fastest-growing paper in the Malaysian Newspaper industry. In the interview, he shared about his life’s ups and downs as an entrepreneur and how he overcame the different challenges he faced.
Hello On Two on TV2 – “3 Money Making Property Investment Strategies"
30 June 2010 - Ernie Chen strikes back on Hello on Two with '3 Money Making Property Investment Strategies'. Watch the video to find out more!
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Project Management Trainings with Celcom
29th & 30th June 2010 - Jeremy has continued with his Project Management Trainings with Celcom Bhd. A total of 17 staff attended the 2 day workshop. They learn Project Management using a case study whereby they need to determine the feasibility of a project, plan the project, execute the plan and close the project.
The Entrepreneur Media EXpose with Patrick Teoh
The Entrepreneur Media EXpose crew managed to catch the "Voice Of Malaysia" on June 29, 2010. Yup, this is none other than the well-known Malaysian actor and radio personality, Patrick Teoh! It was a real enlightening and fun session as he shared about how he started his first business. The interview video will be uploaded in the near future! Stay tuned.
The Business Plan for the Biotechnology Industry
This is a continuation from the Entrepreneurial Skills Recognition of Biotechnology Specialists training and it took place at Bayan Lepas, Penang from 28th – 30th June 2010. Dion motivated the students in providing advice for goal setting and execution which are the keys to success. They definitely left with so much more and this is shown in their final business plan presentation.
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ATCEN ONE goes to Trinity Children Centre
27 June 2010 - The Entrepreneur Charity Contribution is an effort to give 100% of the profits from the selling of our book, 10 Ultimate tips for Confidence and CDs, The Motivated Entrepreneur and The Inspiration
to a specific home. ATCEN group recently gathered the profits and gave away 3 computers and Tesco Vouchers worth RM550 to Trinity Children Centre. In addition to that, ATCEN also contributed RM4000 cash
to the home. This is definitely a joyous occasion for both ATCENians of the company and the orphans.
Entrepreneurial Skills Recognition of Biotechnology Specialists
30 Biotechnology fresh graduates from the PSDC, Bayan Lepas, Penang program had an awesome 3 day training from 21st – 23rd June 2010. There, ATCEN’s associate trainer, Dion
managed to tap into the creativity of their minds and allowed them to realized their potential in this area. There were also facilitated brainstorming sessions and many discussions to aid in
bringing the lesson across.
Jeremy Lee on The Power of Feedback
June 19 – July 2, 2010 issue - ATCEN’s Principal Consultant and Group CFO, Jeremy Lee was featured on Malaysia SME, a fortnightly newspaper. In his article, he mentions about the importance of providing and receiving feedbacks and simple steps to practicing that.
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Ernie Chen Featured on Corporate Journey Magazine
This is in conjunction with the upcoming Malaysia SME Congress that is to happen on July 7, 2010 as Ernie will be one of the distinguished panel speakers. Do check it out on July’s no.65 issue and stay tuned to find out more on what the group CEO will speak about.
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Coaching and Mentoring for Performance Workshop
A total of 13 participants from 3 very different companies attended this 2 days workshop with Jeremy Lee from 23rd till 24th of June 2010. All the participants were managers and were looking at improving their coaching skills to get more from their staff. Many of them stayed back for an extended session of Q&A.
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The Entrepreneur Media EXpose with the Managing Director of RedHot Media International Limited
On 23rd of June 2010, the Managing Director of RedHot Media International Limited - Cheong Chia Chieh was interviewed by The Entrepreneur Media EXpose crew. The director shared about his struggles in his journey to become the successful entrepreneur he is today. Stay tuned to hear all about it!
Telephone Etiquette Workshop - Jabatan Perangkaan Malaysia
Jabatan Perangkaan Malaysia recently engaged ATCEN for a Telephone Etiquette Workshop. R.Mayuran was the facilitator and among the things shared on 22nd June 2010 was voice tonality, projection and inflection during role plays. He also gave tips on improving self confidence and taught about professional conduct while serving customers. The participants, who are new to the contact centre environment left feeling excited about the knowledge gained.
An Interview on TRAXX fm
Ernie Chen was interviewed by DJ Priscilla da Killa on TRAXX fm on 22 June 2010. There he shared about tips on building confidence,
being positive all the time and also inline with The Entrepreneur, the ultimate entrepreneur search, ways to generate more revenue.
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ATCEN TV
ATCEN TV is coming soon! This will feature 50 tips on people development. It will be divided to 3 categories which are training tips,
teambuilding and training needs and operations. Do stay tuned for these exciting and informative lessons heading your way!
11 Selected For a Life Time Opportunity
These 11 were privilege to be part of the FREE Millionaire Business Secrets Program. It was a session held at ATCEN Learning Centre on June 19 and the speaker was none other than ATCEN's Serial Entrepreneur, International Speaker, TV & Radio Personality, Ernie Chen. This was ATCEN's effort to help young entrepreneur's do better.
Managing Difficult Customers and Service Recovery – BRDB
A group of BRDB’s security officers and customer service agents went through an exciting 16 hour workshop over 2 days from 16-17 June 2010. It was facilitated by one of ATCEN’s lead trainer, Andy Yong. Over the 2 days, he provided mind opening case studies on how to manage difficult customers face to face and also over the phone.It was an experiential lesson as the participant learned a lot through the different role plays.
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Fonterra's Powerful Presentation Skills Workshop
20 of the sales and finance staff from Fonterra, a leading dairy manufacturer attended a powerful presentation skills workshop by ATCEN's chief master trainer, Ernie Chen. All definitely benefited from this experiential training. There were even feedbacks on how practical and useful it was after some practiced what was thought in the lessons and saw the great results that came out of it.
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City-Link Express's Tele-collection Workshop
A total of 34 City-Link Express staff from all over Malaysia attended a 2 day program on Tele-collection with Jeremy Lee. They had a fantastic time learning the different ways to be collecting back their money and managing customer's expectation. This workshop took
place from June 14th - 15th 2010.
Interview with Astro Awani
Ernie Chen, ATCEN group CEO was invited for an interview with Astro Awani on June 15. This was inconjunction with MALAYSIA SME CONGRESS 2010 and Ernie was speaking about the 10th Malaysia plan.
"Program Mengurus dan Mengendalikan Pelanggan Sukar"
Managing a difficult customer and service is never easy. On 14-15 June, a group of participants that were mostly managers from KWSP, learnt new ways to teach their frontline staff to deal with difficult customer situations at ATCEN Learning Centre. This was the "Program Mengurus dan Mengendalikan Pelanggan Sukar " public workshop. There were also many activities done to highlight the importance of managing your customers as well as techniques to manage difficult customers. The workshop was also very relevant as many real cases were discussed and shared amongst participants.
