At ATCEN, we pride ourselves as the specialist in customer interaction management people development training services:
We offer a range of customer interaction management workshops related to customer service, sales and credit collection workshops. Additionally we also offer other programs to enhance organization performance management and business management effectiveness.
ATCEN PUBLIC WORKSHOPS
An internationally accredited and recognized certification that is targeted at service professionals:
ACCREDITED CERTIFICATION PROGRAMS
Sales Related
Customer Focus Selling (Prolus) -2 Days
High Performance Sales Force Management -2 Days
Tele-Collection Related
Effective
Tele-collection Skills - 2 Days
Training and Development Related
Training and Development - 2 Days
Certified Train the Trainer – 4 Days
Performance Coaching- 2 Days
* While the above information are correct and current at time of creation, ATCEN Sdn Bhd reserve the rights to amend, delete or add to the above information without prior notice.
ATCEN In-House Workshops
Customer Service
- Contact Center Inbound Tele-Service
Exceptional Customer Service Workshop
- Managing Conflicts and Difficult Customers
Sales
- Contact Center Inbound Tele-Service
- Contact Center Outbound Tele-Service
- Successful Telesales Management
- Customer Focused Selling Skills Workshop (Prolus)
- Key Account Management
- Relationship Marketing
Credit Collection
Performance Management
- Negotiation Skills
- Creative Problem Solving & Decision Making
- Interviewing & Selecting Skills
- Performance Coaching Skills
- Persuasive Communication Skills
Business Management Workshops
- Branding and Marketing Management
- Performance Management
- Project Management
- Supply Chain Management
- Strategic Purchasing Management Workshop
- Finance for Non Finance Manager Workshop
We are a HRDF Class A training Provider
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