Here in ATCEN, it is our aspiration to Exceed Customer Delight. We desire to hear how our clients have enjoyed and benefited from our services. Our client’s happiness is ATCEN’s SUCCESS.

“I found the “Adult Learning”, “Kirkpatrick model” and TNA modules extremely helpful because it enabled me to better understand adult behaviour and the evaluation process. The workshop was also conducted in an organized and well-prepared manner.” -- Roger Wong, Tenaga Nasional Berhad 

 
“I found the topics presented today to be practical, relevant and useful. Furthermore, the exercises and activities promoted brainstorming, analytical thinking and the sharing of knowledge and experience in a fun manner!”
-- Aiza Aryati Kasim, I Perintis Sdn Bhd

 
“This was a very useful workshop for me and will help me manage and lead ,my team better in the future by sharpening my leadership skills.” -- Hasmalina Hashim


“I found the workshop highly enjoyable, entertaining and informative!” -- Belinda Suttor, Manpower Staffing Services Sdn Bhd

 
“What I liked about this workshop is that all the topics were related to people and performance management. Overall, the training was really great, well organized and consisted of high quality instructors.”-- Abdul Latif Pitchy, Pernec Corp Sdn Bhd

The first impression really made me feel so good. I will surely share with my friends the unique approach of ATCEN and recommend my friends to go and experience the service provided and the friendliness of the people.

Once again a very big Thank You to ATCEN for the good job done. You make me feel so good!"

-- Mr. Andrew Teh Lee Beng, Assistant Manager, Genting Information Knowledge Enterprise Sdn Bhd


It's a great pleasure attending your training and meeting up with you. Myself and the team fully appreciate what we have learned from your workshop. -- Chong Tze Keong, Sales Manager, EasyCall Malaysia Sdn Bhd


We would like to take this opporturnity to put on records our appreciation for the kind co-operation rendered to our clerical staff during the recent "Teambuilding For Clerical" programme at Cameron Highlands.

The clerical commented due to your professionalism, the said event was the most memorable one that they have ever had.

-- Lim Choy Foong, Executive Training & Development Human Resource, Insurance Group, Mayban Fortis Holdings Berhad


"Thank you for providing a good workshop during the weekend. The feedbacks that I received from my CSRs are very encouraging." -- Mr. Mohd Din Che Ramli, Assistant Manager - Customer Communications, Edaran Otomobil Nasional Berhad


“Well done! From the response all of them gave thumbs up.”
-- Jenny Nip, Programme Development Officer, Women’s Institute of Malaysia (WIM)


“Thanks so much for the great support from you and your company! Really deeply impressed with your knowledge and delivery skills…” -- Cindy Lee, WND Human Resource Service Officer (Government), Wuxi, China


“Good day ! Would like to take this opportunity to personally thank you for what I would describe as an exceptional training. As far as the whole programme is concerned, the past two days have been great.”
“There wasn't a minute where I l felt like laying on my seat and close my eyes for awhile. Most of all, I feel good about myself.”
-- Christopher Khoo, Service Executive, Customer Service Centre, Multi-national Oil & Gas Company


“... the training was extremely refreshing and mind boggling. I have noticed my level of English, especially in writing. I would like to continue my training if possible in business writing for top management and higher executive.”
-- Haslinda Mat Isa, Executive Director's Office, Damansara Realty Berhad


“My participants were most impressed...judging from the post-training feedback.”
-- Leong Siew Yen, Human Resource Manager, Chemical Company of Malaysia Berhad

The recent Power Presentation program that I attended in HIK recently has definitely boosted my confidence in my private and professional life. Thank you very much for helping me to make that difference.
-- Zulkifli Othman, Operations Manager, Holiday Inn Resort Damai Beach

I would like to start off by thanking you for the excellent presentation yesterday. I had learnt and picked up so much in such short a time. -- Dev Prasad, Import, Billing & Call Centre, Westports Malaysia

Just drop you a note to thank you and to complement you for the wonderful sessions or should I say experiences you have given us. I really enjoyed myself and most importantly have learned much from you. You are a great trainer with full of ideas and creativeness.