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Executive to Manager – The Transition Workshop
On the 9th & 10th June 2010, 28 Managers and Team Leaders from 12 different companies attended the “Executive to Managers – The Transition Workshop” that was held at Parkroyal Hotel, Kuala Lumpur and conducted by Jeremy Lee. Most of the participants, enjoyed a fun-filled yet knowledge intensive workshop on how to manage themselves, their staff and their boss better.
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Ernie Chen “The Futsal CEO”
9th June 2010, 9 celebrities from CEOs to directors and actors came together to form the celebrity futsal team named Just Win Team. The World Cup fever was on and hence, the Celebrities Futsal Match was held at an indoor futsal centre at Setapak, Kuala Lumpur. Ernie Chen, ATCEN Group CEO was seen participating in the court along with other known names such as Alan Yun, James Wong, Ken Tan and others. Lots of cheering especially in the final match up where Tunku Abdul Rahman College (A) goes head to head with Just Win Team. Other teams that were present were Tunku Abdul Rahman College (B), China Press Team, Nan Yang Siang Pau and Milo Team.
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ATCEN’s England Fan!
On the June 5-18 issue of Malaysia SME, ATCEN’s CEO, Ernie Chen was featured in an article entitled “On The Score with SMEs” written by Christopher Tan. In this article, Ernie shared his thoughts on World Cup – South Africa 2010 and which country he foresees will become the champion.
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Etiqa Frontliners Retreat 2010
200 Etiqans from all over Malaysia comprising of Etiqa's Frontliners enjoyed a memorable and fantastic 3 day 2 night ATCEN Experiential Team event at the exclusive Rasa Sayang Resort, Penang from 4th-6th June. For the teambuilding, everyone played "James Bond" and they were engaged in "shooting" and "sword fighting" with the enemy. The participants also enjoyed a fantastic Hawaiian Bond Gala event, together with delicious Penang food and great shopping. The entire event was organized by ATCEN with our partners outLOUD Studios and Training Touch.
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Stop Being a Wallflower
Ken Ng was featured on “Personal Money” Magazine under the “Workwise” column on June 2010 issue. In the article written by Lim Siew May entitled “Stop Being a Wallflower”, Ken Ng share his thoughts on networking and self development.
AmBank's Coaching Skills For Supervisors
AmBank's Coaching Skills for Supervisors On May 31st & June 1st, ATCEN conducted a Coaching Skills for Supervisors workshop at AmBank. Coaching difficult and also stellar individuals was the topic of the day. A group of supervisors shared and discussed the challenges of supervisory issues. Participant awareness was widened, new skills developed and coaching methodologies adopted.
Managing Difficult Customer and Service Recovery Workshop
2nd and 3rd June went by quickly for 8 participants from various companies as they attended the Managing Difficult Customer and Service Recovery Workshop that was held at ATCEN Learning Centre conducted by Roshini. Here, the participants were seen very participative in exchanging cases with each other to learn more about customer behaviors in various industries. There were also many activities done to highlight the importance of managing your customers as well as techniques to manage difficult customers. Participant left eager to practice the new techniques learnt in their daily operations.
The Making of The New Age Drumstompers
Brace yourselves music fans out there! The new age of music is here! Presenting … The New Age Drumstompers featuring Ernie Chen - “The Master Motivator”, Earnest Bat - "The Drum Prodigy" and S.Qahhar - "The Maestro Musician". This is definitely one extraordinary motivational show that incorporates drumming facilitation and extreme interactivity that will leave you inspirationally breathless. The making of the band starts and here they are seen in their first photoshoot.
Hello On Two on TV2 – “3 Must Dos to Become a Millionaire”
On Wednesday, 2nd June 2010, CEO and Founder of ATCEN Group, Ernie Chen was once again invited as a guest host for Hello On Two – TV2. During the live telecast hosted by Annie Joseph and Farizal Razalli, he shared about the “3 Must Dos to Become a Millionaire”. Among them were to build a good business team, to build a good business system and to build a good business brand.
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Franchise & Entrepreneurship Conference
Invited as the one of the panel speakers for the Franchise & Entrepreneurship Conference on 29th May 2010 held in Mid Valley Megamall; During the annual event Ernie shared with many of its attending delegates on “3 Ultimate Entrepreneur Wealth Creation Tips” – 3 successful ways to create wealth and succeed in businesses.
Ultimate Sales Dragon Tips
The Ultimate Sales Dragon is launching its own sets of Sales Dragon Tips to help us better our sales and customers approaches. Watch out for its debut this coming June 2010. More information on www.salesdragons.com
LiteFM Feature
On Thursday, 27th May 2010 Ernie joined LiteFM Breakfast show to share some insights on being chosen as one of the panel speakers for Malaysia SME Congress 2010. During the one hour feature Ernie shared on his “10 Ultimate tips to Confidence” book as well as his current on-going Millionaire Business Secrets FREE Program which aimed in helping Malaysian earning their million.
Bernama Radio 24 Interview
Wednesday, 26th May 2010 ATCEN Group CEO Ernie Chen was invited as a guest host on Bernama Radio 24. During Radio 24 Evening Network hosted by Gerard Ratnam; Ernie shared with listeners across Klang Valley on “5 Tips to Business Success”, his current on-going Millionaire Business Secrets Free Program and certain relevant issues and challenges surrounding Malaysians employees.
Powerful Presentation Skills Workshop
ATCEN Learning Centre was filled with extra enthusiasm and excitement from May 25th-26th 2010. This was none other than the Powerful Presentation Skills Workshop conducted by ATCEN's very own international speaker and motivator, Ernie Chen. During this workshop, participants were taught on how to develop powerful, dynamic and persuasive presentations, overcome stage fright with appropriate theatre techniques, understand the importance of effective use of appearance, voice and body language and many other pratical skills. This was definitely a day to remember for the 10 participants as they left with not only very useful insights but also had fun learning it.
Program Kemahiran Penyeliaan Efektif
Program Kemahiran Penyeliaan Efektif held on 12th – 13th May 2010 is one of ATCEN’s Bahasa Malaysia workshops. Participants from supervisors to managerial background attended this workshop with the objective in developing their effective supervisory skills. Using many specially design interactive, role play activities and case studies; the participants left fully satisfied with their newly attained skills.
