| Welcome, below are some recommended books for you or your organization's library and knowledge expansion. | ||
| Books by category (Kindly click on the categories for book list): | ||
| Customer Service | |
| 1. | Be Our Guest: Perfecting
The Art of Customer Service By: Disney Institute, Foreword by Michael D. Eisner Publisher: Disney Press |
| 2. | Best Practices in Customer Service by Ron Zemke (Editor), John A. Woods (Editor), Publisher: Amacom |
| 3. | Call Center Management on Fast Forward:
Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland, Julia Mayben, Gordon F., Jr. MacPherson Publisher: Call Center Press |
| 4. | Customer Service For Dummies By: Karen D. Leland, Keith M. Bailey Publisher: Wiley, John & Sons, Incorporated |
| 5. | Great Customer Service on the Telephone
(The Worksmart Series) by Kristin Anderson Publisher: AMACOM |
| 6. | Magnetic Service: Secrets of Creating
Passionately Devoted Customers by Chip R. Bell, Bilijack R. Bell Publisher: Berrett-Koehler |
| 7. | Raving Fans: A Revolutionary Approach
to Customer Service By: Ken Blanchard, Sheldon Bowles, Sheldon M. Bowles Publisher: Morrow,William & Co |
| 8. | Super Service: Seven Keys to Delivering
Great Customer Service...Even when You Don't Feel like It!...Even
when They Don't Deserve It! By: Jeff Gee, Valerie Gee, Val Gee Publisher: McGraw-Hill Companies |
| 9. | Telephone Courtesy & Customer
Service (Fifty-Minute Series.) by Lloyd C. Finch Publisher: Crisp Publication |
| 10. | The Lessons from the Nordstrom Way:
How Companies are Emulating the #1 Customer Service Company By: Robert Spector Publisher: Wiley, John & Sons, Incorporated |
| Organizational Development | |
| 1. | Built to Last : Successful Habits
of Visionary Companies (Harper Business Essentials) by Jim Collins, Jerry I. Porras Publisher: HarperBusiness |
| 2. | Good to Great: Why Some Companies
Make the Leap... and Others Don't by Jim Collins Publisher: HarperBusiness |
| Sales | |
| 1. | Selling To VITO (The Very Important
Top Officer) by Anthony Parinello, Denis Waitley Publsher: Business |
| 2. | SPIN Selling by Neil Rackham Publisher: McGraw-Hill |
| 3. | The New Conceptual Selling® :
The Most Effective and Proven Method for Face-to-Face Sales Planning by Stephen E. Heiman, Diane Sanchez Publisher: Warner Books |
| 4. | The New Strategic Selling : The Unique
Sales System Proven Successful by the World's Best Companies, Revised
and Updated by Stephen E. Heiman (Author), Diane Sanchez Publisher: Warner Books |
| 5. | Integrity Selling for the 21st Century
: How to Sell the Way People Want to Buy by Ron Willingham Publisher: Random House |
| Telemarketing | |
| 1. | Cold Calling Techniques By: Stephan Schiffman Publisher: Adams Media Corporation |
| 2. | Easy Step by Step Guide to Telemarketing,
Cold Calling and Appointment Making By: Pauline Rowson Publisher: Rowmark Ltd |
| 3. | Phone Power: Increase Your Effectiveness
Every Time You're on the Phone By: Doc Morey Publisher: Career Press, Incorporated |
| 4. | Telemarketing: Applications and Opportunities By: Lloyd C. Finch, Vivyan Finch Publisher: Course Technology, Incorporated |
| 5. | Top Telemarketing Techniques By: Ellen Bendremer Publisher: Career Press, Incorporated |