Performance optimization is to consistently obtaining the highest level of achievement within one’s best ability and capability. Organizations today strives to achieve performance optimization in various ways as this is the key in determining its success or failure to compete in the market place. It is undeniable that human quality does contribute largely in achieving performance optimization. In the Total Quality Management (TQM) perspective, it is using the right people to implement a quality system in view to achieve business excellence.

The key question is : “How do we measure human quality?”

In most organizations, the quality of employees is measured using a performance appraisal system, which was traditionally and largely to ensure that the minimum standards of the job were being maintained and some measure of monitoring and control was being exerted. In general, this approach is used to assess past and current performance in a particular job. As such this essentially may not reflect the true and precise measurement of human quality.

The strategic and most effective measurements selected by an organization should reflect and aligned with its strategic goals and objectives. For example, if a strategic goal of an organization is to provide a high level of customer service to clients or constituents, measures that reflect the recruiting, selection, compensation and development of its customer contact professionals should be taken into considerations. In this instance, the human quality is measured as early as the initial recruiting and selection process, in which only the right candidate is being hired for the position offered. This can be achieved by putting in place the appropriate recruitment and selection processes and tools.

Organizations have Vision, Mission and a set of Values to be embraced by its employees. The measurement of human quality should incorporate the organization’s values in order to determine that only individuals who can uphold the virtues shall remain in the organization. This is such because only individuals who possess such compelling passion will be able to endure challenges faced toward achieving personal performance optimization and ultimately leads to organization performance optimization.

To summarize, the human quality measurement, if being utilized, is inevitably able to achieve performance optimization in both individual and organization. The challenge for organization is to identify such measurements which meet its goals and objectives.