Palm Oleo Sdn Bhd
ATCEN’s master trainer, Jeremy Lee just completed 2 days training from May 20th -21st on Negotiation with Palm Oleo Sdn Bhd. It was a session with lots of role plays and laughter. Techniques on group negotiation and also one on one negotiation was also shared.
Hello On Two on TV2 – 3 Ways to Think Like a Millionaire
On 19th May 2010, Ernie Chen appeared on Hello On Two – TV2 sharing on “3 Ways to Think Like a Millionaire”. During the Morning Live Telecast, he shared with millions of its viewers his personal and professional insight in becoming a millionaire and his intentions in helping Malaysians to become millionaire in his free program “Millionaire Business Secrets“.
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ACI Worldwide
Jeremy just completed 2 days of training with ACI Worldwide on Assertiveness and Conflict Management from May 18- 19. This session covered the mindset of how to react to conflict situations, learning to confront others and being assertive.
CIMB, Penang - Managing Difficult Customer
Managing Difficult Customers had never been this enjoyable. During the Managing Difficult Customers workshop with CIMB on 17th – 18th May 2010; twenty participants learnt on all the tricks and tips to better understand and manage difficult customer. Using role play activities, actual experience sharing and case studies, participants learnt on specific communication techniques in handling customers complaints without conflicting their professionalism.
Key Account Management and Selling to CxO's
17th & 18th May 2010 - Ken had an engaging 2 days spent with Key Account Managers from various industries discussing strategic, methodical and structured approaches to create, penetrate and expand Key Accounts. The workshop was very hands-on filled with industry relevant discussions and sharing. With Ken’s guidance, the participants had a paradigm augmenting experience. Motivating them to approach their accounts/ clients with renewed vigor.
SMES Fight Back
ATCEN Group CEO, Ernie Chen was featured on Malaysian Edition “SME & Entrepreneurship Magazine” May 2010 issue. The article titled "SMES Fight Back : How 3 SMES Took The Bull By The Horn, Get The Top Talents And Keep Them!". In the article, he shared few tips on how he carried out his responsibilities as a leader.
Media Prima Talk
An hour talk from Ernie on “The Power of U as a brand” rocked the world of many staffs from Media Prima (TV3, 8TV, ntv7, TV9, The New Straits Times Press (Malaysia) (NSTP) Berhad, Fly FM, Hot FM, One FM, Big Tree Outdoor Sdn Bhd, UPD Sdn Bhd, The Right Channel Sdn Bhd, gua.com.my, Kurnia Outdoor Sdn Bhd). Hosted in Media Prima on 18th May 2010, the interactive and fully energized talk was truly enjoyed and benefitted by its participants.
TE Media EXpose Recording
The Entrepreneur TV had completed its first session of Media EXpose recording, featuring entrepreneur guests from various fields and industries. The Entrepreneur Media EXpose is set to be aired in June 2010. Watch out for our air time to check out on our featured brilliant entrepreneurs.
Mesiniaga - Certified Help Desk Professional
Certified Help Desk Professional workshop held on 8th and 15th May 2010 was definitely a program that benefitted Mesiniaga staffs in handling customers over the phone. Using mainly case studies and interactive group discussion approach, the program provided its participants with information and better understanding in balancing between being professional and mechanical.
ADT Security Services
Jeremy just completed a 2 day training and a 1 day coaching session on Management and Leadership with the Managers and Team Leaders of ADT. “It is always great to be sharing knowledge with a bunch of people who are willing to learn and not afraid to make mistakes while learning”, says Jeremy Lee. These events took place from May 12-14.
English Business Writing
“English Business Writing held on 12th – 13th May 2010 had demonstrated its participants on the tips and tricks to develop better and more effective writing. The workshop held at ATCEN Learning Centre filled with case studies examples and activities based that had benefitted its participants.”
Ernie Chen Featured in Oriental Daily
“After the implementation of the NEM, all SMEs will be facing greater challenges, especially to train, recruit and retain talents.” These are some of the things highlighted by Ernie Chen at the SME Congress 2010 Media Launch on 6th May 2010. Do click on the picture to read more.
Malaysia SME Congress
Ernie Chen attended Malaysia SME Congress 2010 Media Launch on 6th May 2010. The event held in Sunway Hotel was attended by Malaysia SME CEO Wayne Lim and its congress Guest speakers for the up-coming Malaysia SME Congress 2010 on 7th July 2010. This is featured on Malaysia SME.
INTI College Campus Talk
The Entrepreneur team thanks INTI College Subang Jaya, for making The Entrepreneur Campus Talk a
success; The topic carried out during the event titled “Last One Standing – Surviving the Career Competition”
has benefitted more than 100 students. The fun and interactive talk which was held on 12th May 2010 was
followed by a brief Q&A session, photo taking and meet & greet with many eager students.
Our appreciation goes to its organizing team for such arrangements and hospitality.
Assertiveness and Conflict Management Workshop
On the 10th and 11th of May, eyes of the participants were opened to the different mindsets and skill training on assertiveness and conflict management at ATCEN Learning Centre. This is the Assertiveness and Conflict Management Workshop. They also learnt more about why they behave the way they behave in a conflict situation and ways to reduce their limiting beliefs on conflicts. The training was an experiential one as there were many roleplays and among the techniques taught to manage conflicts were CPR, ANR and LEARN.
ATCEN Learning Centre Featured in Sin Chew!
Grand opening of ALC Klang was featured in Sin Chew Jit Poh on 10th May 2010. ATCEN Learning Centre’s opening ceremony was attended by many and was highlighted with an opening speech by its head operational officer Mak Lai Poh and ATCEN Group CEO Ernie Chen. Various activities such as coloring contest, games and dance performances took place during the commemorative day.
ATCEN Learning Centre Grand Opening
ATCEN Education Group spreads its franchising wings to Klang and Taman Megah. With the opening of 2 new learning centres on 8th May 2010, ATCEN Learning Centre has now 4 learning centres in KlangValley which focus mainly in Personal Mastery and English Mastery. Congratulations ATCEN!
ATCEN In-house Workshop Updates 1st week of May
The Consulting and Training Team in ATCEN have been super busy the last 2 weeks. The office has been quiet without them.
Ken and Roshini completed a series of training for CIMB Bank. Ken also conducted Powerful Presentation Skills with Bridgestone.
Jeremy was in Prai for almost the entire week with Continental Automotive developing their Managers. Additionally, he has started his
sessions with ACI Worldwide. R.Mayuran and team completed a fantastic 3D/2N session with KUB yesterday. This weekend,
the team is looking forward to Mesiniaga.
