31st January, 2007
 
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  eNewsletter Issue 11, Highlights:
  • Education - Retraining Jobless Graduates : The Unnecessary Evil
  • Training – Understanding the Customer Experience
   
       
   

 


Retraining Jobless Graduates : The Unnecessary Evil
By Zulkarnain Zulkifli

Datuk Dr Fong Chan Onn’s(Human Resources Minister) recent announcement in Sin Chew Daily that jobless graduates will have to “save themselves” because the government will not retrain them from now on will no doubt send shockwaves to graduates.

   

Good Samaritan Inn

Good Samaritan Inn (GSI) provides a loving environment for abused women, unwed mothers, and young girls with problems, but nowhere to turn to for help. Many women and girls have been deeply scarred by incest, rape, physical and sexual abuse, and other tragic experiences. GSI offers them an environment of unconditional love, such that they can begin the healing process, deal with root causes and be rid of guilt, towards the hope for a better livelihood.

GSI is affiliated and associated with Good Samaritan Home, which is also listed here in HATI (search for home). GSI's staff are specialists in the fields of social services, counselling, and education. They are all committed to helping restore hope and fulfilment in the lives of young women.

Due to the private nature of home, viewers are recommended to contact the administrators directly for more information.

NEEDS

Cash donations preferred

CONTACTS

Address
No 42, Lorong 1C, Taman Sri Mewah 2, 41000 Klang, Selangor

Phone
+603-3372 2289

Email Address
vm_childcare@yahoo.com

Contact Person's Name
Mdm YM Tay; Mr Albert Ong

Contact Person's Handphone Number
+6013 352 8019 / +6012 227 2289

 

 
 

The facts speak for themselves; up to last year 59,250 graduates were jobless, of which 96.33% were bumiputras, 1.73% were Chinese, 1.7% were Indians and 0.24% were other races. And as of September last year, the government had spent RM240 million to retrain 38,124 jobless graduates*. Under the graduate retraining scheme introduced in 2001, the government not only paid for the participants’ training fees, but also provided them with a monthly allowance of RM500.

Alarmingly however, the unemployment rate among graduates is still high. This begs the question: Where did it all go wrong? The facilities have been put in place and the opportunities are there for the taking, so why are Malaysian graduates still struggling to find jobs?

Unfortunately, the truth hurts. In a recent Jobstreet.com poll on unemployed graduates, some 3,800 hiring managers expressed unhappiness with the graduates’ poor command of English, unsatisfactory character, attitude or personality, unrealistic expectations of salaries or benefits, limited general knowledge and poor demonstration of problem-solving skills.

According to Fong, one of the main reasons for the discontinuation of the retraining scheme is because unemployed graduates were becoming a negative asset to the country. I couldn’t agree more. Spending millions of ringgit to retrain graduates who are not up to the mark is a huge waste of taxpayer’s money. The onus is and should be on the graduate to equip himself with the necessary skills and knowledge to secure a job. Providing training schemes and a monthly allowance for jobless graduates will only make them reliant on retraining to secure jobs.

Furthermore, while retraining schemes can be assumed to be beneficial for unemployed graduates, the government never actually conducted an in-depth analysis on its effectiveness. With no strong evidence to prove that retraining schemes really helps unemployed graduates to secure jobs, is it any wonder that the plug was pulled? At the moment, sending an unemployed graduate to a retraining programme is akin to sending him back to college, except this time the government pays for the fees.

Discontinuing the training scheme also forces the graduates to become independent. Final-year students will have to start taking their own initiative, securing an internship before they graduate to smooth the transition from studies to career. A change of attitude is also required because many final-year students are so used to letting their universities secure internships for them. Students will also have to be more proactive and anticipative in adjusting their studies to suit the job market.

Ultimately, the government’s decision to discontinue retraining schemes for jobless graduates is a step in the right direction and should be lauded. It will result in graduates who are more independent, creative, adaptable and highly employable. Most importantly, it will result in graduates who won’t have to beg for jobs.

*Source: National Economic Action Council

 

     
       
             
                 
   

 

Confidence is the most important single factor in this game, and no matter how great your natural talent, there is only one way to obtain and sustain it: work. ” – Jack Niclaus

While the above quote is about golf, the context can be applied for work, life and anything in general. Jack William Nicklaus, also known as the "The Golden Bear", is generally regarded as the greatest golfer of all time. Together with Arnold Palmer, he is credited with turning golf into the major spectator sport it has become. While Palmer brought golf into the television era, it was the developing Nicklaus-Palmer rivalry that drove subsequent interest.

 

 
                       
     
                       
   

Understanding the Customer Experience
By Ken Ng

There’s been a lot of talk lately in the service industry about delivering the customer experience. What does it really mean when it boils down to execution and delivery of this intention? What are the areas one has to consider in order to perfectly execute this challenging maneuver?

The customer experience can be divided into 5 broad categories and these categories define your organization’s customer experience delivery. An initiative that has to be designed abiding to your own processes and policies thus rendering it unique to your organization.

The 5 broad categories are:

1. Physical Environment
2. Emotional Stimulus
3. Intellectual challenges
4. Behavioral expression
5. Connections

... More

 

 
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