The Contact Center Leadership (CCL) Workshop is developed for contact center management and team leaders. It is a comprehensive workshop that provides insights into the day-to-day management and leading of a contact center or team in a precise and high pressured environment. Designed specifically for Operations Managers and Supervisors/ Team Leaders that want to develop advanced contact center leadership competencies, this workshop will assist in transforming their teams to a highly successful, productive and motivated group of telephony professionals.