Train the Trainer – Experiential Learning Facilitation Workshop
Train the Trainer – Experiential Learning Facilitation Workshop held on 5th – 6th May 2010 had truly benefitted its fellow trainer participants on how to conduct better activities and exercises to engage better audience participation. During this experiential workshop; Jeremy Lee demonstrated his effective approach and training methodology in reviewing activities without further conflicting its circumstances. Participants left truly satisfied having been able to train better and more effectively as well as building better rapport.
TV2 Morning Live Show “Hello On Two”
On 5th May 2010, Ernie made his second appearance on TV2 Morning Live Show “Hello On Two”. In this segment Ernie shared his Tips for Confidence from his “10 Ultimate Tips for Confidence” book with millions of TV2 viewers across the nation.
Part 1
Part 2
The Vision, Mission and Values of an Entrepreneur
ATCEN hosted The Entrepreneur BizTalk II on Wednesday, 28th April 2010. The insightful seminar by Ernie with the topic “The Vision, Mission and Values of an Entrepreneur”, had benefitted its participants in defining their important Vision and Mission to fit the fundamental of their businesses. Among them were representatives from Global Entrepreneurship Week as one of this campaign’s supporters and Trinity Children Centre as the receiving body of ATCEN Group’s ATCEN ONE Charity Merchandise Sales.
Multimedia University Pre-Graduation Programme
Multimedia University Pre-Graduation Programme on Tuesday, April 27, 2010 highlighted with a talk segment by Ernie Chen with the topic “Anytime is a GOOD time to start a business”.
Certified Help Desk Professional (CHDP) Program
Certified Help Desk Professional (CHDP) Program on 26 – 27th April 2010 attended by a group of extremely pro-active and enthusiastic professionals. It was truly a delightful segment for all, Ken successfully coach these professionals into increasing their helpdesk competencies through various interactive and study case based activities and discussions. Improving their professionalism had never been this fun for these 13 participants; the crowd enjoyed and truly benefitted from this 2 days workshop.
ATCEN Event Management Workshop
ATCEN Event Management Workshop held on 19th April 2010 had enriched 20 of its participants on how to manage an impactful and successful event as part of their marketing strategy. The highly energetic workshop filled with knowledge sharing in identifying and overcoming issues and challenges they’ve encountered during their events. Participants left highly satisfied with even more and better strategies in planning successful events.
ATCEN’s April Inhouse Workshops
The second half of March blew by like a whirlwind for the ATCEN team and now it is already April. The trainers in ATCEN have been conducting numerous workshops everywhere in the country. Jeremy just returned from Singapore after a training session with Danisco. He has also been conducting numerous workshops in Penang and KL for CIMB, PSDC and Perodua. He will be going off to Penang for another week. Ken has been training and consulting mainly in the Klang Valley with DiGi. He also made a trip down to Cyberjaya for DHL-IT and had a stint with Parkroyal Hotel (Penang) and yesterday also completed a Presentation Training for Festo. Amien took time off from his busy teambuilding schedule to conduct 2 energy packed corporate training sessions for MARA and Perodua. Ernie despite his numerous TV-Talk show appearance and conferences talks, managed to squeeze in a training workshop specially for Media Prima on Branding. Roshini has trained CIMB in Johor Bahru. She has a lot more programs from CIMB coming up in late April and May. R.Mayuran, ATCEN Head of Teambuilding and Outdoor Learning, is currently up in Penang with a team of 8 for a bombastic event with Astro.
Action Leadership
Action Leadership workshop by Ernie Chen on 13th April 2010 was truly a great session filled with practical activities that enriched the participants in corporate leadership and directions planning. The highly interactive workshop filled with case studies and brain storming activities had left all 10 participants satisfied with all their knowledge gain.
Certified Contact Center Team Leader
Ken Ng once again aced the Certified Contact Center Team Leader workshop held on 7th April 2010. The 18 participants from 10 leading Malaysian contact centers received coaching on dynamic contact center team leader competency and team behavior analysis. The highly experiential workshop was truly a fun and activities filled session enjoyed by all its participants.
Hello On Two on TV2
On 12th April 2010, Ernie Chen shares “3 Keys to create and sustain wealth” during his appearance on TV2 Hello On Two Morning show. During the live telecast session, Ernie shares both his expertise and personal advices on how to maintain wealth, the type of investments and businesses to engage in order to start creating and sustaining wealth without falling into the “get-rich-quick” scheme.
Part 1
Part 2
Part 3
Essential Communication Skills Workshop
Essential Communication Skills workshop held on the 5th and 6th April 2010 had truly enlightened its participants into mastering a better and more effective communication skills. The workshop uses many effective and significant approaches into highlighting some of the major key learning points which was showed in a string of uniquely designed interactive discussion and case study based activities.
The Entrepreneur Casting
The Entrepreneur first round casting call was attended by all its 8 shortlisted candidates on Saturday, 3rd April 2010. Cameras and flashes follow the candidates throughout the whole processes; the highly anticipated day started with the candidate’s profile assessment which followed by a professional photo shoot and later on lead to the ultimate qualifying interview in the war room.
Contact Center Inbound Tele-skills Workshop
Contact Center Inbound Teleskills Workshop held on the 24th & 25th March 2010 was a fruitful and enjoyable session. 12 Participants benefitted from this workshop and were trained in various inbound calls structure, from conflict management to handling difficult customers and also role play activities. Darren Suresh aced the workshop and improved the participants not only in their knowledge and skills sets but also their approaches and attitudes.
The Entrepreneur – BizTalk
As part of ATCEN’s Corporate and Social Responsibility event, The Entrepreneur BizTalk held on Wednesday, 24th March 2010 was attended by many of our clienteles, colleagues and media friends. Ernie delivered his tips in identifying a business idea desired by the market during this monthly seminar and has made this session an enjoyable and fulfilling one to many of its guest participants.
KDU Campus Talk
The talk held on Tuesday, 23rd March 2010 at KDU entitled “Mum & Dad told me to study that – Traditional and Modern Career Path” had truly sent its participants into realizing the potentials in making both traditional and modern career preference a success.
UCSI Talk
The Entrepreneur would like to thank UCSI for hosting The Entrepreneur Campus Talk topic “Mom & Dad told me to study that – Traditional and Modern Career Path”. The Talk had breathed in enlightenment into realizing the importance in understanding both traditional and modern career and its success key.
Young, brave and ambitious
ATCEN Group CEO was featured on Sunday Star Focus, 14th March 2010 in an article “Young, Brave & Ambitious”. Ernie shared the perspectives in becoming a millionaire, the possibilities, hard work and his personal experiences into becoming a self-made Millionaire like him by the age of 33.
