Here in ATCEN, it is our aspiration to Exceed Customer Delight. We desire to hear how our clients have enjoyed and benefited from our services. Our client’s happiness is ATCEN’s SUCCESS.

“I found the “Adult Learning”, “Kirkpatrick model” and TNA modules extremely helpful because it enabled me to better understand adult behaviour and the evaluation process. The workshop was also conducted in an organized and well-prepared manner.”

Roger Wong,
Tenaga Nasional Berhad 

 
“I found the topics presented today to be practical, relevant and useful. Furthermore, the exercises and activities promoted brainstorming, analytical thinking and the sharing of knowledge and experience in a fun manner!”

Aiza Aryati Kasim,
I Perintis Sdn Bhd

 
“This was a very useful workshop for me and will help me manage and lead ,my team better in the future by sharpening my leadership skills.”

Hasmalina Hashim

 
“I found the workshop highly enjoyable, entertaining and informative!”

Belinda Suttor,
Manpower Staffing Services Sdn Bhd

 
“What I liked about this workshop is that all the topics were related to people and performance management. Overall, the training was really great, well organized and consisted of high quality instructors.”

Abdul Latif Pitchy,
Pernec Corp Sdn Bhd

Thanks for a great workshop. Really had fun and learned quite a bit. The attendees this time were a great bunch and made the workshop fun.

Mr. Subendra Thiruchelvam
Operations Manager
CSC CSA (M) Capricorn
Customer Support Service Centre



I definitely enjoyed the conference, and more so, the training session. I've definitely learnt a lot from it, and in fact have spoken to my boss about implementing some changes that may help our team to refocus our contribution to the organization.

Khairulbariah Binti Dzun-Nurin
Unit Khidmat Pelanggan
Perbadanan Bekalan Air Pulau Pinang



It was such a great experience during the workshop. Thanks to your exciting facilitation.

Angie Ng
Int Sales Manager
Rentwise Sdn Bhd



The training was fun. I find the training suitable for team managers and am looking forward to more sessions that you would be having so that I could send the rest of them there.

Sharon K W Woo
Head of Customer Service, Call Centre
OCBC Bank (M) Berhad



I had a great time and I can now see the high level of how contact centers work, in fact I appreciate it more.

Edmond Gerald Michael
Manager - Customer Care Center
AmAssurance Berhad



It was a great experience for me and the others. Notably, because of your hands-on experience on contact centre issues which I feel a key point to the success of the conference and workshop. In addition, overall everyone contributed by sharing info to the betterment of all.

En. Abdul Kharis Shahrudin
Senior Manager
EPF Call Centre



I should be the one to say thank you for sharing your knowledge and experiences with us. There's so much I can share with my team back here at AmAssurance which I believe they will find it very informative.

Juliet Ng
Executive - Customer Care Center
AmAssurance Berhad



It was definitely a good experience and a lot to learn from ATCEN. You have demonstrated your commitment to ensure all the participants have the good feeling with your organization besides the training program.

Mr. Song Hock Wan
Senior Vice President, Agency Management
Great Eastern Life Insurance Berhad



Thanks to all of you. It was a good sales conference, very informative and your presentation was very good and energetic! Well Done! I’m glad that I attended the conference last week. And I’m also glad that I’ve experienced a lot of information sharing between the participants, the speakers and of course from ATCEN staff. …… We hope to be able to send more people to your public programs, or even invited your trainer/s for our in-house training sessions.

Encik Ahmad Azwaree
Training Manager
Courts Mammoth Berhad



“It is indeed my pleasure to be able to attend the training session. I will share some of the techniques with my Team Leaders.”

Miss Wong Lee Lee, Area Manager
Area Manager
Southern Bank Berhad



Thank you for your continuous support in providing us the valuable trainings. Therefore on behalf of the Department , I would like to wish you Selamat Hari Raya Aidil Fitri and Happy Deepavali and not to forget a very Happy Holidays.

Parenjit Kaur D/O Sarjit Singh
Epic-I Call Center
EPIC-I Sdn Bhd



We would like to thank you for your inspiring and dedicating workshop which definitely helped all of us. Thank you again.

Mr Chandra
Training Managerr
Vsource Asia Bhd



Just a short note of thanks for the way the Contact Centre Leadership workshop was conducted. The workshop itself was very informative to me personnaly but what struck me most was the fact that your staff went out of their way to make me feel comfortable over the two days

Mr Jonathan Rozario
Director
Hanacom Sdn Bhd



Thanks to you as well for conducting the best workshop I have ever attended. It is really very useful and I gained so much knowledge. I look forward to attend more training from your good self in the future.

Ms B.Kalpana Devi,
Priority Helpdesk Executive (Team Leader)
TNT Express Worldwide (M) Sdn Bhd



This is the first ever experience encountered in a training company like ATCEN, where the whole team welcomed my presence and made me feel so warm and welcome at the doorstep as early as 8.30am. Everyone came out to introduce themselves and I was treated like a VIP guest.

The first impression really made me feel so good. I will surely share with my friends the unique approach of ATCEN and recommend my friends to go and experience the service provided and the friendliness of the people.

Once again a very big Thank You to ATCEN for the good job done. You make me feel so good!

Mr. Andrew Teh Lee Beng,
Assistant Manager
Genting Information Knowledge Enterprise Sdn Bhd



It's a great pleasure attending your training and meeting up with you. Myself and the team fully appreciate what we have learned from your workshop.

Chong Tze Keong,
Sales Manager
EasyCall Malaysia Sdn Bhd



We would like to take this opporturnity to put on records our appreciation for the kind co-operation rendered to our clerical staff during the recent "Teambuilding For Clerical" programme at Cameron Highlands.

The clerical commented due to your professionalism, the said event was the most memorable one that they have ever had.

Lim Choy Foong,
Executive Training & Development Human Resource, Insurance Group
Mayban Fortis Holdings Berhad



"Thank you for providing a good workshop during the weekend. The feedbacks that I received from my CSRs are very encouraging."

Mr. Mohd Din Che Ramli,
Assistant Manager - Customer Communications
Edaran Otomobil Nasional Berhad



“Well done! From the response all of them gave thumbs up.”

Jenny Nip,
Programme Development Officer
Women’s Institute of Malaysia (WIM)



“Thanks so much for the great support from you and your company! Really deeply impressed with your knowledge and delivery skills…”

Cindy Lee,
WND Human Resource Service Officer (Government)
Wuxi, China



“Good day ! Would like to take this opportunity to personally thank you for what I would describe as an exceptional training. As far as the whole programme is concerned, the past two days have been great.”
“There wasn't a minute where I l felt like laying on my seat and close my eyes for awhile. Most of all, I feel good about myself.”

Christopher Khoo
Service Executive
Customer Service Centre
Multi-national Oil & Gas Company



“... the training was extremely refreshing and mind boggling. I have noticed my level of English, especially in writing. I would like to continue my training if possible in business writing for top management and higher executive.”

Haslinda Mat Isa,
Executive Director's Office
Damansara Realty Berhad



“My participants were most impressed...judging from the post-training feedback.”

Leong Siew Yen
Human Resource Manager
Chemical Company of Malaysia Berhad