In today's highly competitive business environment, the more an organization understands its customers and aligns the organization process to meet the changing needs of their customers, the more successful it becomes. This is why so many organizations are turning to ATCEN Consulting to assist them to be more customer centric.
ATCEN expertise in the area of Customer Interaction Management will assist your organization in enhancing your customer experience seamlessly with the organization processes resulting in an experience that exceeds the customers' expectations; resulting in an increase effectiveness and profitability for your organization.
With our unique expertise in Customer Interaction Management, we offer our clients result orientated consulting experience whereby the solutions generated are practical, value for money and effective. Using a combination of knowledge transfer, knowledge creation and highly customized solutions, our promise is to ensure that our clients are able to continue with the implemented activities after the consultancy.
In ATCEN Consulting we specialize in the following Consultancy Areas:
Strategic Management
To excel, all organizations need to have a strong, powerful and differentiate position in the market place. This branded positioning is what defines the organization and makes it the best among its competitors. ATCEN Consulting expertise in Customer Interaction Management brings with it a wealth of experience to assist organizations in developing that differentiating factor.
Human Capital
People are the principal factor that makes or break any business. However it is the Human Capital that determines the success of the organization. The solutions that ATCEN Consulting offers under the Human Capital portfolio is designed to improve the standards of quality and service the workforce and keep ahead of the competitors.
Contact Center Operation
The single most important touch point for customer to interact with organizations today is the Contact Center. By ensuring the Contact Center operates at an optimum level, customer loyalty will be built, staff morale is enhanced and company profitability increases. ATCEN Consulting brings the most up-to-date practical knowledge on the contact center to ensure the branded customer experience.
ATCEN's Consulting Clients
Maybank Group Contact Center . AmDirect (Ambank Group Contact Center) . Nokia Asia Pacific Contact Center . Celcom Contact Center . TM Net Customer Interaction Center . Sales Force Contact Center . Vision IP Service Contact Center . DHL Worldwide Express . AIMS Contact Center . Pacific Insurance Berhad . MNI (Malaysia National Insurance) Contact Center . Shell SuperKad . Shell Information Technology International . TNB Call Management Center . EON Customer Communication Center . Amanah Raya Berhad
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