GAB Supply Chain Conference ’09 was held on the 10th – 12th March 2010 in Lumut, Perak with an eventful action-packed team building. The specially designed Indoor and Outdoor activities had put both their physical and mental strength to the ultimate test of survival and team-work. It was definitely an outstanding and lasting experience for the 180 participants with an event filled with such dynamic combination of motivational, action and creation.
In-house Workshop
So far March 2010 has certainly been a busy month for ATCEN Trainers. Jeremy Lee has been conducting workshops in Perodua and Bursa Malaysia. Ken Ng has been conducting workshops in DiGi Telecommunications & Etiqa. Darren Suresh has been conducting numerous sessions for CIMB in Penang and for Etiqa also. Najid was conducting a motivation session for Dancom last Saturday. Many of the trainers from ATCEN and Training Touch were with GAB Bhd recently for a gigantic event. We have many more companies, exciting workshops and fantastic events scheduled for the rest of the month. .
Certified Contact Center Manager Workshop
The 3 day Certified Contact Center Manager Program (CCCM) was enthusiastically conducted from the 10th – 12th March 2010 at JW Marriot by Ken Ng and attended by 11 participants from several organizations. They were from: Alcatel-Lucent, Bank Islam, Bank Muamalat, CSC Malaysia, Johnson Controls, Maybank Group Customer Care, Professional Advantage, TT dotCom and Takaful Ikhlas. Many of them mentioned that the program was extremely relevant and they will be using the knowledge and skills learnt to enhance their contact center operations. CCCM is certified by Western Kentucky University (WKU), a state university from the U.S.A. At the end of the 3rd day of the program, there was a 2 hour certification examination for all the participants.
The Power of 360 branding
A celebrity branding consultant and international speaker stepped into the room at JW Marriot on March 8 and the atmosphere changed. This is no other than Ernie Chen, he was the speaker of this workshop that is filled practical activities like case studies and brain storming sessions. One of the activities made them complete a whole brand direction and produce an integrated brand communication. The crowd left feeling very much satisfied with all the knowledge gained.
The Entrepreneur – Genting INTI Campus Talk
The Entrepreneur – Genting INTI Campus Talk by Ernie Chen held on 4 March 2010 has benefitted over 200 students and its campus residents. The motivational talk “You Vs The World – Do You Have What It Takes To WIN The Competition!” ended with a friendly photo session and book autograph with many eager participants.
ATCEN on Malaysia SME
“Shouting outLOUD to Malaysian Entrepreneurs” is one of the main feature stories for this edition of Malaysia SME paper published Saturday, 27th February 2010. In this feature, Malaysia SME highlighted the business achievement of Ernie Chen; some of his great business ordeals and triumphs from his first million to his current project The Entrepreneur reality show. Check it out on: http://www.atcen.com/press%20room/In%20the%20news/SME_2000x1396.jpg
A Dream Come True...
The Entrepreneur hit The Star Nation on Friday, February 26, 2010 with an aspiring write up titled “A dream come true for aspiring tycoons”. The write up on The Entrepreneur reality show together with its brief entry and program by its aspiring host Ernie Chen, read it on: http://www.atcen.com/press%20room/In%20the%20news/theStarTE.jpg
The Entrepreneur – ALC Campus Talk
The talk by Ernie Chen held on Wednesday, February 24, 2010 was a session truly enjoyed and benefitted by many ALC Campus residents. The 1 hour career based talk was fun filled with energy, enjoyment and excitement. Many of them stayed back after the event for a chance to meet, greet and a one on one photo session with Ernie.
Ernie Chen Featured on Focus Economy, Astro Awani!
On Monday, 15th January 2010; Ernie Chen was featured on the popular business
talk show – Focus Economy on Astro Awani. The half hour program addresses issues
related to the economy and businesses in the Malaysian environment; and during
this segment Ernie Chen shared his insights and personal thoughts on the
employability of Malaysians.
Part 1
Part 2
Part 3
Sales Dragon Selling: Unleash the Sales Dragon Within Workshop
Ken Ng once again showed off his ultimate Sales Dragon Skills in his Sales Dragon Selling: Unleash the sales Dragon Within workshop held on 21st January in outLOUD Stage. A total of 19 participants attended this fun and activities filled workshop in reward of gaining the ultimate skills to Sales.
Customer Service Mindset & Attitude Workshop
The workshop held at outLOUD Stage on January 19th & 20th has shown its 11 participants a dynamism in Customer Service and Mindset Attitude. Using activities and case study based approach, the 2 days worth of workshop has successfully enhanced participants skills in terms of Customer service mindset and attitude.
Ernie Chen Featured on 1Konsumer!
On Sunday, 13th December 2009; Ernie Chen was featured on the winner of 2009 Consumerism TV Program - 1Konsumer. The one-hour live program addresses issues concerning Malaysian Consumers & Consumerism; and during this segment Ernie Chen had the privileges to share his experience and expertise on career opportunity mainly on MLM.
ATCEN Signage is put in Place
27 Nov marks a very special day in ATCEN's history, the ATCEN signage is put in place. There were many bystanders at the scene as the sky lift slowly lifts up the signage into position. Now, standing tall and majestic overlooking Damansara Perdana, one can notice the office from afar. It is definitely a proud day for all ATCEN-ians.
Behavior Interviewing Skills Workshop
Hiring the right person is very critical to improving competitiveness and efficiency of a business. ATCEN recognizes this need and Behaviour Interviewing Skills workshop was created. It happened from November 3rd – November 4th at ATCEN Learning Centre. Participants were given a lot of opportunities to practice in many kinds of role plays including pre-interviews and learned insights on how to get candidates to feel comfortable about their interviews.
English Writing Skills Workshop
Scenario Writing with Regards to the 7 C’s, The Proper way to Compose Emails, Memos and Letters are some of the things learned at an English Writing Skills Workshop that is conducted at outLOUD Academy from November 4th – 5th. The participants definitely left not only with many insights but also with a passion to write well and be more engaging through written communication.
NCIA Edu – Citi – Tel Character Assessment
It happened for 60 in Taiping from October 24th- 25th, it happened for 112 in Kedah from October 30th – 31st and it happened for another 60 in Penang from October 31st – 1st November. What are we talking about? NCIA Edu – Citi – Tel Character Assessment! All participants were 10 year old male students. They were involved in numerous experiential team and personal development activities during their 2 days and 1 nights stay in the 3 respective location. Student were assess during their participation in the activities and selected students will have an opportunity to be involved in the Edu – Citi – Tel smart school.