Guess what, I really admire you. The first statement you uttered was so so loud, clear and powerful that the thoughts that ran through was "Wow, what a great presenter". -- Jennifer Lim, AmBank Group

“A very interesting workshop, very different from any I have attended. Kept me interested all the way. Very stimulating, perhaps it’s something very unique with the combination of theatre in presentation.”
-- Melissa Lim, Human Resources Director, Crowne Plaza Mutiara Kuala Lumpur

“The workshop is very useful. It helps me better my presentation and I strongly recommend this course to my colleagues and anyone that wants to improve on their presentations.” -- Mawar Suria Ismail, Software Engineer, System Consultancy Services


“This is a very interesting and effective training workshop. It really meets the objectives. I will recommend this to my company to enhance our competency.” -- Lim Saw Im, Head of Division, MLRE

“Overall, it is a highly interactive, participative and hands on training workshop.”
-- En. Abdul Aziz Bin Mohamed Yusof, Human Resources Manager, Uniten

Customer Service/ Contact Center

“Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer.”
-- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program


“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!”
-- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop


“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.”
– DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop


“I really enjoyed this workshop and I would like to join again if I have the opportunity. I really need the skills in term of work and I think this workshop really works for me and it's fantastic!!”
– Prometric B.V Contact Center English, Accent Neutralization Workshop


“Fantastic Speaker!! WOW!!! I actually thought its going to be real boring, but not only the content change my perception but the way the task was delivered but speaker himself. Excellent communication, 5 Star!”
– DHL Express (M) Sdn Bhd, Managing Difficult Customers Workshop


“I would like to congratulate & thank the facilitator for the 'lively' & 'informative' program in this 2 days as it give a lot of valuable information for future use.” – Tenaga Nasional Berhad, Effective Customer Service Communication Skills Workshop


“A very eye opening & vision broadening training. Fantastic trainer & never bore us of what he has shown & guide to us. Tremendously great!” – SRG Asia Pacific Sdn Bhd, Contact Center Leadership Workshop

Sales Training

I think this is one of the best training I ever attended. The whole session was nice, lively environments, trainer able to encourage the trainees to participate. Thank for all the teachings!!! The training is excellent, lots of benefit, learn to improve in future.”
– Dell Asia Pacific Sdn, Dell Selling Skills Workshop

“Overall, it's quite different from other workshops I've attended, It's more realistic and related to our job.”
– DiGi, Enterprise Business Sales Workshop


“Thanks, good job done. One of the impressive ones I attended. Well done. I can see my people are enjoying and improving.
I would definitely recommend this training to people I know.” – AIA, Dynamic Sales Presentation & Negotiation Skills Workshop

“All very good. 5 stars for trainer.” – Etiqa Insurance Berhad, Advanced Outbound Tele-Sales Workshop
 

“Overall, the training is useful and help me a lot. This is the first that I never miss any topic and pay 100% attention of all training I have attended. Thank you very much.” – Super Pages Sdn Bhd, High Performance Sales Force Management Workshop

“Hi Ken, I would like to affirm you once again that I had a great training time over the past 2 days. I have to say that you are an excellent trainer. The retention level of what you have shared stays in the head 90% because each time you said something, you gave an example and made us do it.” — Gleneagles Hospital, Customer Focused Selling Workshop
 

“Good training. I would recommend the credit card marketing team staff to attend this course. It will definitely benefit them to increase our sales of credit cards, thank you!!!”  – AFFIN Bank, Outbound Tele-Marketing Skills Workshop

“The training was organized well and can help to raise sales person spirit and confidence level in closing the sale.”
-- DiGi, Enterprise Business Sales Workshop


“A very good session. I'd enjoy every moment of it. Thanks for imparting your experience & your knowledge to us.”
– ITApps Sdn Bhd, The Sales Mindset to Compete & Win Workshop

Management & Development/ Leadership Training

“Trainer has successfully instill level of confidnce & trust for participants to speak up openly. It’s a very good and indeed useful session for real life application.” – Edaran Otomobil Nasional Bhd, Coaching For High Performance Workshop.

Jeremy, you are really “Super” Trainer. It’s really great to have training session with you. Glad to have in future.
– Malini, RTFM Specialist, Business Process Outsourcing, National, VADS BERHAD

“A very interesting course well conducted. I enjoyed it very much.Excellent course and facilitator.”  
– MIDF, Strategic Leadership Skills Workshop


“The activities that was carried out during the entire workshop clearly achieve its objective & replied the actual scenarios in work place, which I personally think that it is great to triggers our mind. Through these exercise, I'm able to discover more about myself & my colleagues.” – Merck Sdn Bhd, Leaders Incorporated Workshop


 “It’s a very comprehensive and enjoyable training. Most of my expectations have been met. Great workshop!! Thumbs Up!!”
– EPS Computer Systems Sdn Bhd, Tele-Recruitment Workshop

“Good & Excellent! It gives me more knowledge & new experiences, also motivate me to improve myself.”
– RHB Insurance Bhd, Creative Thinking Workshop