Ken is an industry and globally recognized consultant/ human performance trainer. He has a BSc in Marketing, a minor in Organizational Communication and is a Certified Support Manager from the United States of America. Ken has more than 18 years of working experience from various Customer Contact Management & People Development industries in Asia Pacific.

He is a dedicated practitioner of Sales & Service disciplines, he brings with him extensive years of both strategic and operational customer contact management experience. Ken is also an author of numerous white papers, articles and has conducted in-depth research and studies on Sales Management, Front Line Sales and Service and Contact Center Sales and Service. His forte in customer experience has resulted in Ken being involved in multiple Customer Contact Management related projects. Ken has been in the forefront of the Asian customer contact management industry and is a much sought after speaker. He has also been highly involved in providing strategic directions for the Asian customer contact management and people development industry through summits, congresses, conferences and knowledge sharing tradeshows. He was recently appointed by Customer Relationship Management & Contact Centre Association of Malaysia (CRM & CCAM) as one of notable judges in the highly recognized CRM & CCAM awards.

Ken has held many key positions, the most current as Senior Human Performance Consultant with Scicom, Head of Technical Support for the Nokia Care Line responsible for the support of the South East Asia Pacific region and Sales and Marketing Manager for The Kirby Company U.S.A.