Ernie Chen on Personal Money
ATCEN Group CEO Ernie Chen on the cover of “Personal Money” Magazine for November 2009 Issue. In this issue Ernie was featured in the section “How To Make a Million” accompanied by a full page article, Ernie shares his Personal and Professional experience as a self made Millionaire.
Contact Center Inbound Teleskills Workshop
From October 28-29, participants from different companies came together to increase their contact center inbound teleskills knowledge at outLOUD Academy. Among the topics covered was on Inbound Interaction and Scripting. They were also made aware of ADR to better manage customer interactions. Participants had great fun learning through role-plays and actual call outs to contact centers to gauge industry benchmarks. Lastly, participants made their commitment statements in KSAH portion to further improve themselves and implement trainings when they are back to work.
Managing Difficult Customers & Service Recovery Essentials
On the 21st and 22nd of October, individuals from 9 organizations gathered for 2 days of learning on how to manage difficult customers in all forms. Many discussions and sharing of knowledge occurred over the two days which brought about useful insights into handling customers that prove to be difficult. The workshop was vibrant with sharing of different experiences and situations added by thoughts and possible actions to take in those situations by the facilitator. The session ended on a high note by the participants understanding and devising service recovery strategies to take back to their respective workplaces.
English Communication Skills Workshop
After about 7 hours of activity filled workshop incorporating case studies, discussions and group presentations, participants developed better and more effective communication skills. This was the English Communication Skills Workshop carried out on October 21 -22 at outLOUD Academy, Damansara Perdana. The activities also helped promote better self and team communications among the participants. All left with a smile on their face knowing that they have definitely gained much from the workshop.
Effective Supervisory Skills
Supervisors from leading healthcare providers gathered to upskill their people management skills at the Effective Supervisory Skills Workshop from October 13th – 14th at outLOUD Academy. It was very relevant to the participants as the theories applied via discussions and case studies are of actual situations faced. One thing that made it even more fruitful and unique was the usage of activities, role plays and musical instruments in the experiential learning. At the end, the supervisors made an agreement to create a support group for each other moving forward.
Memorandum of Agreement Signing Ceremony Between ATCEN and Akademi Pemuda UMNO
An event that started at 10am, a hall packed with UMNO youth leaders and a ceremony witness by the Ketua Pemuda UMNO Malaysia, Yang Berhormat Khairy Jamaluddin. This was the memorandum of agreement signing ceremony between ATCEN and Akademi Pemuda for the Certified Contact Center Professional Program under Kementerian Sumber Manusia Train & Place Program. On that auspicious 13th of October, the MOA was signed by Khairul Azwan from Akademi Pemuda and Mr Yandaro Al Amien that represented ATCEN to train 300 youths.
Student Intern Got Offered a Job in ATCEN Before She Graduates!
5 months has passed since Joey became an apprentice in ATCEN. One afternoon on the 13th of October, she was called into Ernie’s office for a short meeting and the next thing you know, Ernie is out of the office graduating her as an apprentice in front of all. Joey Woon Li Yeung not only graduated as an apprentice in ATCEN but was the 1st one to ever been offered a job before finishing her studies. Congrats Joey!
AdTek TEAM Xperience
It was an amazing race style activity and the instruction at one of the stops was to fish a duck that has a number underneath it. That will entitle them to get a gift and that was the objective of the challenge. Not many have numbers under them. One participant paid RM4, caught her first duck and not only got a number but it was one that won her a huge bear! This happened in AdTek TEAM Xperience from the 10th -11th of October at Colmar Tropicale Resort, Bukit Tinggi, Pahang. The objective of it was to focus on communication and teamwork and at the end of the teambuilding, participants were committed to organizing an event to improve communication in their organization. Well done Adtek!
Certified Contact Center Team Leader
The participants was filled with different insights on being a contact center team leader throughout
the workshop from 7th – 8th October at ParkRoyal, KL. As the workshop was one that was highly activity and case study based, there were discussions, sharings and ‘immediate feedback’ sessions. They current issues and the applications of the methods of approach were also talked about. The workshop ended with the participants taking a certification examination from WKU, a leading American State University.
IBM SWG Teambuilding
Team Bonding the Bond… James Bond style. The Software Sales Group from IBM recently went for a Training Touch Teambuilding that was themed “James Bond 007” The Beginning. The program started with an opening speech by SWG Leader, Vincent BS Ler. It followed by an award recognition for those performing individuals that has contributed to the high sales of the company. Participants were also seen doing different Bond related activities including a performance that consist of various Bond songs from the past. It was definitely a memorable event that has not only brought the people closer but more motivated to finish off their last ‘sales quarter’ with a bang!
Ernie Chen is Featured in BizTalk!
Biztalk is a 1 hour long business talk show hosted by Anne Edwards, and Ernie Chen was featured in one of their shows highlighting on Making Millions through Entrepreneurship. The program was ON AIR Saturday, 26th September 2009 at 9pm on Astro Channel 502. For those who missed the talk show, you can click here.
Apprentice Made More than RM17k Closure!
Henry Ler Tee Heng is not only the first DTM member to make a sales closure but he made history in the whole of ATCEN Group as the apprentice that made the highest one ever with a closure of RM 17,700! He was awarded during a WIP(Work In Progress) Meeting at the ATCEN Learning Center in Damansara Perdana, P.J. on August 27th 2009.
Assertiveness and Conflict Management Workshop
Many great insights have definitely been shared by the speaker, Jeremy Lee in the 2 days from August 25th – 26th 2009 at outLOUD Academy. Numerous practical activities were included to examining why the participants found being in conflict difficult. They also learn that their body can be used to make them more confident during a confrontation and how to respond to people with empathy. It has certainly been a very ‘practical’ 2 days for the participants of this workshop.
Certified Training Professionals
August 20th 2009 was a historic day for ATCEN as some were awarded their Certified Training Professional certificates and thus becoming professional trainers! Cheers and applauds filled the room as the certs were being presented. Congrats to all newly certified trainers!
Click here for more picture.
Customer Service and Administrative Skills Workshop
After 14 hours over a span of 2 days of training from August 19-20, the participants came out of outLOUD Academy feeling like customer service professionals. In those 2 days, they got to list down their customer service issues and went through the content and learning objectives. Some of the eye openers for the participants were the 4 Levels of ATCEN Customer Service and Body Language section. Another practical input was the Time Management lesson as they found it useful for their daily job. The participants has definitely gained a great deal by being there for those 2 days.
