Ever since we were children, our parents have always been on our backs on how to respect elder people and to be courteous. I remember my mother teaching me to greet guests to my house and always to say hello to others especially the elders. I am sure many of us have gone through this process in our childhood and it has become a part of our attitude.

The million dollar question here is “What has happen to all that teachings? “ Many of the young people these days have lost that simple skill that we al learn when we growing up. Have parent stopped practicing good manners teaching or have the children grown up thinking that all of those skills are just a waste of time. Sad but true, that is the state of the young, choosing to ignore all those good manners and skills that our parents have gone pains imparting to us than we put ourselves in a situation where we cannot deliver simple “Customer Service”

It is no wonder these days we see just too many rude people among us. Just today when I was in the lift and it was full, a man wanted to get off on one of the floors but he was at the back of the lift. What did he do? He just pushes through without saying a word and got off. Where were the manners right? How do we expect people to have great customer service skills when they don‘t even have the basics. In the modern times we call development we lose the very essences that make us human.

Before we can achieve exceptional customer service, let us revisit our roots and remember what our parents has taught us in the beginning. We cannot move forward in the arena of customer service without having the basics. Even with the best training in the world nothing can really change unless we recall the good of days of saying hello to people and really meaning it.