Industrial Skills Enhancement Program : Customer Care Management (INSEP:CCM)

The Industrial Skills Enhancement Program : Customer Care Management (INSEP:CCM) is an innovative program funded by the federal government to trained Malaysian degree graduates to work in the contact center, customer care and service industry; industries that lack competent professionals.

In 2007 alone, it is estimated that Malaysia will need 9,000 new Customer Care Professionals to serve in the Outsource industry. To accommodate for the lack of expertise in the customer service areas, the INSEP:CCM program aims to close the gap between industrial practices and academic theory.

The entire INSEP:CCM program is approximately 5 months long. During the first 2 months, graduates will attend a total of 208 hrs of training in Communication English -64 hours, Negotiation Skills -16 hours, Problem Solving Skills -16 hours and Customer Care Management (face to face, telephone and writing) -96 hours.

After the 2 industrial training, the students will be attached with large multinational, large local company or government link company for 3 months to apply what they learn.

Graduates from this program has gone to work in many different organization such as Airfoil, Amanah Raya Berhad, CIMB Bank, OCBC Bank, SRG Asia Pacific, VADS.

During the entire 5 month duration of the program, the students in the program will be paid RM500 per month (by the Federal Government) to attend the training and industrial attachment.

The parties involved in this Program are- The Penang Skills Development Center (PSDC) has been appointed by the Federal Government to oversee this program; ATCEN is the appointed regional trainer offering this program in the Klang Valley.

If you are a Company/ University interested to be part of this program, call us at 603 - 7728 2623 to speak to Mindie/Noharyati.

If you are a University Graduate and want to find out more click here.

Published Articles on this Program:

NST Learning Curve-Free Soft Skill Training 23rd Dec 2007

STAR Education - Skills Training Scheme 20th Jan 2008