Training Need Analysis Workshop
The crowd left the room feeling fulfilled with the insightful knowledge gained. The Training Need Analysis Workshop that was held at outLOUD Academy from August 17 -18 has definitely added great value to its participants. Among the key areas that was discussed are the training need analysis for different individuals, how to close the knowledge gap in an organization and evaluating training effectiveness.
Train The Trainer – Experiential Learning Facilitation Workshop
The facilitator thought not just through his slides but also using games, actions and even his body language too. The participants of Train The Trainer – Experiential Learning Facilitation Workshop has definitely gained a lot insights from the 11th -12th of August learning through several mock facilitations, games and also feedback from the floor. More than that, they also have loads of fun in the process of it. This event took place at outLOUD Academy, P.J.
Cyberview G.R.E.A.T Teambuilding Program
All they have learned so far are tested and some proved to be champions. This is the final phase of Cyberview’s G.R.E.A.T Teambuilding Program. The participants’ faced many different kinds of challenges such as ‘a walked alone in the dark’, raft building and sailing, an amazing race style activity and many more. They also had the opportunity to be learning in drum circles. This final phase has definitely added value, refresh the learning and opened the eyes of this cooperative and responsive group of students. All these took place from the 10th -12th August at PDS Resort, Port Dickson.
Northern Corridor Implementation Authority (NCIA) – Global Youth Program
Just right after the night performances happened, the lights went out and they realized that there was a power failure! However, this didn’t stop the fun from continuing at the Northern Corridor Implementation Authority (NCIA) – Global Youth Program as the participants was given the opportunity to experience ‘dark’ drum lessons. All these took place at Bukit Hijau Forest Reserve at Kulim, Kedah. An outdoor experiential learning indeed which includes a mixture of problem solving activities and many outdoor challenges that was definitely a great test to the characters of these form 5 students that were there.
Customer Focus Selling Workshop
Customer focus selling is probably the best way to describe what this workshop is all about. The different ways to approach customers, the possibly reasons behind different responses and body languages are among the things discussed at this training. Yandaro, the speaker made this class fun by imparting valuable selling lessons through fun activities. It took place at ATCEN Learning Center fron the 28th to 29th July 2009.
Event Management
The participants of this workshop were enlightened about the art of event management recently as Earnest Bat spoke about the various aspects of it on July 24th at outLOUD Studios. The speaker used practical activities that made the workshop more fun and insightful. Among the activities done were creating requests for proposals and identifying the technical rider in events. The whole session ended with a Q & A session where the participants gain even more insights and understanding.
ATCEN Recognized by IBBM
ATCEN was recognized by Institut Bank-Bank Malaysia (IBBM) as a training provider again
this year. Instituted in November 1977, IBBM was founded as the professional and educational
body for the banking and the financial services industry in Malaysia. Today, IBBM is the
leader in providing industry-focused training programs and certifications.
The 722,223rd Kancil rolled out which marks the last Kancil, after 15 years of production. This was Perodua Kancil’s phase out and ViVA 660 BX (Basic) Line-off Ceremony which happened on July 20 in the Assembly Shop at Perodua HQ. Syed Hafiz Syed Abu Bakar, the managing director of Perodua officiated the event and spoke about Perodua’s positive future. The event ended with a photo taking session of all who are present and a press conference followed after that.
Special Children Program
On July 18, Early Steps Care Centre was filled with laughter, singing, joy, fun and amusement as 15 individuals from ATCEN had a chance to visit the special children there to be a blessing to them. Indoor activities like singing and different challenges and outdoor activities like a ropes course was set up with the objective of improving confidence, physical strength and coordination among the kids. Closer to the end of the program, a photo slideshow presentation of the kids was played for them which captivated their attention. It all ended with a photo taking session. It was definitely a memorable day for both the volunteers and the children.
Executive to Manager: The Transition
A really responsive crowd turn up for ATCEN’s Executive to Manager: The Transition workshop from July 15-16 at ATCEN learning Center, Damansara Perdana, P.J. Laughter filled the air as they took part in an activity to find out one another’s personality and a lot of feedback was also given to the individuals by not just the facilitator but also the participants. An attendee expresses that many of them had lots of fun especially with an activity that requires them to create, plan games and manage a team. The participants most definitely came out with improved upward communication skills and are on the journey to make the transition.
Corporate Warrior
25 under Cyberview’s train and place program, GREAT attended a workshop that focuses on personal development. The participants were taught the ways to cultivate the achievers mindset, skills to enhance professionalism and conquering fears to get desired results. They were also guided to plan specific long term goals that would determine how they are going succeed in life. The workshop was held at Cyberjaya. Walked in as fresh graduates, they are now changed and ready to be warriors of the corporate world!
Finance for Non Finance Managers
Finance, a generally number filled and dull perceived subject has become not only alive but also interesting through the lips of Dr. Yap, the speaker of this workshop. One participant commented that she is very willing to share, gives loads of examples base on current issues and also makes it very easy to understand. Held at the ATCEN Learning Center from July 8 till 9, this workshop has definitely placed the non-finance-background-participants on the journey of becoming a finance professional.
Certified Help Desk Professional
A 2-day certification program, certified by Western Kentucky University (U.S) was on at ATCEN Learning Center from the 8th - 9th of July. The main objective of this workshop is to provide the specific skills for the technical support professional. Base on the topics covered, practical activities done like case studies and brain storming sessions, we are confident that the participants have gained the knowledge of managing the help desk environment in a more professional and efficient manner.
Business Writing Skills
Participants from various industries went through an eye opening experience on the basic etiquette of letter writing among many other topics from the 7th till 9th July at outLOUD studios. There, they also learn how to identify what good business writing is and the many ways to deliver their content.
PSDC Batch 2 Student Graduation
7th July 2009 at ATCEN KL, a day to remember for 20 students under the INSEP CCM Program Batch 2 as that day marks the end of a chapter and a start of a new beginning for them. After 26 days of training which cover 4 main modules like Communication English and Business Writing, Negotiation Skills, Creative Problem Solving Skills and Customer Care Management, their certificates were awarded by the head of ATCEN KL, Lilian Wong. The celebration was completed with food and a group photo that was taken at the end for their memory keeping.
Differentiating Your Brand
Participants from Media Prima, TV3, NSTP, Berita Harian, Harian Metro, Pos Malaysia and BSN recently met from the 1st – 2nd of July to gain the skills of differentiating their brand. There they learn the 10 key strategies of it and how to develop a strong brand focusing on the 3 core areas, image, people and process. At the end of the sessions, a participant expressed that the trainer’s way of teaching was really good and effective as he used different methods and was straightforward with sharing his knowledge. The workshop was held at ATCEN Learning Center in Damansara Perdana, P.J.
