Date: 4th & 5th October 2006
Venue: Crowne Plaza Mutiara Kuala Lumpur, Malaysia

Download: Training Brochure and Registration Form (166kb)

  
 

Soft skills based, this designation identifies professionals that have reached an essential standard of customer service & sales focused competency in dealing with customers over the phone in a technology environment. Designed specifically with the Technical Support professional in mind, CHDP offers the skill sets necessary for him/her to better adapt and perform in a support environment.

The participants of this workshop will develop the necessary knowledge and skills to work in an inbound or outbound technology related Help Desk. Additionally, it provides the participants with an understanding of the analytical process required for solving technology related problems over the phone.

  
 
  Key Benefits

  • Obtain an insight into typical technology customer requests, behaviors, needs and expectations
  • Understand different customer types and behaviors
  • Attain new creative problem solving approaches
  • Learn the usage of key words to sound service oriented
  • Receive guidance on difficult customer handling techniques
  • Enhance motivation levels of Help Desk Professionals
  • Acquire ideas on how to motivate yourself with the monotony of working in a Help Desk Environment

  Who Should Attend


Technology Help Desk Professionals, Technology Help Desk Team Leaders, Technology Help Desk Supervisors / Managers, Software / Hardware Providers interested in setting up a Help Desk
 
  Presented by




ATCEN is Asia's premier Center of Excellence providing human performance, business consulting and business process outsourcing services in the area of customer contact management. We focus on developing human capital and organizations to achieve higher productivity and business performance.

The ATCEN’s interactive business intelligence events provide an effective opportunity to meet industry leaders, players and experts, and to gain valuable insights and introductions. In essence, the events provide executives with unique and dynamic business information and networking opportunities.

  Ways to Register


Tel : +603 7728 2623
Fax : +603 7728 2620
Mail : Lot C-103A, Perdana Condo- Business Suites,
         Jalan PJU 8/1, Damansara Perdana, 47820 Petaling Jaya,
         Selangor Darul Ehsan, Malaysia.

 
 

Kindly contact Jeremy Thong at +603 7728 2623 or jeremy.thong@atcen.com to register today.

  
  Top  
  © ATCEN SDN BHD. All Right Reserved.