Felda Teambuilding
12 staffs took part in Felda’s Teambuilding that took place at PDS Resort from the 27th -28th June. All activities were formed to build teamwork and cooperation among members. Hence the teambuilding host activities like drumming, amazing race and a BBQ session. The participants had great fun while relationships were strengthen.
Cyberview GREAT Teambuilding
The day came when 43 participants from the GREAT program went for a survivor challenge, the final phase of their course. This is a combination of outdoor and indoor activities which includes number punch, rafting, nightwalks and solo drops in the middle of the jungle. There was also an amazing-race-like event created just for them. It was held at PDS Resort, Port Dickson from 25th till 27th of June. The participants were really responsive and they not only had fun but also gained life skills from this experience.
Creating Leaders of Tomorrow, Motivational Talk
A motivational talk was recently held at SMK Sri Damansara 2 on 17th June. This event was also attended by 5 teachers and 5 representatives from MISC Berhad as it was organized by the Liner Business Unit of their company. Ken Ng Kien Mun, the speaker of this talk covered topics like leadership confidence and creative problem solving and decision making skills. There were also prizes that were given to the top 2 groups of the day and for the most outstanding leader among the 6 groups that they were divided to.
PSDC Batch 1 Graduation Day
After 26 days of intensive training, 20 deserving students under the INSEP CCM Program were awarded their completion certificates by Ernie Chen, The Guru of Confidence. The 26 day training at ATCEN on 16th June covers 4 main modules which are Communication English and Business Writing, Negotiation Skills, Creative Problem Solving Skills and Customer Care Management. There were also food served in conjunction with this celebration. A group photo was taken to end it all and a Facebook Group called Al-Grads has been created for all to keep in touch.
ATCEN Approved PSMB Trainers
Congrats Ernie Chen, Jeremy Lee, Ken Ng and Yandaro Amien for recently being approved PSMB Trainers!
PSMB is a governmental body that ensures the quality of trainers in conducting and delivering trainings. The ATCEN trainers vast experience and specialized skills has exceeded the requirements of PSMB criteria and therefore acknowledge as qualified industry trainers of the highest standards.
Ernie Chen
Jeremy Lee
Ken Ng
Yandaro Amien
Millionaire Business Secrets Program
13th & 14 June 2009, ATCEN Learning Center, Damansara Perdana
The Millionaire Business Secrets Program has just started! Much has been revealed to the participants by ATCEN Group Founder and Group CEO, Ernie Chen himself but it is emphasized that for anything to even start happening, they must take action. These are among the topics covered that weekend, the 3 years plan based on the individual’s business ideas, the fundamentals, must do, must have, the process of doing a business plan and the broad strategies and action plan for respective businesses. Now, they are ready to be money making machines!
Cyberview Corporate Warrior
13th June 2009, Community Club, Taman Tasik Cyberview
A one day training program that focuses on creating an effective attitude and mindset in overcoming the challenges of current economic situation was recently held at Community Club at Taman Tasik Cyberview. A total number of 16 participants attended this program. This would be the Cyberview Sdn Bhd’s 3rd Cyberview Corporate Warrior programme for 2009.
Mesiniaga's Educating the Young Program
11th June 2009, Menara Mesiniaga, Subang
54 kids ranging from 7-12 years of age has recently benefited from Mesiniaga’s Educating the Young Program. This program that was organized by the Corporate Communication Department of Mesiniaga is a one day program where the company’s staffs are allowed to bring their kids to work to provide them with this experiential form of learning.
The Annual Corporate Communications and Public Relations Conference
10th June 2009, Parkroyal Hotel, Kuala Lumpur
ATCEN Communications PR & Media representative spoke before a crowd on how a company’s communications can affect the profitability of it. The talked has most definitely open the minds of the participants as it was explained to the participants about the 2 types of communications, internal communication and external communication. The company can leverage on them to develop a performance driven culture and build confidence with customers.
Ernie Chen of ATCEN talks about 13 Must Do's for Entreprenurial Sucess - Keeping The Focus on the Business Objectives
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 1st June at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Ernie Chen of Atcen continues his series with step number 12, having fun.
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 15th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
How do we know if employees are really having fun?
Must-do number 11 is about being speedy.
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 18th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Being slow is no longer possible in this age of super-speed communication
If you have never worked hard before you won't know how to work smart
ASTRO Awani - Focus Economy
ATCEN Group Founder and Group CEO was recently interviewed by Suhaimi Sulaiman for Focus Economy on the ASTRO Awani Channel. The show which was recorded on May 12th, will be aired on Monday May 18th at 11.30pm.
"The Motivated Entrepreneur" Short Film Documentary
This short film documents a day in the life and behind the scenes of the motivated entrepreneur Ernie Chen. The Motivated Entrepreneur is a voyeuristic look at the life of the serial entrepreneur from the inside. Ernie Chen gives unprecedented access to what goes on in the life of a serial entrepreneur. Join him as he gives a major speaking event all the while sharing his successes, achievements and providing an insider's
perspective on the business of becoming an entrepreneur.
Find out how one can stay motivated to become a successful entrepreneur. From his first company that he started with RM2 to Group CEO of a multimillion dollar group of companies, Ernie's story is a story of success
and achievement against all odds.
Soundtrack: The flow of musical pulses layered throughout enhances the power of the message and captures the shifting emotions of the film. The film's soundtrack weaves the music of an eclectic and upcoming musician
by the name of Ivan Cheong. This was a DreamTalents production.
The Millionaire Business School made its premiere debut to a group of eager attendees. Those who sign up for the Millionaire Business Secrets Program will not only benefit from a three year mentoring session with Ernie Chen, but also make their first million in three years, or maybe even less.
Must do number ten is involving everyone as part of the team
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 11th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Ninth installment in series "13 Must Dos for Entrepreneurial Success" Developing, sustaining and sharing the passion.
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 4th May at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Grooming entrepreneurs by creating ownership
Finding and keeping the right people for your organisation
Ernie Chen speaks about hiring and firing for results and performance
The guru of confidence, founder and group CEO of ATCEN, Ernie Chen will be featured in 89.9 BFM’s ‘Aiming for Alpha’ show on 27th April at 11 am. As a successful entrepreneur who is famous for his sharp business sense, Ernie Chen will be sharing with listeners about the ‘13 “Must-Do’s” For Entrepreneurial Success’ in a segment called Aiming for Alpha.
Fire based on the person's performance not on their personality